酒店回复: Thank you for staying with us! We’re glad you had a pleasant experience and hope to welcome you back again soon.
2.0分
商务出差
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The restaurant attached to the hotel was closed as well as the pool which we were not aware of when booking. Also, multiple restaurants around the hotel area were closed as well. This made it very difficult for my husband as he only had his dump truck for transportation which is not ideal for driving around town to find a different place to eat. We chose this location because of the close restaurants which was not beneficial. Also, the pool and hot tub being closed was not ideal.
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酒店回复: Thank you for your feedback. I’m very sorry that the attached restaurant and pool were closed during your stay, and that this created added difficulty for your husband. I understand how frustrating it was to arrive expecting convenient dining and amenities that were unavailable.
3.0分
其他
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Nothing serious was wrong. Room was fine. Staff were courteous and helpful. It was hard to get there. (Not really their fault.). Breakfast wasn’t good. (Eggs were rubbery.)
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you found our staff courteous and your room comfortable. We’re sorry the breakfast didn’t meet expectations and will review your comments with our team to make improvements. We appreciate your input and hope to welcome you back for a better experience.
1.0分
其他
Very dated, and stay away! Upon checking in there was 2 bed bugs in the room! Checked right out!
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酒店回复: We apologize that you did not enjoy your stay. We have had maintenance check the rooms you stayed in and no evidence of any pest activity was noted but a report was made to our contracted pest control company.
3.0分
其他
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Would not recommend a poolside room - no privacy, only sheer drapes. Hot tub has not been working for months. No housekeeping services. Much lower standard generally than on previous stays.
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酒店回复: Dear Gail,Thank you for your feedback. We understand that housekeeping service is an important part of your stay. Our current housekeeping by request policy allows guests to choose when they’d like their room serviced, helping us respect privacy while maintaining cleanliness standards. We’re always happy to provide fresh towels, amenities, or full service upon request at the front desk.We appreciate your understanding and hope to welcome you back for a more comfortable experience in the future.Kind regards,Amanda CramerGeneral ManagerCountry Inn & Suites by Radisson, Fergus Falls, MN
5.0分
其他
We were there for a wedding and stayed the night. The facilities were great- clean and perfect for the occasion. The wedding reception at the b
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酒店回复: Thank you for the wonderful review! We’re so glad you enjoyed your stay and that our facilities were perfect for your wedding weekend at the Bigwood Event Center. We hope to welcome you back to Country Inn & Suites by Radisson, Fergus Falls, again soon! 🌟
5.0分
家庭亲子
Amy was great checking us in. She was polite and professional. She needs to get a raise. Thank you Amy at the front desk.
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酒店回复: I'm so glad that Amy made your check in experience so pleasant! Hope to see you again soon!
3.0分
情侣出游
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This is an old hotel that has a convention center attached. The hallway carpet is just plain awful--very old and so dirty. We were put as far away from the main desk as possible, and with a room that could overlook the swimming pool. The lights from the pool shined in our room all night and the air conditioning could not have been louder. Would not recommend!
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酒店回复: We're sorry that you did not enjoy your stay. I have shared your comments with my Team. We will continue to work hard to address your concerns.
5.0分
商务出差
Can’t say enough about how outstanding dealing with the 2 girls in the afternoon/early evening.
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that our afternoon and evening team made such a great impression. I’ll be sure to share your kind words with them—they’ll be thrilled to know they helped make your stay outstanding!
2.0分
商务出差
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When you looked online they showed a restaurant on site, but it closed down. I stayed at many Country Inn & Suites and this was the worse one I ever stayed in. Don't reccomend it to anyone and will not ever stay at this one again.
酒店回复: We're sorry that you did not enjoy your stay.
好的
The restaurant attached to the hotel was closed as well as the pool which we were not aware of when booking. Also, multiple restaurants around the hotel area were closed as well. This made it very difficult for my husband as he only had his dump truck for transportation which is not ideal for driving around town to find a different place to eat. We chose this location because of the close restaurants which was not beneficial. Also, the pool and hot tub being closed was not ideal.
Nothing serious was wrong. Room was fine. Staff were courteous and helpful. It was hard to get there. (Not really their fault.). Breakfast wasn’t good. (Eggs were rubbery.)
Very dated, and stay away! Upon checking in there was 2 bed bugs in the room! Checked right out!
Would not recommend a poolside room - no privacy, only sheer drapes. Hot tub has not been working for months. No housekeeping services. Much lower standard generally than on previous stays.
We were there for a wedding and stayed the night. The facilities were great- clean and perfect for the occasion. The wedding reception at the b
Amy was great checking us in. She was polite and professional. She needs to get a raise. Thank you Amy at the front desk.
This is an old hotel that has a convention center attached. The hallway carpet is just plain awful--very old and so dirty. We were put as far away from the main desk as possible, and with a room that could overlook the swimming pool. The lights from the pool shined in our room all night and the air conditioning could not have been louder. Would not recommend!
Can’t say enough about how outstanding dealing with the 2 girls in the afternoon/early evening.
When you looked online they showed a restaurant on site, but it closed down. I stayed at many Country Inn & Suites and this was the worse one I ever stayed in. Don't reccomend it to anyone and will not ever stay at this one again.