It's an OK place to stay. Our first no smoking room smelt like smoke and pretty bad in general. We were moved to another room without incident. The staff was very friendly.
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酒店回复: Dear Daniel,Thank you for taking the time to share your experience and for your rating. We're glad our team was able to assist you promptly and that you found our staff friendly. Providing welcoming service is something we take great pride in, and it's wonderful to know that came through during your stay.We appreciate your feedback about room comfort and take all guest comments seriously as we work to ensure every room meets our high standards. Your insights help us continue improving the experience for all our guests.We hope to have the opportunity to welcome you back to Best Western Allatoona Inn & Suites for a more enjoyable stay in the future.Warm regards,Guest Experience Team
2.0分
其他
Bathroom didn’t even have a toilet paper dispenser. Bathroom door was dirty. Room ceiling looked like it had a leak. Left prior to breakfast.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you encountered and understand how disappointing that must have been. This is not the experience we want for our guests. Please know we’re addressing these concerns right away to ensure a more comfortable stay in the future.
2.0分
其他
The room was ok. The area around the rooms was very sketchy. There were people in their vehicles all night playing loud music.
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酒店回复: Dear Cathy,Thank you for taking the time to share your experience with us. We appreciate your feedback and understand this wasn't the stay you were hoping for.We take guest comfort seriously and strive to create a peaceful environment for all our visitors. Your comments about the atmosphere around the property are important to us as we work to ensure every guest feels comfortable and well-rested during their stay.We hope to have the opportunity to regain your trust on your next visit and provide you with the restful experience you deserve.Warm regards,Guest Experience Team
1.0分
其他
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Have stayed at this property regularly on oor way south every year, but Hotel has become very rundown over the past few years. The rooms were not very clean and dated. The staff was friendly enough, but not overly eager to speak.
Our room was in the back of the building, ground level, there was a lot going on in the parking lot and nearby rooms all night long. A vehicle sat outside our door with rap music playing all night. The area didn't feel safe, and would not stay there again.
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酒店回复: Dear Kim,Thank you for taking the time to share your experience with us. We truly appreciate your loyalty over the years and value your honest feedback.We understand your recent visit didn't meet the standards you've come to expect from us, and we're grateful you've brought these concerns to our attention. Creating a comfortable and welcoming environment for all our guests is our top priority, and we take your comments about room comfort and the overall atmosphere seriously. Your feedback helps us identify areas where we can enhance our service and facilities.We're committed to providing our guests with exceptional experiences and hope to have the opportunity to regain your trust on your next visit to the Cartersville area. We'd love the chance to show you the improvements we're working towards.Warm regards,Guest Experience Team
2.0分
其他
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I don't really have any complaints about this hotel, it just wasn't anything special. The room was clean for the most part but I noticed that it didn't look like they were bothering to clean behind the bathroom door as the flooring there was really dusty. There were a few small things that could have used some maintenance, like some places on the wall and ceiling that could use some touch up paint, etc. The breakfast wasn't bad. They had scrambled eggs, sausage bagels, waffles, cereal, etc.
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酒店回复: Dear Nicolas,Thank you for taking the time to share your experience and provide your honest feedback about your stay with us.We're glad to hear that you found your room clean overall and that you enjoyed our breakfast offerings with the scrambled eggs, sausage, bagels, waffles, and cereal selection. We appreciate your observations about the areas that could benefit from attention, as this helps us maintain our standards throughout the property.Your comments are valuable to us as we continuously work to enhance every aspect of our guests' experience. We're committed to ensuring that all the details, both big and small, meet the expectations our guests deserve.We would love the opportunity to welcome you back for a more exceptional stay that truly showcases our dedication to quality and service.Warm regards,Guest Experience Team
4.0分
家庭亲子
I like the convenience of the location which was most important for this particular trip
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酒店回复: Dear Trever,Thank you so much for the great review and rating! We're delighted that our location worked perfectly for your trip needs. Convenience is so important when you're traveling!We really appreciate you choosing Best Western Allatoona Inn & Suites for your visit to the Cartersville area. It's wonderful to know that our location met your expectations and made your trip more enjoyable.We'd be delighted to welcome you back on your next trip to the area!Warm regards,Guest Experience Team
5.0分
情侣出游
Price was right. Too close to interstate. Don't know if I'll sleep tonight.
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酒店回复: Dear Jo,Thank you for the rating! We're so pleased you found our rates to offer great value during your stay with us.We appreciate your comments about room comfort and understand that a peaceful night's rest is essential for our guests. Your feedback helps us as we continue working to enhance the guest experience at Best Western Allatoona Inn & Suites. We're glad you chose us for your visit to the Cartersville area.We hope to have the opportunity to welcome you back and provide you with an even more restful experience on your next visit. Thank you for staying with us!Warm regards,Guest Experience Team
4.0分
其他
Great customer service!
Pavon was very kind and knowledgeable about the area. Helpful with check in.
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酒店回复: Dear Melissa,Thank you so much for the wonderful review and excellent rating! We're absolutely delighted to hear about your positive experience with Pavon during your check-in. It's fantastic to know that his kindness and local knowledge made such a great impression on you.We truly appreciate you taking the time to share your experience and for choosing Best Western Allatoona Inn & Suites. We'd be delighted to welcome you back on your next visit to the area!Warm regards,Guest Experience Team
酒店非常干净,员工很友好也很乐于助人,他们的经理也很棒。早餐很丰盛。强烈推荐给所有想找个好地方住的人。感谢亨森一家!
由于一些意想不到的情况,我们临时决定入住这家酒店,但酒店员工的服务非常好。
It's an OK place to stay. Our first no smoking room smelt like smoke and pretty bad in general. We were moved to another room without incident. The staff was very friendly.
Bathroom didn’t even have a toilet paper dispenser. Bathroom door was dirty. Room ceiling looked like it had a leak. Left prior to breakfast.
The room was ok. The area around the rooms was very sketchy. There were people in their vehicles all night playing loud music.
Have stayed at this property regularly on oor way south every year, but Hotel has become very rundown over the past few years. The rooms were not very clean and dated. The staff was friendly enough, but not overly eager to speak.
Our room was in the back of the building, ground level, there was a lot going on in the parking lot and nearby rooms all night long. A vehicle sat outside our door with rap music playing all night. The area didn't feel safe, and would not stay there again.
I don't really have any complaints about this hotel, it just wasn't anything special. The room was clean for the most part but I noticed that it didn't look like they were bothering to clean behind the bathroom door as the flooring there was really dusty. There were a few small things that could have used some maintenance, like some places on the wall and ceiling that could use some touch up paint, etc. The breakfast wasn't bad. They had scrambled eggs, sausage bagels, waffles, cereal, etc.
I like the convenience of the location which was most important for this particular trip
Price was right. Too close to interstate. Don't know if I'll sleep tonight.
Great customer service!
Pavon was very kind and knowledgeable about the area. Helpful with check in.