酒店回复: Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Yes you are right we still didn't receive your reservation to Best western we can see your reservation in ******* so front desk staff check you in. Your satisfaction is important to us and we hope you will give us another chance and stay with us again.
4.0分
家庭亲子
原文
翻译提供方：Google
他们应该在早餐时将香肠换成培根或火腿。员工等到早餐时间结束后才打扫和收拾。
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酒店回复: Gracias por quedarse con nosotros, me alegro de que haya tenido una buena estadía con nosotros y espero que regrese nuevamente.
4.0分
其他
Will most likely stay here in a return trip.
The owner is very pleasant. Room clean, bed comfortable. Breakfast was the usual but hot food hot-that’s important
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酒店回复: Thank you for staying with us I'm glad you had a good stay with us and hope you return again.
5.0分
其他
Very polite! Room was clean and cool! I love the biscuits and gravy! This is our choice hotel when traveling to Parsons! We enjoy it every time.
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酒店回复: Thank you, We are pleased to hear that you liked your stay. Our staff always aims to provide a friendly environment along with a wonderful experience. We appreciate you taking the time to fill out the survey. We hope to see you again soon!
1.0分
其他
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We stayed at 12 hotels in 8 different states on this trip, and this was the worst one. I rely heavily on reviews to find our hotel for the night, so I wanted to warn others. The shower was dirty, obvious dirty smudges and debris. The nightstand was sticky. The chair had crushed Doritos in it. I’m not picky. I just expect basic cleanliness. This does not feel like an actual Best Western but a knock off that still charges a BW rate. Two positive points… the front desk fella was super nice, and the onsite laundry worked well and was cheap.
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酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
3.0分
家庭亲子
The sheets were worn through in spots. The towels were stained. And there was hair in the bathtub/shower.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4.0分
其他
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It was a nice stay. I’m pretty sure we were in a room that allows pets. Definite pet odor. This was likely because we chose to have a room on the first floor when we found out there was no elevator.
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酒店回复: Thank you for staying with us I'm glad you had a good stay with us and hope you return again.
我刚刚试着打电话预订房间，接电话的女士告诉我她不知道怎么做，让我再打一次。你在酒店工作，怎么会不知道如何预订房间呢？然后当我问她的名字时，她挂断了我的电话。我惊呆了。糟糕的客户服务！！！
我们在堪萨斯城旅行期间在这家酒店住了两天。我们住得很愉快，房间干净舒适，孩子们也喜欢游泳池。早餐也很好，我们喜欢炒鸡蛋、饼干和肉汁，非常美味。房间很干净，工作人员也很友好，我们要求多加毛巾，他们确实给了我们。我们一定会推荐这家酒店，酒店的位置非常好。
这是一个很小的镇子，所以我们的期望值没有很高，但当我们发现上楼的唯一途径就是上楼梯时，我们还是感到非常震惊！
我通过电话与********联系以更改预订日期。他们给我发了一份更新的行程。但当我准备入住时，贝斯特韦斯特通知我他们没有收到任何日期变更。某处沟通不畅。我能够找到一个房间过夜。
他们应该在早餐时将香肠换成培根或火腿。员工等到早餐时间结束后才打扫和收拾。
Will most likely stay here in a return trip.
The owner is very pleasant. Room clean, bed comfortable. Breakfast was the usual but hot food hot-that’s important
Very polite! Room was clean and cool! I love the biscuits and gravy! This is our choice hotel when traveling to Parsons! We enjoy it every time.
We stayed at 12 hotels in 8 different states on this trip, and this was the worst one. I rely heavily on reviews to find our hotel for the night, so I wanted to warn others. The shower was dirty, obvious dirty smudges and debris. The nightstand was sticky. The chair had crushed Doritos in it. I’m not picky. I just expect basic cleanliness. This does not feel like an actual Best Western but a knock off that still charges a BW rate. Two positive points… the front desk fella was super nice, and the onsite laundry worked well and was cheap.
The sheets were worn through in spots. The towels were stained. And there was hair in the bathtub/shower.
It was a nice stay. I’m pretty sure we were in a room that allows pets. Definite pet odor. This was likely because we chose to have a room on the first floor when we found out there was no elevator.