酒店回复: Dear Guest,We regret that the breakfast did not meet your expectations and that the pool water was not up to standard. These are certainly areas we will address to improve our guest experience. Your comments are invaluable, and we appreciate your input as we work toward enhancing these aspects for future stays.
5.0分
其他
原文
翻译提供方：Google
出色的
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酒店回复: Dear Ayary,
Wow! Thank you for your amazing review! We’re absolutely delighted to hear that you had a perfect stay with us. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soon!
1.0分
家庭亲子
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The room was filthy. The furniture looked like rats or dogs are chewing on it. Spider web all over the room
No tv channels. Breakfast was the same for 4 days straight. Told I couldn’t get new towels unless I stayed 4 nights. Carpet in hall and in room was gross and stained. Workers just played on their phones and had friends laying around the lobby.
I will never go back
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酒店回复: Dear Emil,Thank you for sharing this feedback. It's concerning to hear about the cleanliness and maintenance issues you experienced during your stay, along with the breakfast variety and service concerns. We take this feedback seriously and will make sure to address these matters with the team. Your experience is important, and we appreciate your insights. If there is anything you would like to discuss further, please feel free to reach out.
1.0分
其他
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Elevator was not working properly. They had rooms that were completely vacant and not operable. We had to do a long walk from the staircase to the room. They didn’t have any ice for us to use for the full-time we were at the property.
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酒店回复: Dear Lucien,Please accept our apologies for the inconvenience you experienced with the elevator during your stay. The impact of having vacant and inoperable rooms on your visit is understood, and it’s regrettable that this caused a longer walk from the staircase to your room. The absence of ice for the duration of your stay is also not the level of service we aim to provide. Your experience is important, and we hope to have another chance to change your perceptions in the future.
2.0分
其他
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Stay away
Put on third floor, multiple rooms had no door locks so it felt unsafe walking the hall; elevator out of service and stairs had no AC; AC in room leaked water everywhere; furniture was old and peeling; not at all as advertised; mini fridge didn’t work
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酒店回复: Dear Thomandra,Thank you for sharing your feedback. We're truly sorry to hear about your experience and the issues you encountered during your stay. Your safety and comfort are very important to us, and it’s concerning to learn about the conditions you described. Please know that your comments will be addressed with the appropriate teams to ensure improvements are made. We appreciate you bringing these matters to our attention.
5.0分
其他
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Will be using again
Rooms were very clean and fresh smelling upon entry. All the receptionist where very polite, helpful, and patient as I kept locking my key card in the room 3 times. Fresh made breakfast along with variety of beverages cold and hot. I did not see one bug in the room fresh linens, stocked toiletries, personal coffee maker in room as well as above average mini fridge. Very quiet hallways, very refreshing pool with lots of sitting areas. Convenience store and a couple of restaurants within walking distance
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酒店回复: Dear Joseph,Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed the clean and fresh environment, along with the polite assistance from our team. It’s great to know that you appreciated the breakfast and amenities as well. We look forward to welcoming you back soon for another refreshing stay!
5.0分
家庭亲子
I have a pacemaker and degenerative arthritis and the elevator didn’t work. What the hay??
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酒店回复: Dear Anita,Thank you for your feedback. We sincerely apologize for the inconvenience caused by the elevator not functioning, especially given your health considerations. Your experience is important to us, and we will address this issue to ensure better accessibility in the future. Thank you for bringing it to our attention.
1.0分
其他
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As soon as I arrived the lady couldn't find my reservation, then I was informed the room I reserved was unavailable. I had to take a room with two Double beds instead of a king, it was on the third floor and THE ELEVATOR was BROKEN!! The room had broken furniture, unclean stains on the furniture and floor with a weird smell. When I went down for some coffee, I was told there wasn't any. I also needed to have a document printed out but their printer had no ink. So NO go there. I was very disappointed with my stay as the ratings stated it was an 8 out of 10? I'm not sure who had done past reviews but I think they were blind, had no sense of smell and liked to run up and down stairs all day and never drank coffee after 9am!!
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酒店回复: Dear Jessica,Thank you for sharing your experience. We sincerely apologize for the challenges you faced during your stay. It’s concerning to hear about the issues with your reservation, the condition of the room, and the unavailable amenities. Your feedback is valuable as it highlights areas where we need to improve. We appreciate your input and hope to make things better in the future.
3.0分
情侣出游
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I just think it needs a redo. The outside especially by the dumpster were filthy even with discarded mattresses. We did not even try the breakfast. The staff was good.
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酒店回复: Dear Larry,Thank you for your feedback. We appreciate your observations about the cleanliness and will certainly take them into consideration. It's great to hear that you found the staff to be good. Your insights help us improve, and we value your input.
4.0分
其他
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The elevator was out of service and the outside doors that should need a key were unlocked 24/7. A lot of loitering outside and trash around the outside of the property
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酒店回复: Dear Camryn,Thank you for sharing your concerns. We're sorry to hear about the issues you experienced with the elevator and the security of the outside doors. Your feedback about the loitering and cleanliness is valuable, and we will address these matters to improve our guests' experience. We appreciate you bringing this to our attention.
早餐种类少，种类少。总是一样，而且库存不足。
泳池水很脏。
出色的
The room was filthy. The furniture looked like rats or dogs are chewing on it. Spider web all over the room
No tv channels. Breakfast was the same for 4 days straight. Told I couldn’t get new towels unless I stayed 4 nights. Carpet in hall and in room was gross and stained. Workers just played on their phones and had friends laying around the lobby.
I will never go back
Elevator was not working properly. They had rooms that were completely vacant and not operable. We had to do a long walk from the staircase to the room. They didn’t have any ice for us to use for the full-time we were at the property.
Stay away
Put on third floor, multiple rooms had no door locks so it felt unsafe walking the hall; elevator out of service and stairs had no AC; AC in room leaked water everywhere; furniture was old and peeling; not at all as advertised; mini fridge didn’t work
Will be using again
Rooms were very clean and fresh smelling upon entry. All the receptionist where very polite, helpful, and patient as I kept locking my key card in the room 3 times. Fresh made breakfast along with variety of beverages cold and hot. I did not see one bug in the room fresh linens, stocked toiletries, personal coffee maker in room as well as above average mini fridge. Very quiet hallways, very refreshing pool with lots of sitting areas. Convenience store and a couple of restaurants within walking distance
I have a pacemaker and degenerative arthritis and the elevator didn’t work. What the hay??
As soon as I arrived the lady couldn't find my reservation, then I was informed the room I reserved was unavailable. I had to take a room with two Double beds instead of a king, it was on the third floor and THE ELEVATOR was BROKEN!! The room had broken furniture, unclean stains on the furniture and floor with a weird smell. When I went down for some coffee, I was told there wasn't any. I also needed to have a document printed out but their printer had no ink. So NO go there. I was very disappointed with my stay as the ratings stated it was an 8 out of 10? I'm not sure who had done past reviews but I think they were blind, had no sense of smell and liked to run up and down stairs all day and never drank coffee after 9am!!
I just think it needs a redo. The outside especially by the dumpster were filthy even with discarded mattresses. We did not even try the breakfast. The staff was good.
The elevator was out of service and the outside doors that should need a key were unlocked 24/7. A lot of loitering outside and trash around the outside of the property