酒店回复: Dear guests, Thank you for sharing with us your comments regarding the hotel and the restaurant. I am very sorry to read that you were disapointed from the service. We are doing everything in our power to make our guest satisfied and content from their stay at the Vitalis and we are very sorry to learn that it wasnt like this, this time. I hope to have another oppurtunity to host you again according to the high level standards that we believe that the Vitalis guests should have. Looking forward for your next visit. Best regards, Liat Cohen Vitalis hotel Manager
5.0分
情侣出游
展开
Having not visited Eilat in over 17 years, we were looking for a place to unwind and rejuvenate a bit and the Herod's Vitalis delivered in a big way. Staff was far above average in every department encountered - reception, housekeeping, dining rooms, lounges, spa, security/parking. They were responsive, engaging, proactive, HOSPITABLE (which these days is NOT a given). They clearly take pride in their work and the experience they aim to provide to their guests. The hotel is physically a bit tired in some public areas, but the room we had was terrific (Rain suite I believe it's called). A throwback to vintage hotel - shoehorns, laundry bags, and sewing kits - along with all the modern additions (high quality in-room cappucino/tea, smart TV, good WIFI (posting from the room now). Jacuzzi in the spa was a dream. Saunas (wet and dry) actually worked the way they are meant to. Fantastic massage therapists too.
展开
酒店回复: אורחים יקרים, תודה על חוות דעת נשמח לראותכם שוב בברכה שירלי מנהלת המלון
4.0分
其他
展开
Definitely recommended
Probably the best 5 stars hotel in Eilat we stayed at. Spacy rooms with balcony and jacuzzi, clean, quiet (no kids allowed). Good Spa facilities, tasty breakfast, but in my view, still too expensive for winter season.
5.0分
情侣出游
展开
Excellant experience and service. Rooms are comfortable and clean. Great view to the see. Hospitality was caring and personal. We had a great weekend. Breakfast was tastey and with great varieties of dishes although it was Saturday. Proximity to the see is great.
展开
酒店回复: Dear guests, Thank you so much for taking the time to thank us. We are so happy to know that you have very much enjoyed your vacation with us. Looking forward seeing you again. Best regards, Liat Cohen Vitalis Hotel Manager
5.0分
其他
展开
The stay was amazing. Besides all the beauty and fun of the area and the hotel itself, the staff was great. Concierge Vladimir was OUTSTANDING. He knew what we needed and wanted before we did and went out of his way to help and make sure our stay is great. Esther at the check-in desk was also great and went out of her way to help. Overall, the service was wonderful and we had a great time. Thank you all! Certainly planning to comeback again soon!
展开
酒店回复: Dear guests, Thank you so much! We enjoyed hosting you and we will be more than happy to host you soon again. Best regards, Liat Cohen Vitalis Hotel Manager
4.0分
情侣出游
展开
First visit there, the hotel is good but some facilities closed without properly notifying you during reservation - the pool, the lounge. Not possible for example to sit in the lobby and order coffee. They called 2 days before arrival to notify but this is too late and not transparent. Especially given the premium price. However spa facilities are open and great, I enjoyed and will return.
太差了
我们每年夏天都会去埃拉特度假，我们住遍了埃拉特所有的酒店，这家酒店绝对是我们住过的最好的！服务非常棒，所有员工，包括清洁工、服务员、保安和经理，都尽心尽力。水疗中心非常棒，泳池也很棒。这家酒店是精品酒店，在我看来，可以接待大约30对情侣，这更加令人愉快和有趣，而且人潮也不会太拥挤。最精彩的是这里的食物，我这辈子从未住过一家餐厅菜品水平如此高的酒店！感谢哈罗德百货全体团队，让我们度过了一段美好的体验，虽然结束得太快了☹️
多年没来这里了，我对员工的态度感到失望。他们从来没笑过，也不太热情。我和我的伴侣都做了一次经典按摩，他们用的油/黄油是冷的。不像我以前在水疗中心那样预热。后来他们告诉我，如果我期待的是这种按摩，我应该多付点钱换个按摩，如果油太冷，我们应该告诉按摩师把油加热。他们没有道歉，也没有提供服务，只是暗示这是我们的问题。非常令人失望，尤其是对于这种水准的酒店来说。
行政房没有阳台没有客厅房间很小看照片是给我侄女20岁生日的我想给她一个惊喜这是一个失败这家酒店很可耻现在已经快半夜了还没有对应订单的房间
顶级入住人员，超级顶级“弗拉基米尔”礼宾部。微笑和称职的清洁人员。但是可怕的餐厅工作人员！！！！！！不知道你好，微笑，政治的基本规则，比如拿着门！！！！遗憾的是酒店没有兑换服务！！！！！！！这是我们第二次入住 Vitalis，这将是我们的最后一次！！！！！！！损害！！！！！！
Having not visited Eilat in over 17 years, we were looking for a place to unwind and rejuvenate a bit and the Herod's Vitalis delivered in a big way. Staff was far above average in every department encountered - reception, housekeeping, dining rooms, lounges, spa, security/parking. They were responsive, engaging, proactive, HOSPITABLE (which these days is NOT a given). They clearly take pride in their work and the experience they aim to provide to their guests. The hotel is physically a bit tired in some public areas, but the room we had was terrific (Rain suite I believe it's called). A throwback to vintage hotel - shoehorns, laundry bags, and sewing kits - along with all the modern additions (high quality in-room cappucino/tea, smart TV, good WIFI (posting from the room now). Jacuzzi in the spa was a dream. Saunas (wet and dry) actually worked the way they are meant to. Fantastic massage therapists too.
Definitely recommended
Probably the best 5 stars hotel in Eilat we stayed at. Spacy rooms with balcony and jacuzzi, clean, quiet (no kids allowed). Good Spa facilities, tasty breakfast, but in my view, still too expensive for winter season.
Excellant experience and service. Rooms are comfortable and clean. Great view to the see. Hospitality was caring and personal. We had a great weekend. Breakfast was tastey and with great varieties of dishes although it was Saturday. Proximity to the see is great.
The stay was amazing. Besides all the beauty and fun of the area and the hotel itself, the staff was great. Concierge Vladimir was OUTSTANDING. He knew what we needed and wanted before we did and went out of his way to help and make sure our stay is great. Esther at the check-in desk was also great and went out of her way to help. Overall, the service was wonderful and we had a great time. Thank you all! Certainly planning to comeback again soon!
First visit there, the hotel is good but some facilities closed without properly notifying you during reservation - the pool, the lounge. Not possible for example to sit in the lobby and order coffee. They called 2 days before arrival to notify but this is too late and not transparent. Especially given the premium price. However spa facilities are open and great, I enjoyed and will return.