酒店回复: Keith,Thank you for taking the time to share your feedback. We understand that the exterior entrance layout of our property may not be ideal for every guest, and we truly appreciate you sharing your perspective.That said, we're very grateful for your kind words about our staff. It’s always encouraging to hear that our team made a positive impression, as we work hard to provide warm, helpful service to every guest.We hope to have the opportunity to welcome you back again in the future, and we’ll do our best to make your stay as comfortable as possible.Warm regards,Robyn
酒店回复: Tyra,Thank you so much for your amazing review! We’re so glad to hear that you enjoyed your birthday getaway with us and had a great time antiquing in the area. It means a lot that you noticed the ongoing improvements around the property and took the time to highlight our clean rooms and friendly staff.We do apologize for the musty smell upon arrival — and appreciate your flexibility in making the space more comfortable for yourself. We’re always working to ensure our rooms are fresh and welcoming from the moment guests walk in.Next time, we hope you’ll get to enjoy both the pool and our complimentary breakfast — and we’d love the opportunity to help make your next stay even better.Thank you again for choosing Best Western University Inn. We look forward to welcoming you back!
酒店回复: Stanley,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
酒店回复: Thank you for taking the time to share your feedback. While we're glad to hear you found our team to be friendly, we sincerely apologize for the issues you experienced during your stay.Cleanliness and comfort are top priorities for us, and we're very sorry to hear about the condition of the carpet, the humidity in the room, and the maintenance issue with the door lock. These concerns have been shared with both our housekeeping and maintenance teams so that immediate attention can be given to prevent future guest discomfort.Your feedback is incredibly valuable, and we appreciate you bringing these matters to our attention. We hope you’ll consider giving us another opportunity in the future to provide a much-improved experience.
3.0分
家庭亲子
原文
翻译提供方：Google
大楼本身状况不太好。但位置很方便。工作人员服务态度很好。他们都非常友好，乐于助人。
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酒店回复: Valerie,Thank you for sharing your feedback. We're so glad to hear you found our location convenient and that our staff made a positive impression—we’ll be sure to pass along your kind words to them. We also appreciate your comments about the building’s condition. While we’re happy you enjoyed other aspects of your stay, we take your observations seriously and are actively working on improvements. Your input helps us grow, and we hope to welcome you back in the future.
3.0分
其他
原文
翻译提供方：Google
房间和泳池都很破旧
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酒店回复: Thank you for your feedback. We’re sorry to hear you found the room and pool worn. We’re working on updates and appreciate your input to help us improve.
5.0分
其他
原文
翻译提供方：Google
一切都很愉快
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酒店回复: Tiffany,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your experience. If there’s anything specific we can improve or if you have further comments, please feel free to reach out. We hope to see you again!Sincerely, Hotel Manager
5.0分
家庭亲子
It was a good experience. The room was clean, the staff was nice. Though we faced the street, the room was very quiet. Overall, it was a good experience.
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酒店回复: Thank you so much for your kind review! We’re delighted to hear that you had a good experience and enjoyed a clean, quiet room with friendly service. It’s always wonderful to know our guests had a comfortable stay. We appreciate you choosing us and look forward to welcoming you back again soon!
果然不出我所料
夜班服务员很棒！！她非常热情友好，乐于助人。床上的毯子皱巴巴的，像是在药丸里或篮子里放了好几天。房间总体来说很干净。我刚进房间的时候注意到地板上有些脏东西。床硬得像石头！酒店外部保养得很好。房间确实需要翻新一下。我住在房间的后侧，所以去卫生间很不方便。早餐还可以。典型的酒店早餐。
工作人员很友好。房间里有几只苍蝇，而且味道很臭。工作人员很友好，给了我们另一间房间，但我们一家人不满意。我们去了街对面的AVID酒店。我通过Expidea预订后因为取消预订损失了一点钱。希望Expidea以后能给我补个房间。*愿上帝保佑！
酒店很干净，每天都在维修。本来应该去泳池玩的，结果没去。工作人员很友好。房间很干净，但抵达时空调没有开。结果房间里有股霉味。不过这倒不成问题，因为我带了电源插头和房间清新剂。没吃早餐，本来应该吃的。我更喜欢睡懒觉。酒店附近有餐厅和购物中心。总而言之，我住得很愉快！我还会再来！完美的生日度假胜地，可以去附近逛逛古董店！
员工和设施都很好。我们住的房间（136号）状况不佳。浴室也不好。浴缸周围有霉菌。墙壁和天花板因多次修补而出现不同的油漆痕迹，污渍斑驳。洗手池区域也差不多。以我付的价钱，我不会再住这里了。
需要更新
人很好，但洗澡时走在地毯上，脚底被地毯弄得脏兮兮的。空调很凉爽，但没能去除湿气。早上衣服都湿了，睡不着。墙上的备用门锁被拔掉了，只剩下一个螺丝。
大楼本身状况不太好。但位置很方便。工作人员服务态度很好。他们都非常友好，乐于助人。
房间和泳池都很破旧
一切都很愉快
好的
It was a good experience. The room was clean, the staff was nice. Though we faced the street, the room was very quiet. Overall, it was a good experience.