酒店回复: Thank you for sharing your thoughts with us. We're sorry to hear that the breakfast experience did not meet your expectations. We strive to provide a variety of quality options and appreciate your feedback about the coffee and selection.We're glad to hear you found the room comfortable, but we want to ensure every aspect of your stay is enjoyable. Your comments will help us make necessary improvements.We hope you’ll consider giving us another chance in the future!Thank you,Amanda Rich
5.0分
其他
原文
翻译提供方：Google
非常感谢您的关注，我们很快会回来。
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酒店回复: Thank you for your kind words! We're thrilled to hear that you plan to return. It will be our pleasure to welcome you back soon!Safe travels until then!Thank you,Amanda Rich
4.0分
家庭亲子
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We enjoyed our stay but I was a bit surprised we had to pay to park in the hotel parking lot. I've never experienced that. Our room was also missing an ice bucket and the remote for the tv. I was pleased with our view!
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your stay and appreciated the view!We apologize for the surprise regarding the parking fees and for the missing TV remote in your room. Your comments help us identify areas for improvement, and we will work to ensure these issues are addressed.Thank you,Amanda Rich
4.0分
商务出差
It was very nice. Only overnight stay, so we didn’t get to go out to the beach.
Unfortunately, there was not a microwave in the room, no complimentary water.
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酒店回复: Thank you for your feedback! We're glad to hear you had a nice overnight stay. However, we apologize for the inconvenience of not having a microwave in your room.Your comments are valuable to us, and we'll consider them as we strive to enhance our guests' experience. We hope you get the chance to enjoy the beach on your next visit!Thank you,Amanda Rich
4.0分
情侣出游
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Be aware when booking this property that you will be charged $10 a day to park your own car. We have stayed at many Ormond Beach locations on A1A and have never been charged for parking.
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酒店回复: Thank you for your feedback. We appreciate you highlighting the parking fee, and we apologize for any confusion it may have caused. Our goal is to ensure our guests have all the information they need when booking.Your insights will help us improve our communication moving forward. We hope to welcome you back for a more enjoyable stay in the future.Thank you,Amanda Rich
5.0分
其他
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The room was very clean. We had a room with a small outside patio that was railed in wonderful view of the beach. I was a little upset that they had given our room away because we didn’t get there till 6 PM but they tried their best to make it right the staff was super friendly. We’ve stayed here before and we will definitely stay there again. We are having a wedding over there in January, and this will be our recommendation for out-of-town guests who do not wish to stay at the venue.
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酒店回复: Thank you for your detailed feedback! We're thrilled to hear that you enjoyed the cleanliness of your room and the beautiful beach view from your patio. We apologize for the initial room mix-up but are glad our staff was able to assist you. It's wonderful to know that you’re planning to recommend us to your out-of-town guests for your upcoming wedding! We look forward to welcoming you back soon and making your next stay even better.
3.0分
商务出差
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Hotel charged $10.00 per night to park! No light at all on the 5th floor had to use the phone flashlight to see the room number, no room service. Very disappointed especially about the parking fee!!
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We understand that the parking charge was unexpected, and we want to assure you that parking fees are common at many Florida Hilton properties, especially in prime coastal locations like ours. That said, we appreciate your comments and will take them into consideration as we continue to evaluate our guest experience.We are also sorry to hear about the lighting issues on the 5th floor. This is certainly not the standard we aim to maintain, and we have notified our maintenance team to ensure this is addressed promptly.We appreciate your understanding and hope you'll consider giving us another chance in the future. Safe travels, and we hope to see you again soon.
2.0分
情侣出游
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Pool closed, walls so thin you could hear the neighbors TV all night, uncomfortable bed with a burnt comforter, not buffet breakfast as advertised - mediocre continental breakfast at best. Low quality for Hilton. Very disappointed.
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酒店回复: Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay fell short of expectations. This is not the level of comfort and quality we strive to provide at Spark by Hilton.We apologize for the inconvenience caused by the pool closure and for the noise disturbances you encountered. Your feedback about the bed condition and comforter is very concerning, and we have shared this with our housekeeping and maintenance teams to ensure it is addressed immediately.Regarding breakfast, Spark offers a complimentary simple breakfast focusing on fresh, portable options, and we regret if this did not align with what you were expecting. We will certainly review the clarity of our breakfast descriptions to avoid future misunderstandings.We appreciate you bringing these matters to our attention and will use your feedback to improve. We hope you’ll consider giving us another opportunity to provide you with a better experience.
酒店很棒，也很干净。员工超级友好！！满分好评！唯一的缺点是我们为了海景房多付了钱，但我们的房间在侧面，从阳台只能看到一小部分海景，根本不是正对海。泳池水冰凉，但我想这个季节也情有可原。
总的来说，我还是会再来住，但下次不会再为海景房加钱了。
非常令人失望的住宿体验——清洁度差、缺少床上用品、员工不专业
我们这次入住这家酒店的经历极其令人失望，我不会推荐给其他人。
房间乍一看似乎有些新旧，但很快就发现清洁工作做得非常糟糕。一进房间，浴室和卧室里到处都是长长的黑头发——马桶上、浴缸里，甚至连床单上都粘着头发。我们一开始清理了一下，以为问题不大，就离开了。真后悔当时没在上厕所前拍张照片，当时马桶座圈上全是头发，但我还是赶紧擦掉了就用了。
我们特意预订了这间房，因为它广告上说可以住六个人，有三张床。两张床确实按预期摆放好了，但晚上我们把沙发床拉出来给孩子们睡时，却发现里面根本没有床上用品。我们去前台询问，被告知他们没有床上用品可以提供。这令人震惊，因为为所有宣传的住宿提供床上用品应该是标准配置。我们只拿到了三张散落的床单，而且工作人员态度冷漠，敷衍了事。
之后，我们要求增加毛巾，因为房间里只有三条毛巾，却要供六位客人使用。前台询问我们有多少条毛巾，然后粗鲁地告诉我们，用完泳池后“应该去要沙滩巾”。办理入住时，酒店没有提供任何相关信息，也没有任何书面通知解释这项规定。办理入住时，我们没有拿到任何文件、酒店信息或任何指导。无论如何，询问客人毛巾的使用情况——尤其是在有六位登记入住客人的情况下——是完全没有必要且不专业的。
晚餐回来后，我们越来越觉得房间脏乱不堪，决定不再入住。我们联系了希尔顿酒店集团，他们让我们联系Trip.com（我们是通过Trip.com预订的）。Trip.com直接联系了酒店，但同样遭到了前台工作人员的粗鲁对待。我们被告知第二天会联系经理，但两天过去了，经理仍未回复，而且酒店拒绝退款。
我们晚上8点左右退房，总共在房间里待了大约30分钟，主要是放下行李就去吃饭了。尽管房间不干净、缺少床上用品，而且服务态度也不专业，酒店仍然拒绝退款。
一家宣传可容纳六位客人的酒店，理应提供干净的房间、合适的床上用品、基本的待客之道和周到的服务。这家酒店在所有这些方面都令人失望。
预订这家酒店前请务必慎重考虑。我们对这次入住深感后悔。
早餐糟透了：咖啡又冷又淡，像水一样，而且选择少得可怜。没有面包，只有一些硬邦邦的甜甜圈。我们根本没法吃早餐！
房间：房间还可以，床很舒服。
非常感谢您的关注，我们很快会回来。
We enjoyed our stay but I was a bit surprised we had to pay to park in the hotel parking lot. I've never experienced that. Our room was also missing an ice bucket and the remote for the tv. I was pleased with our view!
It was very nice. Only overnight stay, so we didn’t get to go out to the beach.
Unfortunately, there was not a microwave in the room, no complimentary water.
Be aware when booking this property that you will be charged $10 a day to park your own car. We have stayed at many Ormond Beach locations on A1A and have never been charged for parking.
The room was very clean. We had a room with a small outside patio that was railed in wonderful view of the beach. I was a little upset that they had given our room away because we didn’t get there till 6 PM but they tried their best to make it right the staff was super friendly. We’ve stayed here before and we will definitely stay there again. We are having a wedding over there in January, and this will be our recommendation for out-of-town guests who do not wish to stay at the venue.
Hotel charged $10.00 per night to park! No light at all on the 5th floor had to use the phone flashlight to see the room number, no room service. Very disappointed especially about the parking fee!!
Pool closed, walls so thin you could hear the neighbors TV all night, uncomfortable bed with a burnt comforter, not buffet breakfast as advertised - mediocre continental breakfast at best. Low quality for Hilton. Very disappointed.