酒店回复: Thank you so much for taking the time to leave us a perfect 10/10 review! We’re delighted to hear you enjoyed your stay with us at Best Western Auburndale. Your kind words mean a lot to our team, and we truly appreciate your recognition.We look forward to welcoming you back again soon for another great stay!Warm regards,Chris Kenney
4.0分
其他
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It was good. Everything met basic expectstion and needs. To me, excellent requires somethimg iver the top.
There was also a slight issue checking in as they seemed to have givin my room to someone else. It took them and extra 15 minutes but they fixed the issue luckily.
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酒店回复: Thank you for the feedback, I am happy to read we were able to sort this out and you enjoyed the rest of your stay.
5.0分
其他
Everything was excellent. The only issue I had was I was not told about the enormous hold on my card. It limited my finances
酒店回复: Thank you for the great rating and feedback!!
5.0分
其他
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Clean room albeit a funky smell from the new construction. Friendly front desk staff. Room nice and cold! Shower pressure awesome. The remodel will be fantastic once it’s finished!
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酒店回复: Thank you for your positive feedback, and we look forward to seeing you again on you next staty with us!
5.0分
家庭亲子
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Newly remodeled and very clean, Chris the night porter is great and friendly. The breakfast was extremely good, fresh and plentiful. Overall a great stay as expected with best western
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酒店回复: Thank you so much for staying with us and we look forward to seeing you on your next stay!
1.0分
商务出差
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Hotel had no running water daily for a few hours due to construction. Extremely noisy due to construction throughout the night.
Toilet kept on getting clogged and water pressure was very low throughout my stay.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Our hotel is currently undergoing renovations to improve our facilities and enhance the overall guest experience. Unfortunately, this has resulted in temporary disruptions, including intermittent water outages, noise disturbances, and plumbing issues.We understand how frustrating these issues must have been and deeply regret that they impacted your visit. Please know that we are working diligently to complete the renovations as quickly and smoothly as possible, and we are taking steps to minimize the impact on our guests.Your comments are very important to us, and we will use them to ensure better communication and service during this transition period. We hope to have the opportunity to welcome you back in the future to experience the improvements firsthand.
3.0分
其他
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Meh
The check-in was awesome. Very energetic individual that late at night. Got into the room and the heater was on. It’s Florida in the middle of August. Four hours later was finally comfortable. Breakfast was terrible no pancake mix. The orange juice had to be orange dyed water.
酒店回复: Thank you for your response. we will look into your concerns.
房间很漂亮，服务也很好，早餐非常精致。
非常好、干净、优秀的员工。 他们总是面带微笑，受到非常友好的对待。 丰盛的早餐。
伟大的
It was good. Everything met basic expectstion and needs. To me, excellent requires somethimg iver the top.
There was also a slight issue checking in as they seemed to have givin my room to someone else. It took them and extra 15 minutes but they fixed the issue luckily.
Everything was excellent. The only issue I had was I was not told about the enormous hold on my card. It limited my finances
Clean room albeit a funky smell from the new construction. Friendly front desk staff. Room nice and cold! Shower pressure awesome. The remodel will be fantastic once it’s finished!
Newly remodeled and very clean, Chris the night porter is great and friendly. The breakfast was extremely good, fresh and plentiful. Overall a great stay as expected with best western
Hotel had no running water daily for a few hours due to construction. Extremely noisy due to construction throughout the night.
Toilet kept on getting clogged and water pressure was very low throughout my stay.
Meh
The check-in was awesome. Very energetic individual that late at night. Got into the room and the heater was on. It’s Florida in the middle of August. Four hours later was finally comfortable. Breakfast was terrible no pancake mix. The orange juice had to be orange dyed water.
什么都没发生，司机把我扔在了公交车站。