酒店回复: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3.0分
其他
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Parking was easy and convenient, area is kind of tucked away and safe. Room furniture and bathroom fixtures are old and out dated. The cable service for the TV is not HD. I didn't even know that there was still signals that weren't HD.
1.0分
家庭亲子
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Property manager said perfect timing, your room just got done. We go into the room. There is no way this clean. Dust, filth and spider webs. That's not clean. The bathroom sink and counters was nasty. The toilet had brown stuff at the bottom . Which was a mess and i do mean amess and nasty. I went across the street to Walmart. Bought cleaning supplies and cleaned room from head to toe. I have pictures. I will never ever stay here again. I do mean that!!!!!!!!!! Never will i stay here again. I mean that cold heartly. NEVER.
Then for the manager to play in my face and say it is clean. It was discussing. Once again I have pictures.
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酒店回复: Thank you for taking the time to complete the survey about your recent stay at our property. We want to assure you that our head housekeeper conducts thorough inspections of all rooms, including the one you occupied, which was found to be clean after your complaint regarding dusting. You were offered the choice to either switch rooms or receive a discount, and you opted for the discount, which we hope was satisfactory. On behalf of our entire team, I sincerely apologize for not meeting your expectations. Your feedback is invaluable, and we will utilize it to make necessary improvements for a better guest experience in the future. We hope you will consider staying with us again, allowing us the opportunity to provide you with an enhanced experience.
2.0分
家庭亲子
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This was my second stay at this Hotel and I came back because it was convenient, we had a spacioius room, same 4 guests and tbe staff were pleasant. The person who checked me in said he has owned it more than 10 years and there had been no changes, but there were.
He had already decided to put us in a room for 2 people, there were 2 sets of towels and 3 !pillows for each bed. The room was small but we adjusted to that. Their unwillingness to wirk with us because we used ******* to get a great deal was appalling. They didnt care about customer service.
Housekeeping was very nice and persons working the desk at night were civil and helpful. These 2 guys would go out of their way keep from saying hello.
The beds actually slept very well. We were all really tired from travel and some sick, so most of us slept between our events.
I had softened toward my position but when I went to check out the owner just pointed his finger at tbe desk and barked "just leave the keys in the desk." He was nothing short if rude!
I will stay further outor closer to my neice and nephews homes the next time I come, it doesnt matter the cost. Good service and hospitality is what I was paying for and the Owner and his backup could use a good lesdon in both.
Thank you, ******* and The One Card for providing me support and excellent service via Southwest Airliines and Hertz and for your assistance with our stay at the Best Westen.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations, especially after a positive first stay with us.We’re truly sorry for the confusion regarding the room assignment and amenities provided. While we strive to accommodate all guest needs regardless of the booking platform, it’s clear that we fell short in communicating and delivering the level of service you deserved. Your comments about the front desk interactions are especially concerning, and we deeply regret that you were made to feel unwelcome at any point during your stay.Please know that this is not reflective of the standards we aim to uphold. We appreciate your kind words about our housekeeping staff and night team — we will be sure to pass along your compliments to them.We are taking your feedback seriously and will address the issues you've mentioned internally to ensure a better experience for all our guests moving forward.We value your patronage and hope you might consider giving us another opportunity to provide you with the warm, professional hospitality you expected — and deserved.
4.0分
其他
Good location within walking distance to shopping and dining. Clean and safe environment.
5.0分
其他
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My stay was excellent the front desk staff made me feel safe… but was going through a domestic crisis and the staff made sure I was safe safe without being in my personal business.
1.0分
情侣出游
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Tons of shops and restaurants. Old property and had pests all in the room. Spiders webs in the shower, holes and cracks in ceiling, bathroom door handle loose…. Old smell.
I recorded to recorded 2 roaches, a spider, and a lizard all in my room within 3 hours. Staff moved us to another room at 3am.
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酒店回复: Thank you for sharing your experience. We're very sorry to hear that your stay did not meet expectations. Please know that we take these concerns seriously. Our rooms are inspected daily by our housekeeping and maintenance teams, and we have not observed the issues you described during our regular checks.We also work with a professional pest control company that treats all guest rooms and common areas on a monthly schedule to ensure a clean and comfortable environment.Additionally, we are currently undergoing renovations to improve and update our property, including addressing any structural concerns. We’re committed to providing a better experience for all our guests, and we appreciate your feedback as it helps us continue to improve.
5.0分
家庭亲子
Great breakfast included eggs and sausages, biscuits and my child’s favorite a waffle maker!
3.0分
其他
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Not sure I would stay again
Room was never cleaned each day. Just given towels, trash and beds were never serviced in 3 days. Only 1 ice maker on 1st floor even though room said one per floor.
一个安静、方便的度假好去处，适合住上几天。
必须更换床垫和枕头，清洁人员必须避免触摸所有门并让客人睡觉。
Parking was easy and convenient, area is kind of tucked away and safe. Room furniture and bathroom fixtures are old and out dated. The cable service for the TV is not HD. I didn't even know that there was still signals that weren't HD.
Property manager said perfect timing, your room just got done. We go into the room. There is no way this clean. Dust, filth and spider webs. That's not clean. The bathroom sink and counters was nasty. The toilet had brown stuff at the bottom . Which was a mess and i do mean amess and nasty. I went across the street to Walmart. Bought cleaning supplies and cleaned room from head to toe. I have pictures. I will never ever stay here again. I do mean that!!!!!!!!!! Never will i stay here again. I mean that cold heartly. NEVER.
Then for the manager to play in my face and say it is clean. It was discussing. Once again I have pictures.
This was my second stay at this Hotel and I came back because it was convenient, we had a spacioius room, same 4 guests and tbe staff were pleasant. The person who checked me in said he has owned it more than 10 years and there had been no changes, but there were.
He had already decided to put us in a room for 2 people, there were 2 sets of towels and 3 !pillows for each bed. The room was small but we adjusted to that. Their unwillingness to wirk with us because we used ******* to get a great deal was appalling. They didnt care about customer service.
Housekeeping was very nice and persons working the desk at night were civil and helpful. These 2 guys would go out of their way keep from saying hello.
The beds actually slept very well. We were all really tired from travel and some sick, so most of us slept between our events.
I had softened toward my position but when I went to check out the owner just pointed his finger at tbe desk and barked "just leave the keys in the desk." He was nothing short if rude!
I will stay further outor closer to my neice and nephews homes the next time I come, it doesnt matter the cost. Good service and hospitality is what I was paying for and the Owner and his backup could use a good lesdon in both.
Thank you, ******* and The One Card for providing me support and excellent service via Southwest Airliines and Hertz and for your assistance with our stay at the Best Westen.
Good location within walking distance to shopping and dining. Clean and safe environment.
My stay was excellent the front desk staff made me feel safe… but was going through a domestic crisis and the staff made sure I was safe safe without being in my personal business.
Tons of shops and restaurants. Old property and had pests all in the room. Spiders webs in the shower, holes and cracks in ceiling, bathroom door handle loose…. Old smell.
I recorded to recorded 2 roaches, a spider, and a lizard all in my room within 3 hours. Staff moved us to another room at 3am.
Great breakfast included eggs and sausages, biscuits and my child’s favorite a waffle maker!
Not sure I would stay again
Room was never cleaned each day. Just given towels, trash and beds were never serviced in 3 days. Only 1 ice maker on 1st floor even though room said one per floor.