酒店回复: Thank you so much for your perfect 10/10 review of Best Western Plus MidAmerica Hotel & Suites! We are delighted to know you experienced excelente atención from our team during your stay.Providing warm and attentive service is always our priority, and it’s wonderful to hear that it made a difference for your visit. We truly appreciate your feedback and look forward to welcoming you back the next time you are in the area.
5.0分
其他
原文
翻译提供方：Google
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4.0分
其他
Good overnight stay with kids. They liked using the pool. The beds were comfortable and the room was quiet. Breakfast had good hot and cold options.
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酒店回复: Thank you for your wonderful feedback about Best Western Plus MidAmerica Hotel & Suites. We are delighted to hear that you enjoyed the clean rooms, friendly staff, good breakfast, and the surrounding area. Providing a comfortable and welcoming experience is always our goal, and we truly appreciate you taking the time to share your 8 out of 10 rating. We look forward to welcoming you back again soon.
5.0分
其他
The check-in attendant was professional & courteous, and the room was spacious & clean. Breakfast was good.
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酒店回复: Thank you for your wonderful feedback about Best Western Plus MidAmerica Hotel & Suites. We are delighted to hear that you enjoyed the clean rooms, friendly staff, good breakfast, and the surrounding area. Providing a comfortable and welcoming experience is always our goal, and we truly appreciate you taking the time to share your 10 out of 10 rating. We look forward to welcoming you back again soon.
1.0分
商务出差
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The elevators didn’t work. My husband struggled getting up the stairs with a bad ankle. Then we got into the room and the water and toilets didn’t flush. The beds were hard as rocks. We had to move to another room that that toilet barely flushed either. For 250 dollars a night this is beyond unacceptable!
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酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
4.0分
其他
All good except elevator out of order, notable older people using stairs with difficulty. seemed short staffed.
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酒店回复: Thank you for taking the time to share your feedback about Best Western Plus MidAmerica Hotel & Suites. We are glad to hear that overall your stay was good and appreciate your honest comments.We sincerely apologize for the inconvenience caused by the elevator being out of service during your visit, especially for guests who may have had difficulty using the stairs. We understand how challenging that can be and regret the impact it had on your experience. Your observation regarding staffing has also been shared with our management team, as we continue to evaluate coverage and ensure guests receive the support they need at all times.Thank you again for your review and for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to provide an even better experience on a future stay.
5.0分
家庭亲子
Hotel was clean and staff were very nice! Hotel is right off the interstate for very easy access to everything!
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酒店回复: Thank you for your perfect 10 out of 10 review of Best Western Plus MidAmerica Hotel & Suites. We are so pleased to hear that your stay was great. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back again soon.
5.0分
其他
Great staff , good was excellent would for sure stay there again ….just need ice machines on the floors
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酒店回复: Thank you for your perfect 10 out of 10 review of Best Western Plus MidAmerica Hotel & Suites. We are so pleased to hear that your stay was great. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back again soon.
我这次入住体验非常糟糕，整个入住期间酒店房间从未打扫过。我不得不多次去前台索要毛巾，并要求清洁人员来清理床单、垃圾、罐子等等。酒店只同意给我安排一晚的额外房间，而且没有提供任何补偿。我对此非常不满意。
环境优美干净，位置优越，电子***游戏很有趣。
出色的关注度
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Good overnight stay with kids. They liked using the pool. The beds were comfortable and the room was quiet. Breakfast had good hot and cold options.
The check-in attendant was professional & courteous, and the room was spacious & clean. Breakfast was good.
The elevators didn’t work. My husband struggled getting up the stairs with a bad ankle. Then we got into the room and the water and toilets didn’t flush. The beds were hard as rocks. We had to move to another room that that toilet barely flushed either. For 250 dollars a night this is beyond unacceptable!
All good except elevator out of order, notable older people using stairs with difficulty. seemed short staffed.
Hotel was clean and staff were very nice! Hotel is right off the interstate for very easy access to everything!
Great staff , good was excellent would for sure stay there again ….just need ice machines on the floors