酒店回复: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4.0分
其他
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Accessible unit requested was not available upon arrival, but staff moved things around to get us an accessible room. Clean room with all supplies. Only downfall to the good breakfast, is that it ends too early at 8:30a
3.0分
家庭亲子
Staff was great. Furniture was dated and missing pieces. Always road construction on Pace road when we're there.
2.0分
商务出差
Room was extremely hot and took forever to cool off. Breakfast bar was bare in the morning.
5.0分
商务出差
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Loved my stay. I had previously booked a vrbo and I'm so glad they canceled! I didn't have to worry about finding my own breakfast. There was plenty of variety for me. the bed slept great. There was lots of room to spread out and everything was very clean. I really appreciated the desk and the mini fridge. I wasn't expecting those.
2.0分
其他
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Go somewhere else
Rooms have weird smells, water issues and humid/hot because the air is turned off until you walk in. Had to switch rooms because of the water faucets being broken, and even the one we ended in was broken. We also had family in another room that had to switch also because the AC wasn’t working. Just not worth the stay.
3.0分
其他
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Parking was easy and convenient, area is kind of tucked away and safe. Room furniture and bathroom fixtures are old and out dated. The cable service for the TV is not HD. I didn't even know that there was still signals that weren't HD.
2.0分
其他
Will stay elsewhere next time. AC didnt work in 1st room. Barely in the 2nd. Rooms not cleaned well.
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酒店回复: We sincerely apologize for not meeting your expectations on behalf of our entire team. Your satisfaction is our priority, and we appreciate your feedback, which will guide us in making necessary improvements to enhance the guest experience in the future. If you encounter any issues with the air conditioning or have concerns regarding cleanliness, please inform us immediately, as our rooms undergo daily inspections after each cleaning. We hope you will consider staying with us again, allowing us the opportunity to provide you with a superior experience.
1.0分
家庭亲子
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Property manager said perfect timing, your room just got done. We go into the room. There is no way this clean. Dust, filth and spider webs. That's not clean. The bathroom sink and counters was nasty. The toilet had brown stuff at the bottom . Which was a mess and i do mean amess and nasty. I went across the street to Walmart. Bought cleaning supplies and cleaned room from head to toe. I have pictures. I will never ever stay here again. I do mean that!!!!!!!!!! Never will i stay here again. I mean that cold heartly. NEVER.
Then for the manager to play in my face and say it is clean. It was discussing. Once again I have pictures.
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酒店回复: Thank you for taking the time to complete the survey about your recent stay at our property. We want to assure you that our head housekeeper conducts thorough inspections of all rooms, including the one you occupied, which was found to be clean after your complaint regarding dusting. You were offered the choice to either switch rooms or receive a discount, and you opted for the discount, which we hope was satisfactory. On behalf of our entire team, I sincerely apologize for not meeting your expectations. Your feedback is invaluable, and we will utilize it to make necessary improvements for a better guest experience in the future. We hope you will consider staying with us again, allowing us the opportunity to provide you with an enhanced experience.
一个安静、方便的度假好去处，适合住上几天。
必须更换床垫和枕头，清洁人员必须避免触摸所有门并让客人睡觉。
Accessible unit requested was not available upon arrival, but staff moved things around to get us an accessible room. Clean room with all supplies. Only downfall to the good breakfast, is that it ends too early at 8:30a
Staff was great. Furniture was dated and missing pieces. Always road construction on Pace road when we're there.
Room was extremely hot and took forever to cool off. Breakfast bar was bare in the morning.
Loved my stay. I had previously booked a vrbo and I'm so glad they canceled! I didn't have to worry about finding my own breakfast. There was plenty of variety for me. the bed slept great. There was lots of room to spread out and everything was very clean. I really appreciated the desk and the mini fridge. I wasn't expecting those.
Go somewhere else
Rooms have weird smells, water issues and humid/hot because the air is turned off until you walk in. Had to switch rooms because of the water faucets being broken, and even the one we ended in was broken. We also had family in another room that had to switch also because the AC wasn’t working. Just not worth the stay.
Parking was easy and convenient, area is kind of tucked away and safe. Room furniture and bathroom fixtures are old and out dated. The cable service for the TV is not HD. I didn't even know that there was still signals that weren't HD.
Will stay elsewhere next time. AC didnt work in 1st room. Barely in the 2nd. Rooms not cleaned well.
Property manager said perfect timing, your room just got done. We go into the room. There is no way this clean. Dust, filth and spider webs. That's not clean. The bathroom sink and counters was nasty. The toilet had brown stuff at the bottom . Which was a mess and i do mean amess and nasty. I went across the street to Walmart. Bought cleaning supplies and cleaned room from head to toe. I have pictures. I will never ever stay here again. I do mean that!!!!!!!!!! Never will i stay here again. I mean that cold heartly. NEVER.
Then for the manager to play in my face and say it is clean. It was discussing. Once again I have pictures.