酒店回复: Dear Giordano,We apologize for the inconvenience you faced with the elevator being out of service and the cancellation of your reservation. We understand how frustrating this must have been, especially with your luggage. Your feedback is important to us, and we will look into this matter to ensure better service in the future. Thank you for sharing your experience.
5.0分
其他
原文
翻译提供方:Google
我认为这很棒,因为房间非常干净,尤其是浴室。
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酒店回复: We are thrilled to hear that you found the rooms to be great and especially appreciated the cleanliness of the bathroom. Our team works diligently to ensure each guest has a comfortable stay. Your kind words motivate us to maintain our high standards.Comfort Suites Seabrook - Kemah
5.0分
其他
原文
翻译提供方:Google
房间干净,早餐丰盛。
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酒店回复: Dear Roxane,
Wow! Thank you for your amazing review! We’re absolutely delighted to hear that you had a perfect stay with us. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soon!
5.0分
其他
原文
翻译提供方:Google
出色的
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酒店回复: Dear Ayary,
Wow! Thank you for your amazing review! We’re absolutely delighted to hear that you had a perfect stay with us. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soon!
5.0分
情侣出游
原文
翻译提供方:Google
好的
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酒店回复: Dear Efrain,
Wow! Thank you for your amazing review! We’re absolutely delighted to hear that you had a perfect stay with us. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soon!
3.0分
情侣出游
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We booked this room for the night before a cruise. We had to book Kemah, because it was Lonestar Bike Rally weekend in Galveston and the rooms on the island were either sold out or outrageous. For the price, it was fine. The location looks a little sketch, but we had no issues. The elevator doesn't work. Luckily our room was only on the 2nd floor. The building itself and the entry into the hotel look clean. The carpet and rooms are a little run down. The furniture in the room needs to be replaced, including the mattresses. The mattress was a little hard. The room was clean, but everything was just old. No signs of cockroaches or bedbugs so that was good. I did a very thorough investigation lol. Just old furniture. The bathroom had been renovated, so that was really clean and new looking. They should take out the carpets and put down those tile/wood look floors like a lot of hotels have now. it gives the room a larger and cleaner feel. But we only stayed the one night and it was fine for the night.
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酒店回复: Dear Ashley,Thank you for sharing your feedback about your recent stay. We appreciate your thoughts on the location and the condition of the room. It's great to hear that you found the bathroom to be renovated and clean. Your suggestions regarding the furniture and flooring are valuable and will be taken into consideration as we strive to enhance our guests' experience. We're glad to know your stay was sufficient for your needs. We hope to welcome you again in the future.
4.0分
其他
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The staff was amazing! The hotel's elevator was out of order but the staff was accommodating regarding the issues. The room itself was okay...functional but could use some updating. The hotel itself was very conveniently located to points of interest in Kemah and Seabrook both.
2.0分
其他
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Nothing worked, the elevator was down, the hallways was poorly maintained, they gave me the keys to someone else’s room. The gym was closed, however the front desk lady was nice
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酒店回复: Dear Quincy,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the elevator and gym closures, as well as the key mix-up. It’s great to hear that the front desk staff made a positive impression. Your feedback is invaluable, and we will address these concerns to improve our services.
1.0分
其他
I had a special instruction for a baby bed or etc they gave me one only for it to smell like someone peed all over it i jotified the from desk
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酒店回复: Dear Renica,Thank you for sharing your experience. We're sorry to hear about the issue you encountered with the baby bed. Your feedback is important to us, and we will certainly address this concern with our team to ensure it is rectified. If you need further assistance, please reach out to us directly.
3.0分
其他
Average bare bones room. Nothing special. Very isolated area. I was on the third floor and the elevators were broken. Not impressed.
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酒店回复: Appreciate your insights regarding your recent stay. It seems the room met basic expectations, yet it didn't stand out. We're aware that the location feels isolated, which sometimes affects convenience for our guests. Apologies for the inconvenience caused by the broken elevator. Your experience matters, and steps to improve are underway.
我到达酒店后被告知电梯坏了,而且只有三楼有房间。由于行李很多,我要求更换房间,结果他们取消了我的预订。
我认为这很棒,因为房间非常干净,尤其是浴室。
房间干净,早餐丰盛。
出色的
好的
We booked this room for the night before a cruise. We had to book Kemah, because it was Lonestar Bike Rally weekend in Galveston and the rooms on the island were either sold out or outrageous. For the price, it was fine. The location looks a little sketch, but we had no issues. The elevator doesn't work. Luckily our room was only on the 2nd floor. The building itself and the entry into the hotel look clean. The carpet and rooms are a little run down. The furniture in the room needs to be replaced, including the mattresses. The mattress was a little hard. The room was clean, but everything was just old. No signs of cockroaches or bedbugs so that was good. I did a very thorough investigation lol. Just old furniture. The bathroom had been renovated, so that was really clean and new looking. They should take out the carpets and put down those tile/wood look floors like a lot of hotels have now. it gives the room a larger and cleaner feel. But we only stayed the one night and it was fine for the night.
The staff was amazing! The hotel's elevator was out of order but the staff was accommodating regarding the issues. The room itself was okay...functional but could use some updating. The hotel itself was very conveniently located to points of interest in Kemah and Seabrook both.
Nothing worked, the elevator was down, the hallways was poorly maintained, they gave me the keys to someone else’s room. The gym was closed, however the front desk lady was nice
I had a special instruction for a baby bed or etc they gave me one only for it to smell like someone peed all over it i jotified the from desk
Average bare bones room. Nothing special. Very isolated area. I was on the third floor and the elevators were broken. Not impressed.