The door to our room could be opened from the outside with little difficulty after it was closed. There was an air conditioner leak from the room directly over us, and it dripped onto the window sill in our room.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re sorry to hear about the issues you encountered with the door and the A/C leak. We recommend contacting the front desk right away for any such concerns, as the team is always available to help resolve them promptly. We appreciate your time to let us know, and hope the rest of your stay went smoothly.
2.0分
情侣出游
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Bed was comfortable. Carpet was so dirty that when we put our feet in the bed it brought dirt and crumbs and made our white socks turn brown. That could not be from skipping vacuuming once or twice. There was sand on the bathroom floor. The bath tub was nearly flooded when we arrived. The fireplace didn't turn on. They served room temperature egg sandwiches. The ice room smelled like cigarettes. We arrived at night and upgraded or room for a mountain view. Next morning we looked for a mountain but there was only a steep hill. So 80 dollar upgrade was a waste! Staff was pleasant enough.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad to hear that you found the bed comfortable and the staff pleasant. However, we apologise for the cleanliness issues you encountered during your stay. We will address these concerns with our team to ensure a better experience for future guests. Your comments are appreciated, and we will work to improve moving forward.
2.0分
其他
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Needs updating : bathtub not great , toilet hard to flush, sink broken and dripping , mattress needs replaced , parts of tv stand sitting against wall . Kept flops on
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologise for the issues you encountered during your stay. Our team will work to resolve these issues and ensure that our rooms are updated and comfortable for all guests. We appreciate you bringing this to our attention and hope to welcome you back for an improved experience in the future.
3.0分
其他
We have stayed here a lot over the years. Staff is great. Hotel needs some work. Starting to get run down.
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酒店回复: Dear Guest,Thank you for your continued loyalty and feedback. We're glad to hear you’ve enjoyed the service provided by our staff. We apologise for the condition of the hotel and appreciate your comments. We’ll make sure to share your feedback with the team as we work on improving the property for a better guest experience. We hope to welcome you back soon!
3.0分
其他
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When we got to our room, the door latch/knob was broken. Almost couldn't get into the room. Front desk sent maintenance right away. Door latch was not completely fixed, but we could get in. This is an older hotel, and we were there for only one night. Lots of upgrades need to be done. We would not have wanted to stay more than one night.
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酒店回复: Dear Guest,Thank you for your feedback. We apologise for the inconvenience you experienced and appreciate your understanding. We recognise that the hotel requires some updates, and we will work on improving these areas to provide a better experience for our guests. Your feedback is valuable, and we hope to welcome you back for a more comfortable stay in the future.
1.0分
其他
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Hot in Helen
The room was very dated and the walls where dirty. It appeared to have blood on bathroom wall. First night we where there the A/C went out and maintenance didnt arrive until the following evening. Management didnt want to compensate or move our room.
1.0分
其他
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No Baymont for me in the future
I booked our room on Hotels. Com and two days before our arrival I got a "Thank You" text from Baymont telling me my reservation was canceled! I was to attend a wedding with my family and had no room! Baymont did not answer when I tried (several times) to reach someone! No explanation from them at all. I was told by Hotels. Com that they could not help get another room and they did not know what happened. My theory is that the Baymont was fully booked and it was the first day of Octoberfest in Helen, where the hotel is located and they knew they could get ALOT more money for the rooms I reserved, so they canceled and booked someone else at a much higher price.( I checked rates) BAD BUSINESS PRACTICE.
1.0分
朋友出游
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The hotel is closed for renovations, but took my money and didn’t let me know they were closed. They are still taking reservations and peoples money, so I reported them to the chamber of commerce.
汽车旅馆的水平吧，小孩子反映房间有虫子，一晚没睡好，helen小镇不大，走上半个小时就全逛完了，主要还是看建筑，gift就没啥有特色的
春天的时候价格很划算，而且还免费升级到了带阳台的房间。早餐比较简单。
The door to our room could be opened from the outside with little difficulty after it was closed. There was an air conditioner leak from the room directly over us, and it dripped onto the window sill in our room.
Bed was comfortable. Carpet was so dirty that when we put our feet in the bed it brought dirt and crumbs and made our white socks turn brown. That could not be from skipping vacuuming once or twice. There was sand on the bathroom floor. The bath tub was nearly flooded when we arrived. The fireplace didn't turn on. They served room temperature egg sandwiches. The ice room smelled like cigarettes. We arrived at night and upgraded or room for a mountain view. Next morning we looked for a mountain but there was only a steep hill. So 80 dollar upgrade was a waste! Staff was pleasant enough.
Needs updating : bathtub not great , toilet hard to flush, sink broken and dripping , mattress needs replaced , parts of tv stand sitting against wall . Kept flops on
We have stayed here a lot over the years. Staff is great. Hotel needs some work. Starting to get run down.
When we got to our room, the door latch/knob was broken. Almost couldn't get into the room. Front desk sent maintenance right away. Door latch was not completely fixed, but we could get in. This is an older hotel, and we were there for only one night. Lots of upgrades need to be done. We would not have wanted to stay more than one night.
Hot in Helen
The room was very dated and the walls where dirty. It appeared to have blood on bathroom wall. First night we where there the A/C went out and maintenance didnt arrive until the following evening. Management didnt want to compensate or move our room.
No Baymont for me in the future
I booked our room on Hotels. Com and two days before our arrival I got a "Thank You" text from Baymont telling me my reservation was canceled! I was to attend a wedding with my family and had no room! Baymont did not answer when I tried (several times) to reach someone! No explanation from them at all. I was told by Hotels. Com that they could not help get another room and they did not know what happened. My theory is that the Baymont was fully booked and it was the first day of Octoberfest in Helen, where the hotel is located and they knew they could get ALOT more money for the rooms I reserved, so they canceled and booked someone else at a much higher price.( I checked rates) BAD BUSINESS PRACTICE.
The hotel is closed for renovations, but took my money and didn’t let me know they were closed. They are still taking reservations and peoples money, so I reported them to the chamber of commerce.