Will all positive features about this location - safe, quiet, walkable, convenient, easy parking - the cleanness of the room leaves much to be desired. Especially bathroom.
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酒店回复: Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.
3.0分
家庭亲子
Room was large which is great so whu no room between wall and bed? Beds were sinking and uncomfortable maybe upgrade.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you appreciated the spacious room, and we will share your comments regarding the bed comfort and layout with our team for consideration in future upgrades.
4.0分
其他
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Room was clean. The air conditioner has no cover. I don't know if it works , i did not bother to check because the temp. inside the room was ok. The lady at the desk at check in was nice. At check out i was not given a receipt even when i asked for it. I was told it will be e mailed to me. I haven't received it yet. Breakfast was ok.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad to hear the room was clean and that check-in went smoothly with our friendly staff. We apologise for the missing air conditioner cover and the delay in receiving your receipt. Please feel free to contact the front desk for any assistance, and we’ll be happy to follow up on your receipt. We appreciate your input and hope to provide a better experience next time.
3.0分
其他
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There was nothing standout bad about this place - but nothing great either. Check in felt "corporate" rather than friendly. I couldn't sit out on the grounds because it wasn't clean and was covered in spiderwebs. Water pressure was week and the water never got hot enough. But it was clean and the room was large with a nice desk.
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酒店回复: Dear Guest,Thank you for your time and valuable feedback. We always welcome our guests' ideas and suggestions and will surely forward your valuable feedback to our team for improvements. Our Team always ensures that we keep delighting you with our facilities and services.
1.0分
其他
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The room was ABSOLUTELY disgusting. From the moment that we opened the door, our skin began to crawl. The room was terribly outdated. The headboard was made of vinyl and the vinyl was worn away in a 2 foot circle from where previous guests had rested their heads. We found 1/4 inch of dust buildup on the baseboards. We were so disgusted that we went to our car and immediately searched online for another nearby hotel. We refused to spend our reserved 2 nights in this hotel.
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酒店回复: Dear Guest,We are deeply sorry to hear about your experience and apologise for the condition of your room. This is certainly not the level of cleanliness or comfort we aim to provide. Please know that your feedback will be shared with the team to address these issues. We encourage you to contact the front desk in such situations, as we are always ready to assist with finding a more suitable room or making arrangements to ensure your comfort. We truly hope you’ll consider giving us another chance to improve your experience in the future.
3.0分
家庭亲子
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The staff was very accommodating and friendly. The hotel itself needs a remodel. The bathroom counters are stained, the curtains and carpet are ancient and you can tell that the hotel at one point allowed smoking in what are now non-smoking rooms. I put some of my clothes in the drawers and noticed a faint smell when I wore them. The rooms have a kind of musty smell.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad to hear that our staff was accommodating and friendly. However, we apologise for the issues you encountered with the room’s condition and musty smell. This is not typical of the experience we aim to provide. Your comments will be shared with the team to address these areas for future improvements. We appreciate your input and hope to offer a more comfortable stay next time.
1.0分
其他
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Room smelled and was dirty. At check in time we had to wait around for the manager to get in. No one there could assist us. The halls were dark and dirty, tv remote did not work, windows were dirty and filled with cobwebs. Will not ever stay here again!!
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret that your stay did not meet expectations. This is not typical of our property, and we always encourage guests to contact the front desk immediately should any concerns arise, as we are happy to assist with resolving issues during your stay. We will review your comments with our team to ensure the overall guest experience is improved. We appreciate your input and hope to welcome you back in the future.
汽车旅馆的水平吧，小孩子反映房间有虫子，一晚没睡好，helen小镇不大，走上半个小时就全逛完了，主要还是看建筑，gift就没啥有特色的
春天的时候价格很划算，而且还免费升级到了带阳台的房间。早餐比较简单。
整个入住期间都还不错。
Will all positive features about this location - safe, quiet, walkable, convenient, easy parking - the cleanness of the room leaves much to be desired. Especially bathroom.
Room was large which is great so whu no room between wall and bed? Beds were sinking and uncomfortable maybe upgrade.
Room was clean. The air conditioner has no cover. I don't know if it works , i did not bother to check because the temp. inside the room was ok. The lady at the desk at check in was nice. At check out i was not given a receipt even when i asked for it. I was told it will be e mailed to me. I haven't received it yet. Breakfast was ok.
There was nothing standout bad about this place - but nothing great either. Check in felt "corporate" rather than friendly. I couldn't sit out on the grounds because it wasn't clean and was covered in spiderwebs. Water pressure was week and the water never got hot enough. But it was clean and the room was large with a nice desk.
The room was ABSOLUTELY disgusting. From the moment that we opened the door, our skin began to crawl. The room was terribly outdated. The headboard was made of vinyl and the vinyl was worn away in a 2 foot circle from where previous guests had rested their heads. We found 1/4 inch of dust buildup on the baseboards. We were so disgusted that we went to our car and immediately searched online for another nearby hotel. We refused to spend our reserved 2 nights in this hotel.
The staff was very accommodating and friendly. The hotel itself needs a remodel. The bathroom counters are stained, the curtains and carpet are ancient and you can tell that the hotel at one point allowed smoking in what are now non-smoking rooms. I put some of my clothes in the drawers and noticed a faint smell when I wore them. The rooms have a kind of musty smell.
Room smelled and was dirty. At check in time we had to wait around for the manager to get in. No one there could assist us. The halls were dark and dirty, tv remote did not work, windows were dirty and filled with cobwebs. Will not ever stay here again!!