酒店回复: Thank you so much for your perfect 10/10 review of Best Western Plus MidAmerica Hotel & Suites! We are delighted to know you experienced excelente atención from our team during your stay.Providing warm and attentive service is always our priority, and it’s wonderful to hear that it made a difference for your visit. We truly appreciate your feedback and look forward to welcoming you back the next time you are in the area.
5.0分
其他
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翻译提供方：Google
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5.0分
家庭亲子
Hotel was clean and staff were very nice! Hotel is right off the interstate for very easy access to everything!
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酒店回复: Thank you for your perfect 10 out of 10 review of Best Western Plus MidAmerica Hotel & Suites. We are so pleased to hear that your stay was great. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back again soon.
5.0分
其他
Great staff , good was excellent would for sure stay there again ….just need ice machines on the floors
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酒店回复: Thank you for your perfect 10 out of 10 review of Best Western Plus MidAmerica Hotel & Suites. We are so pleased to hear that your stay was great. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back again soon.
2.0分
家庭亲子
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The rooms were not clean
We stayed with our sports team and several families had dirty sheets, pillowcases, etc.
Facilities were in bad shape, dripping water into buckets. Just poor condition in general. Nothing closeby this location besides a dominos and a gas station.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the condition you and your group experienced during your stay. Cleanliness and proper maintenance are fundamental expectations, and we regret that these standards were not met for you or other families in your group.Your concerns regarding room cleanliness, linens, and facility conditions have been shared with our housekeeping, maintenance, and management teams for immediate review and corrective action. This feedback is taken very seriously, especially when it involves group travel and families.We also understand your comments regarding the surrounding area and appreciate you noting this as part of your overall experience. While location amenities can vary, the on-property experience should always meet expectations, and we are sorry that it did not in this case.Thank you again for bringing these matters to our attention. Your feedback helps us identify areas that require improvement, and we hope to have the opportunity to provide a much better experience in the future.
5.0分
其他
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The hotel was exceptionally clean and comfortable, with everything I needed for a relaxing visit. The staff was friendly and welcoming, always ready to help with a smile. The location was perfect—just a short drive to Scott Air Force Base, which made it very convenient for my trip. I would definitely stay here again and highly recommend it to anyone visiting the area.
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酒店回复: Thank you for your outstanding 10 out of 10 review of Best Western Plus MidAmerica Hotel & Suites. We are delighted to hear that you found the hotel exceptionally clean and comfortable and that everything you needed was in place for a relaxing visit.It is wonderful to know our team made a positive impression with their friendly and welcoming service, and that our location near Scott Air Force Base was convenient for your trip. Your recommendation truly means a great deal to us.We sincerely appreciate you choosing to stay with us and look forward to welcoming you back again in the future.
4.0分
其他
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The check-in staff was nice. We liked the clean and uncluttered feel of the room. Some suggestions: The desk was too close to the AC, making working there a bit difficult. The breakfast could use more fruits.
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酒店回复: Thank you for taking the time to share your feedback about Best Western Plus MidAmerica Hotel & Suites. We are pleased to hear that you found our check-in staff friendly and appreciated the clean, uncluttered feel of your room.We also appreciate your thoughtful suggestions. Your comments regarding the desk placement near the air conditioning unit and adding more fruit options to breakfast have been shared with our management team for review and consideration. Guest input like yours helps us continue to improve the overall experience.Thank you again for your review, and we hope to welcome you back in the future.
5.0分
其他
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Great place is visiting McKendree University
We stayed here as my daughter was playing volleyball at McKendree University. The hotel is very well situated for visiting the university. Not much in this area, but O'Fallon isn't far and has every restaurant you could ever want. Hotel was clean and continental breakfast was well stocked and maintained.
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酒店回复: Thank you for your fantastic 10 out of 10 review of Best Western Plus MidAmerica Hotel & Suites. We are so glad to hear that our location worked well for your visit to McKendree University and your daughter’s volleyball event.It is wonderful to know you found the hotel clean and the continental breakfast well stocked and maintained. We also appreciate you highlighting the convenience of nearby O’Fallon for dining options. Thank you for choosing to stay with us, and we hope to welcome you back again on a future visit.
我这次入住体验非常糟糕，整个入住期间酒店房间从未打扫过。我不得不多次去前台索要毛巾，并要求清洁人员来清理床单、垃圾、罐子等等。酒店只同意给我安排一晚的额外房间，而且没有提供任何补偿。我对此非常不满意。
环境优美干净，位置优越，电子***游戏很有趣。
出色的关注度
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Hotel was clean and staff were very nice! Hotel is right off the interstate for very easy access to everything!
Great staff , good was excellent would for sure stay there again ….just need ice machines on the floors
The rooms were not clean
We stayed with our sports team and several families had dirty sheets, pillowcases, etc.
Facilities were in bad shape, dripping water into buckets. Just poor condition in general. Nothing closeby this location besides a dominos and a gas station.
The hotel was exceptionally clean and comfortable, with everything I needed for a relaxing visit. The staff was friendly and welcoming, always ready to help with a smile. The location was perfect—just a short drive to Scott Air Force Base, which made it very convenient for my trip. I would definitely stay here again and highly recommend it to anyone visiting the area.
The check-in staff was nice. We liked the clean and uncluttered feel of the room. Some suggestions: The desk was too close to the AC, making working there a bit difficult. The breakfast could use more fruits.
Great place is visiting McKendree University
We stayed here as my daughter was playing volleyball at McKendree University. The hotel is very well situated for visiting the university. Not much in this area, but O'Fallon isn't far and has every restaurant you could ever want. Hotel was clean and continental breakfast was well stocked and maintained.