酒店回复: Dear Tania,Thank you for sharing such thoughtful feedback. We are glad to hear you enjoyed the attentive and bilingual service, the high level of cleanliness, and a delicious breakfast. It is especially rewarding to know that everything felt easy and comfortable during your stay. Your recommendation means a lot, and we look forward to welcoming you again in the future.Sincerely, Hotel Manager
The staff was nice but the facilities are outdated. The fridge didn’t work. The a/c had to be set on 64 to cool the room. The beds are like sleeping on the floor. I checked out early and went home.
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酒店回复: Dear Jeannette,Thank you for sharing your candid feedback. It is good to know that our staff made a positive impression during your stay. Your comments about the facilities, including the fridge, air conditioning, and bed comfort, are valuable as we continually assess ways to enhance guest experiences. We appreciate your input as it helps guide improvements, and we hope to have the opportunity to provide a better stay in the future.Sincerely, Hotel Manager
3.0分
其他
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We stayed one night on our drive from Orlando to Ontario. The property appeared clean, but our room had a musty smell. The free breakfast had a few offerings, the e
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酒店回复: Dear Christopher,Thank you for sharing your experience. We are glad the property appeared clean and that you were able to enjoy the convenience of breakfast during your travels. Your note about the musty smell in the room is important, as it highlights an area where more attention is needed to ensure a fresher environment. Feedback like yours helps guide us in making improvements, and we appreciate you taking the time to share your perspective during your journey.Sincerely, Hotel Manager
4.0分
其他
A/c was cold and nice. Very clean room, staff friendly and decent breakfast with a variety. My husband is 6 ft, toilet sit low.
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酒店回复: Dear Kimwuana,Thank you for sharing your review. We are glad to know you enjoyed the cold air conditioning, clean room, friendly staff, and the variety offered at breakfast. Your note about the toilet height is also helpful, as details like this matter for guest comfort. We appreciate your thoughtful feedback and look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager
3.0分
家庭亲子
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The staff was very courteous and I would give them a 5 star. Unfortunately the hotel is not the nicest or cleanest. You have to pay for parking each night even if the parking lot is full. They have overflow parking outside the hotel proper and the homeless use it to sleep in. A very unfortunate situation and sad. Maybe better lights or having a security guard might help this location feel safer.
The chair in our room had so many stains we were afraid to put our bags on it.
I asked about a refund for the one night I parked in overflow next to the homeless situation but was not refunded the $10.
The beach access across the street is nice. Remember there are No life guards, water, restrooms or showers.
Also we had a second floor room and with no elevator we barely got our suitcase up they stairs. We packed heavy not knowing we wouldn't have elevator access.
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酒店回复: Dear Brandi,Thank you for sharing your detailed feedback. We appreciate your recognition of our courteous staff and the positive aspects of our location near the beach. Your concerns about cleanliness, parking arrangements, and safety have been noted and are important for us to address as we strive to improve. We regret any inconvenience caused by the lack of elevator access and other amenities mentioned. Your insights help guide our ongoing efforts to enhance the overall guest experience.Sincerely, Hotel Manager
5.0分
其他
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Great pool and close to the beach
Very clean and close to the beach and restaurants. It does not have an elevator so if you have a lot of luggage or disabled ask fpr a room on the first floor. Nice pool is a bonus!
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酒店回复: Dear Jennifer,Thank you for sharing such positive feedback along with a perfect rating. We are delighted to know that you enjoyed the cleanliness of the property, the convenient location near the beach and restaurants, and the bonus of a nice pool. Your thoughtful note about accessibility and first-floor rooms is very helpful for future guests. We truly appreciate your recommendation and look forward to welcoming you again for another relaxing and enjoyable stay by the beach.Sincerely, Hotel Manager
3.0分
其他
My only problem with my stay is the very strong odor of bleach on the room was overwhelming.
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酒店回复: Dear Marla,Thank you for your feedback. We are glad to know that most aspects of your stay went well. Your comment regarding the strong bleach odor has been noted, as we want guests to feel comfortable and at ease in their rooms. This will be reviewed with our team to ensure a more balanced approach. We appreciate your input and look forward to providing you with an even more comfortable experience on your next visit.Sincerely, Hotel Manager
4.0分
其他
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The only negative thing I can say is the breakfast was not good at all. The cereal containers stayed empty along with the milk. There was no one tending to the breakfast area. Also the parking is not the best and you will be charged $10 a night per vehicle.
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酒店回复: Dear Sean,Thank you for taking the time to share your experience. We are glad to know you enjoyed your stay overall and appreciate your feedback regarding breakfast and parking. Your comments help us identify where we can enhance the guest experience, particularly in ensuring breakfast items remain stocked and attended to. We also understand parking convenience is important and value your input on this matter. Your observations are important to us, and we look forward to making your next visit even better.Sincerely, Hotel Manager
我们的酒店房间非常干净宽敞。我们提前到达，酒店毫不犹豫地就让我们入住了。床很舒服（稍微硬了一点，但还可以接受）。房间一尘不染，可能是最近重新装修过的。早餐种类丰富，有鸡蛋、香肠、华夫饼机、酸奶、麦片、面包、百吉饼、松饼和新鲜水果，还有不错的咖啡。所有工作人员都非常友好。我们没有使用游泳池或水疗中心，但看起来很干净。酒店位置优越，步行即可轻松到达海滩和众多餐厅。
服务和清洁度都非常好，工作人员非常细心且会说双语，一切对我来说都很方便，早餐也很美味，我真的很喜欢并推荐它，谢谢。
对于我和我的家人来说，一切都进行得很顺利，如果我们能早点到达并充分利用那一天，因为其他一切都很棒，恭喜，我们一定会再去👍
The staff was nice but the facilities are outdated. The fridge didn’t work. The a/c had to be set on 64 to cool the room. The beds are like sleeping on the floor. I checked out early and went home.
We stayed one night on our drive from Orlando to Ontario. The property appeared clean, but our room had a musty smell. The free breakfast had a few offerings, the e
A/c was cold and nice. Very clean room, staff friendly and decent breakfast with a variety. My husband is 6 ft, toilet sit low.
The staff was very courteous and I would give them a 5 star. Unfortunately the hotel is not the nicest or cleanest. You have to pay for parking each night even if the parking lot is full. They have overflow parking outside the hotel proper and the homeless use it to sleep in. A very unfortunate situation and sad. Maybe better lights or having a security guard might help this location feel safer.
The chair in our room had so many stains we were afraid to put our bags on it.
I asked about a refund for the one night I parked in overflow next to the homeless situation but was not refunded the $10.
The beach access across the street is nice. Remember there are No life guards, water, restrooms or showers.
Also we had a second floor room and with no elevator we barely got our suitcase up they stairs. We packed heavy not knowing we wouldn't have elevator access.
Great pool and close to the beach
Very clean and close to the beach and restaurants. It does not have an elevator so if you have a lot of luggage or disabled ask fpr a room on the first floor. Nice pool is a bonus!
My only problem with my stay is the very strong odor of bleach on the room was overwhelming.
The only negative thing I can say is the breakfast was not good at all. The cereal containers stayed empty along with the milk. There was no one tending to the breakfast area. Also the parking is not the best and you will be charged $10 a night per vehicle.