Very nice to have a breakfast with warm eggs and sausage, not cold like the Birmingham BW. This property although older, is maintained nicely and clean. The bathroom area is tiny but that is no doubt due to the age of construction and an updated and enlarged bathtub. I would stay here again when visiting the area. There are plenty of good local restaurants nearby.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback! We’re delighted to hear that you enjoyed our warm breakfast and found our property clean and well-maintained despite its classic design.We understand that some bathrooms may feel compact due to the age of the building, and we appreciate your understanding. It’s wonderful to know you’d stay with us again and that you enjoyed the convenient location near local restaurants.We look forward to welcoming you back on your next visit to the area.
5.0分
其他
Everything was fine, except there was no smoke detector in my room. It was missing from the ceiling, FYI.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re glad to hear that you found everything else in your room to be in good order. However, we take your note about the missing smoke detector very seriously. The safety and well-being of our guests is our top priority, and we sincerely apologize for this oversight.We have already addressed this matter with our maintenance team to ensure that the smoke detector is immediately replaced and that all guest rooms are double-checked to confirm their safety equipment is present and functioning properly.We truly appreciate you bringing this to our attention, as it allows us to maintain the high standards we set for our property. We hope to have the opportunity to welcome you back and provide you with an even better experience on your next visit.
2.0分
家庭亲子
The room didn’t smell clean
And there was hair on the bed
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酒店回复: Thank you for sharing your feedback. I’m truly sorry to hear about your experience and that your room did not meet our usual cleanliness standards. This is not the impression we want to leave, and I sincerely apologize for the inconvenience you encountered with the room’s condition.Please know that we take comments like this very seriously. I’ve addressed your concerns with our housekeeping team to ensure this does not happen again. We appreciate you bringing this to our attention, as it helps us improve our service for all our guests. I’d be happy to make it right and hope you’ll give us another chance to provide the comfortable, clean stay you deserve.
1.0分
其他
Misleading
Not what I expected. Rooms have exterior doors. Should be classified as a motel. Advertisement was misleading. Not worth the $180 price point.
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酒店回复: Dear Guest,Thank you for sharing your feedback.We understand how important accurate information is when choosing accommodations, and I truly regret that you felt the description of our property was misleading.Our hotel does feature exterior room entrances, which can be a benefit for some guests looking for easy access and convenience, but I understand that it may not have been what you were expecting. I will be reviewing our online listings to ensure that this is clearly communicated moving forward.We also regret that you did not feel the value aligned with the price point. Our rates are influenced by a variety of factors including location, demand, and seasonal events, but your perspective is important and will be taken into consideration as we strive to improve our guest experience. We would love the opportunity to make this right if your travels brings to Braselton.
5.0分
其他
Meaghan is the best! Super friendly and sweet
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酒店回复: Dear Jennifer,Thank you so much for your kind words! We’re thrilled to hear that Meaghan made such a great impression during your stay. She truly is a wonderful part of our team—always friendly, welcoming, and eager to help our guests feel at home.We’ll be sure to share your compliments with her! We appreciate you choosing the Best Western Braselton Inn and look forward to welcoming you back soon.
3.0分
其他
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Sufficient for a Quick stay
Was in town for family function. The hotel was sufficient. Great customer service; however, the hotel is extremely out dated. The shower curtain was not water proof therefore the enter bathroom floor was wet after one showers. The air conditioning was also out dated and analog. The breakfast was great!
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酒店回复: Hello Ghenen,Thank you for taking the time to share your feedback! We're glad to hear that you received great customer service and enjoyed the breakfast during your stay with us. We also appreciate your comments regarding the shower curtain and air conditioning. We're sorry to hear that those aspects of your room didn’t meet your expectations. Please know that we are actively working on updates to ensure our guests have the best experience possible, and your input helps us improve.We hope you'll consider staying with us again in the future, and we’d love to have the opportunity to provide a more comfortable experience next time.Thank you again for your valuable feedback!
2.0分
商务出差
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Room ok breakfast not ok
Breakfast is a false advertisement want you to order something the day before within a 15 minute window the coffee is awful and cold the creamer collated on top so old the room was 40 degrees when I arrived had to wait I. The truck an hour for it to warm up
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酒店回复: Dear Rick,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
除了所有房间都可直接从街道进入外，这家酒店已经过了鼎盛时期。这是一栋非常古老的建筑，努力维持下去。内部非常陈旧，而且明显发霉。浴室很小。我们身材一般，几乎挤不进浴室上厕所。淋浴水很热，Wi-Fi 还可以，但我们无法使用电视。
总的来说，这是一次愉快的住宿体验。我唯一遇到的问题是床睡起来不太舒服。但工作人员非常友好，我从来没有时间吃早餐，但早上我走过那里时，它看起来真的很好
必须找到并避开交通路线。维护良好，但很难到达。每晚价格稍高，但前往医院和 I-85 很方便。
Very nice to have a breakfast with warm eggs and sausage, not cold like the Birmingham BW. This property although older, is maintained nicely and clean. The bathroom area is tiny but that is no doubt due to the age of construction and an updated and enlarged bathtub. I would stay here again when visiting the area. There are plenty of good local restaurants nearby.
Everything was fine, except there was no smoke detector in my room. It was missing from the ceiling, FYI.
The room didn’t smell clean
And there was hair on the bed
Misleading
Not what I expected. Rooms have exterior doors. Should be classified as a motel. Advertisement was misleading. Not worth the $180 price point.
Meaghan is the best! Super friendly and sweet
Sufficient for a Quick stay
Was in town for family function. The hotel was sufficient. Great customer service; however, the hotel is extremely out dated. The shower curtain was not water proof therefore the enter bathroom floor was wet after one showers. The air conditioning was also out dated and analog. The breakfast was great!
Room ok breakfast not ok
Breakfast is a false advertisement want you to order something the day before within a 15 minute window the coffee is awful and cold the creamer collated on top so old the room was 40 degrees when I arrived had to wait I. The truck an hour for it to warm up