酒店回复: Hello Marisa, Agradecemos sinceramente pelo seu feedback positivo e por destacar a recepção. Ficamos felizes em saber que você encontrou o quarto limpo e que, no geral, sua experiência foi satisfatória. Agradecemos também pela recomendação e pelo reconhecimento do esforço da nossa equipe. Esperamos recebê-la novamente em sua próxima visita!
5.0分
商务出差
原文
翻译提供方：Google
我感觉良好且平静
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酒店回复: Hello Cristian,Nos alegra saber que disfrutaste de la tranquilidad de nuestro hotel. Creemos que un ambiente sereno es fundamental para una experiencia placentera. Agradecemos tus comentarios y esperamos que tu próxima visita sea igualmente satisfactoria, permitiéndote relajarte y disfrutar de todo lo que ofrecemos.
1.0分
其他
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Hotel was advertised to have hot tub. It doesn't pool was closed for what reason I don't know. Hotel smelled like chemicals, so bad like they was trying to hide something. Back door to hotel want locked.( Didn't need a let card). Room had all kinds of damage as in bad floors damage bathtub no hot water. I won't stay at another quality inn and suites ever again because of this hotel. I home it for two nights left after the first night and went to a Radisson.
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酒店回复: Hello Travis,Thank you for sharing your feedback regarding your recent stay. We value your input and understand how disappointing it can be to not have the experience you anticipated. Your concerns about the hot tub, pool closure, room condition, and safety will be communicated to the appropriate teams for review. We appreciate your comments, as they help us understand areas where we can improve. Thank you for your insights.
3.0分
其他
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The staff was nice. Our TV remote didn’t work and the staff didn’t seem to know how to fix it. The room wasn’t the cleanest when we arrived with a bandaid left on the floor in the corner. The smoke detector was also disconnected.
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酒店回复: Hello Emma,Thank you for sharing your feedback regarding your recent stay. We're glad to hear you found our staff friendly. Your comments about the cleanliness and maintenance issues you encountered are noted, and we take them seriously as we strive to maintain high standards. Feedback like yours is invaluable as we continuously work on enhancing our guest experience. We hope you reconsider staying with us in the future to experience our improvements firsthand.
2.0分
其他
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The room had flying bugs on the walls and bed. The bathroom shower was not clean and there were dirty cobwebs above the window. Although it was quiet for the most part, the neighboring room left their door ajar and light knocking could be heard throughout the night.
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酒店回复: Hello Keshia,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and guest comfort seriously, and your comments will be shared with our housekeeping team for review. We appreciate your understanding and hope to provide a more pleasant experience on your next visit with us. Your insights are valuable as we strive to improve our services and facilities for all guests.
3.0分
其他
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Two night stay - discovered after the first night that my room door was not locked and didn’t need the key card to open it. Thankfully nothing happened (as far as I know, no one entered the room while I was gone) and the front desk moved me to a different room immediately. Walls are thin and could hear neighbors talking. Rooms could have been better cleaned and the amenities matched the cost of the room (economy). Breakfast was good though.
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酒店回复: Hello Elizabeth, Thank you for sharing your feedback regarding your stay. We appreciate your comments about the room lock issue and the concerns with cleanliness and noise levels. Your input is valuable for improving our services. We're glad to hear you enjoyed the breakfast, and we hope you had a pleasant journey home. Your observations will help us enhance the overall experience for our future guests.
5.0分
商务出差
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Indy postcard show
Towels are gray not white. Shower head is so full of water scaling it does not rotate. Head is on powerful jet spray. Water leaks out back of tub. Smoke alarm missing from wall.
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酒店回复: Hello David, Thank you for sharing your feedback regarding your recent stay. We appreciate your observations about the towels, shower amenities, and safety features, as they help us understand our guests' experiences better. Your comments will be directed to the appropriate departments for review and consideration in our ongoing efforts to enhance our services and accommodations. We hope you will consider staying with us again in the future to experience the improvements we strive to implement.
2.0分
朋友出游
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Website said there is a indoor hot tub and pool. No hot tub. Went to visit the pool and was told it was closed down by the health department. Side entrance door area was filthy. Stayed 3 nights, had to go and ask for basic essentials that should have been stocked in the room. Had to go down and ask for clean towels. Also was told to just leave my trash at the front desk. Parking lot had trash scattered all over.
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酒店回复: Hello Kelly,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the amenities and cleanliness, as we strive to maintain high standards for our guests. Your concerns about the pool and the condition of common areas will be addressed with the appropriate departments to ensure we work towards improving these aspects. It’s important that guests have everything they need for a pleasant experience, and we will review our inventory practices. Thank you for bringing this to our attention.
3.0分
其他
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The bathroom had a funny smell. One of the beds seemed like it had a broken spring… the service was excellent though, when we checked in he upgraded us to a double king room for free so we could be on the first floor (no elevator, and we had 3 littles to haul)
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酒店回复: Hello Elizabeth, Thank you for sharing your experience. We're glad to hear that you appreciated the excellent service and the room upgrade. Your feedback regarding the bathroom smell and bed issue is noted, and will be shared with our maintenance team for review. We hope to provide an even better experience during your next visit when you can enjoy all our amenities to the fullest.
早餐很一般。酒店设施的开放时间不方便。按摩浴缸坏了！！！
祝您入住愉快！
晚上我在前台受到了热情的接待！
我很喜欢，而且价格也很实惠。
我住的房间超级干净，虽然关门有点费劲，还有点霉味，但这并不困扰我。就这个价格来说，性价比很高了。
我推荐这家酒店，以后还会再来的。
谢谢接待团队。
我感觉良好且平静
Hotel was advertised to have hot tub. It doesn't pool was closed for what reason I don't know. Hotel smelled like chemicals, so bad like they was trying to hide something. Back door to hotel want locked.( Didn't need a let card). Room had all kinds of damage as in bad floors damage bathtub no hot water. I won't stay at another quality inn and suites ever again because of this hotel. I home it for two nights left after the first night and went to a Radisson.
The staff was nice. Our TV remote didn’t work and the staff didn’t seem to know how to fix it. The room wasn’t the cleanest when we arrived with a bandaid left on the floor in the corner. The smoke detector was also disconnected.
The room had flying bugs on the walls and bed. The bathroom shower was not clean and there were dirty cobwebs above the window. Although it was quiet for the most part, the neighboring room left their door ajar and light knocking could be heard throughout the night.
Two night stay - discovered after the first night that my room door was not locked and didn’t need the key card to open it. Thankfully nothing happened (as far as I know, no one entered the room while I was gone) and the front desk moved me to a different room immediately. Walls are thin and could hear neighbors talking. Rooms could have been better cleaned and the amenities matched the cost of the room (economy). Breakfast was good though.
Indy postcard show
Towels are gray not white. Shower head is so full of water scaling it does not rotate. Head is on powerful jet spray. Water leaks out back of tub. Smoke alarm missing from wall.
Website said there is a indoor hot tub and pool. No hot tub. Went to visit the pool and was told it was closed down by the health department. Side entrance door area was filthy. Stayed 3 nights, had to go and ask for basic essentials that should have been stocked in the room. Had to go down and ask for clean towels. Also was told to just leave my trash at the front desk. Parking lot had trash scattered all over.
The bathroom had a funny smell. One of the beds seemed like it had a broken spring… the service was excellent though, when we checked in he upgraded us to a double king room for free so we could be on the first floor (no elevator, and we had 3 littles to haul)