酒店回复: Dear Guest,Thank you for your feedback. We're delighted to hear you enjoyed the quiet and clean environment. It's great that you found our breakfast delicious. Your positive comments motivate us to maintain high standards. We look forward to hosting you again in the future.Sincerely, Hotel Manager
4.0分
其他
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Communication between the front desk and room preparatiin staff resulted in a 15-minute delay, before our room was ready for occupation. But it was worth the wait. Clean, comfortable, quiet -- just what weary travelers need!
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酒店回复: Dear Douglas,Thank you for your feedback. We are glad to hear that despite the short wait, you found your room clean, comfortable, and quiet. It is wonderful to know that our efforts provided the rest and relaxation you needed. Your comments about communication will be reviewed with our team to improve the check-in process. We hope to offer a better experience on your next visit.Sincerely, Steve Guest Relation Agent
1.0分
其他
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This was the dirtiest hotel room I've ever been in. The hotel smelled dirty, the room smelled of stale cigarettes, the carpet was filthy and stained, the bathroom floor was also dirty. I wanted to leave the minute I walked in, but unfortunately I couldn't find another room in another nearby hotel considering it was parents weekend at SUNY Oneonta and everything was booked solid in the surrounding area. I know this isn't a five star hotel, but the room should have some level of cleanliness. This place is disgusting. Spend the extra money and stay somewhere where they have cleanliness standards.
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酒店回复: Dear Debra,We regret to hear about the condition of your room and the overall cleanliness concerns you described. This is not the standard we want to deliver, and your comments will be reviewed with our housekeeping and management teams to ensure stronger attention to cleanliness and a more comfortable experience for future guests. Hope you will visit again.Sincerely, Steve Guest Relation Agent
4.0分
其他
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Ok but need better amenities
Room was clean. Bed was comfortable. I was a bit surprised that the shower had no hand rails or no non-skid surface in the tub. I wasn’t crazy with the fact there was no table side lamps or power sources bedside to recharge devices. The only usb port I found was on the desk of the room. No clock either. The lighting source by the bed were these bright lights above the bed with no way to dim. A little more thought into lighting and power sources is necessary. We only stayed one night so it wasn’t too inconvenient but if I was staying for longer than 3 days I might reconsider this hotel. And good luck figuring out the TV guide and tuning to the desired channel.
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酒店回复: Dear Albert,Thank you for your stay. We are glad you found the room clean and the bed comfortable. Your comments regarding bathroom safety features, lighting, power sources, and television setup are very helpful and will be reviewed for improvement. We hope to offer a better experience on your next visit.Sincerely, Steve Guest Relation Agent
4.0分
家庭亲子
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We were disappointed that the elevator was out of service, we were on the second floor and have issues with our legs. We were impressed that the staff rose to the occasion when they found we have left important medication behind and contacted us to find a way to mail it to our home. This was much appreciated.
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酒店回复: Dear Heather,Thank you for sharing your thoughtful feedback. We appreciate your understanding regarding the elevator and are glad our team was able to assist in returning your medication promptly. It is wonderful to know their efforts left a positive impression. We value your kind words and look forward to welcoming you again for a more seamless stay.Sincerely, Steve Guest Relation Agent
3.0分
家庭亲子
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Never saw housekeeping. Television in our 1st room was unplugged. When they plugged it in there was a burning smell. The stations were not synched . Breakfast was good
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酒店回复: Dear Guest,Thank you for sharing your experience. It is encouraging to hear that breakfast met expectations and added a positive note to your stay. Your observations about the television setup and room service visibility are important and will be reviewed with the team to ensure our standards are consistently upheld. Guest comfort and safety remain a top priority, and feedback like yours helps us refine the details that matter most. We appreciate your thoughtful comments.Sincerely, Steve Guest Relation Agent
5.0分
其他
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Property was good, but the pool is located adjacent to the lobby which is kinda weird. Additionally the pool was cloudy, so we were not going in it. That said the room was super clean and the topper was the breakfast! It was a borderline breakfast buffet and it was pretty good. Cudos to whoever runs the breakfast!
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酒店回复: Dear Victor,Thank you for your review. We're glad to hear you enjoyed the cleanliness of the room and the breakfast buffet. We appreciate your feedback about the pool's location and the cloudiness, and we'll look into it for future improvements. We'll be sure to pass along your compliments to the breakfast team! We look forward to welcoming you back soon.Sincerely, Steve Guest Relation Agent
5.0分
其他
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Wonderful stay
The ladies who run the breakfast room each morning were excellent. Friendly and were happy to assist with any breakfast related issues. Would recommend and stay there again.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re glad our breakfast team made such a positive impression, and we look forward to welcoming you back again.Sincerely, Steve Guest Relation Agent Best Western Cooperstown Inn & Suites
这是离梦想公园最近的酒店了，棒极了。我特别喜欢副楼300号区的房间——房间超大，而且在炎热的七月，空调冷气十足。离12岁以下棒球锦标赛场地只有2分钟路程，离市中心购物区也只有大概三英里。酒店员工都非常乐于助人且友好。强烈推荐，下次还会再来。
饭店的服务态度很好，有问必答，位置方便，旁边有超市麦当劳及加油站，抵达的晚也不怕！早餐中规中举，应有尽有补充快。总体而言还是满意！唯有一点，洗漱用品不齐，经过反应后立即补送。
这里安静又干净。早餐也很美味。
Communication between the front desk and room preparatiin staff resulted in a 15-minute delay, before our room was ready for occupation. But it was worth the wait. Clean, comfortable, quiet -- just what weary travelers need!
This was the dirtiest hotel room I've ever been in. The hotel smelled dirty, the room smelled of stale cigarettes, the carpet was filthy and stained, the bathroom floor was also dirty. I wanted to leave the minute I walked in, but unfortunately I couldn't find another room in another nearby hotel considering it was parents weekend at SUNY Oneonta and everything was booked solid in the surrounding area. I know this isn't a five star hotel, but the room should have some level of cleanliness. This place is disgusting. Spend the extra money and stay somewhere where they have cleanliness standards.
Ok but need better amenities
Room was clean. Bed was comfortable. I was a bit surprised that the shower had no hand rails or no non-skid surface in the tub. I wasn’t crazy with the fact there was no table side lamps or power sources bedside to recharge devices. The only usb port I found was on the desk of the room. No clock either. The lighting source by the bed were these bright lights above the bed with no way to dim. A little more thought into lighting and power sources is necessary. We only stayed one night so it wasn’t too inconvenient but if I was staying for longer than 3 days I might reconsider this hotel. And good luck figuring out the TV guide and tuning to the desired channel.
We were disappointed that the elevator was out of service, we were on the second floor and have issues with our legs. We were impressed that the staff rose to the occasion when they found we have left important medication behind and contacted us to find a way to mail it to our home. This was much appreciated.
Never saw housekeeping. Television in our 1st room was unplugged. When they plugged it in there was a burning smell. The stations were not synched . Breakfast was good
Property was good, but the pool is located adjacent to the lobby which is kinda weird. Additionally the pool was cloudy, so we were not going in it. That said the room was super clean and the topper was the breakfast! It was a borderline breakfast buffet and it was pretty good. Cudos to whoever runs the breakfast!
Wonderful stay
The ladies who run the breakfast room each morning were excellent. Friendly and were happy to assist with any breakfast related issues. Would recommend and stay there again.