So busy checking in but Elicia and Ausha couldn’t be more efficient and helpful. Great stop before cruise, nice rooms. We will be back.
5.0分
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Very nice room, which was an upgrade kindly offered because we arrived early and our booked room was still being prepared. Staff was very efficient and polite throughout our stay. Hotel was clean and comfortable. Breakfast was included and had plenty of healthy choices and delicious options. We stayed only for one night prior to a cruise. Definitely would recommend.
2.0分
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This hotel really needs an update. It doesn’t appear to be that old but it is very worn. The room was definitely not worth the money. Do not expect to check in before 4 pm. Front desk staff is so-so. The “secure” parking really isn’t secure by any means. We took the shuttle to the port at $20 per person (3). It’s one way and they don’t pick up. We took a taxi back to the hotel $28 plus tip total. The only good thing I can say about this place is location, location, location. Starbucks, Outback, shopping areas are all within walking distance even for older folks.
5.0分
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2nd time staying here for a pre-cruise overnight. Clean, spacious rooms and lots of shopping and restaurants nearby. Close to the port. The young lady at check-in was very professional and recognized my Hilton Elite status and offered me 2 bottles of water. It was busy and I appreciated her doing this during Avery efficient checkin.
3.0分
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Very poorly designed hotel. Breakfast buffet area is impassable when there are more than 5-6 people there. In rooms, toilet area is cruise ship tight with sharp edged vanity at right elbow height and TP roll tight at left elbow height. The hand towel rack was also poorly placed right in front of sink where you’d stand right after coming out of shower (your junk winds up touching it). Finally, weird smell in room turned out to be from a chair that, we are guessing, someone may have soiled themselves on or changed a diaper. Likely will pass on this hotel in future and worry that other Hampton Inns have such design flaws.
5.0分
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We stayed here the night before our flight back home. It was clean and looked newly renovated. Great location if you want to be close to the FLL. The staff was very friendly and accommodating. I would not necessarily stay here for the main part of vacation, but as a stop off, airport hotel or business it's great.
1.0分
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Booked a King bed suite so we could put our kids in the living room and the parents (one being 6’5”) had a king and a door to close when needed. Checked in and was told nothing about this. Wife got to room and started unpacking, I get there and realize it’s a regular room with queen beds. Go back to desk and told we were downgraded because they oversold, and by an arbitrary system with processing of the credit card they decided we were the unlucky ones to lose the room we had reserved and that we would have been informed early had they had our phone number (like it was my fault they didn’t?). As this point it was too late (11pm) for us to try and find another hotel, and we were told at this point we would not get a refund for the current night we were in the room since we already checked in (which again, we were not told anything was wrong at that point). Had an absolutely terrible night since our kids are young and not quite ready to share a room with the parents, (had to work the following day exhausted). Came back to the desk next morning. Had already talked to the Credit Card company who told us this was a great example of breach of contract and a dispute would be easily approved since we were essentially tricked into accepting the downgrade. Had to wait for a manager to show up 30 minutes after the time we were told he would be there, reviewed the issue. Let us out of the rest of our stay so we could leave and find another hotel and refunded the first night. Cool, but that was going to happen whether or not they wanted it to. No attempt from Hilton to make it right outside “1000 pts towards your next hotel booking”. How can this downgrade experience be acceptable?
5.0分
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Stayed here before an early flight on FRIDAY. The room was nice, clean and had nice view of the area. We left too early to tell you about breakfast but the staff was very nice. Plenty of restaurants in the area and very quiet. King size bed was comfy.
4.0分
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I don't have any complaints about the hotel. It is an older property, but it has been upgraded. The breakfast was good, the room clean, and good customer service. The pool area was fine, and common areas were well kept. The fitness center is on the smaller side, but it did the job. The location is close to just about everything. I would stay again and recommend this hotel when staying in the Ft Lauderdale area.
总体感觉还好,就是设施有点陈旧
So busy checking in but Elicia and Ausha couldn’t be more efficient and helpful. Great stop before cruise, nice rooms. We will be back.
Very nice room, which was an upgrade kindly offered because we arrived early and our booked room was still being prepared. Staff was very efficient and polite throughout our stay. Hotel was clean and comfortable. Breakfast was included and had plenty of healthy choices and delicious options. We stayed only for one night prior to a cruise. Definitely would recommend.
This hotel really needs an update. It doesn’t appear to be that old but it is very worn. The room was definitely not worth the money. Do not expect to check in before 4 pm. Front desk staff is so-so. The “secure” parking really isn’t secure by any means. We took the shuttle to the port at $20 per person (3). It’s one way and they don’t pick up. We took a taxi back to the hotel $28 plus tip total. The only good thing I can say about this place is location, location, location. Starbucks, Outback, shopping areas are all within walking distance even for older folks.
2nd time staying here for a pre-cruise overnight. Clean, spacious rooms and lots of shopping and restaurants nearby. Close to the port. The young lady at check-in was very professional and recognized my Hilton Elite status and offered me 2 bottles of water. It was busy and I appreciated her doing this during Avery efficient checkin.
Very poorly designed hotel. Breakfast buffet area is impassable when there are more than 5-6 people there. In rooms, toilet area is cruise ship tight with sharp edged vanity at right elbow height and TP roll tight at left elbow height. The hand towel rack was also poorly placed right in front of sink where you’d stand right after coming out of shower (your junk winds up touching it). Finally, weird smell in room turned out to be from a chair that, we are guessing, someone may have soiled themselves on or changed a diaper. Likely will pass on this hotel in future and worry that other Hampton Inns have such design flaws.
We stayed here the night before our flight back home. It was clean and looked newly renovated. Great location if you want to be close to the FLL. The staff was very friendly and accommodating. I would not necessarily stay here for the main part of vacation, but as a stop off, airport hotel or business it's great.
Booked a King bed suite so we could put our kids in the living room and the parents (one being 6’5”) had a king and a door to close when needed. Checked in and was told nothing about this. Wife got to room and started unpacking, I get there and realize it’s a regular room with queen beds. Go back to desk and told we were downgraded because they oversold, and by an arbitrary system with processing of the credit card they decided we were the unlucky ones to lose the room we had reserved and that we would have been informed early had they had our phone number (like it was my fault they didn’t?). As this point it was too late (11pm) for us to try and find another hotel, and we were told at this point we would not get a refund for the current night we were in the room since we already checked in (which again, we were not told anything was wrong at that point). Had an absolutely terrible night since our kids are young and not quite ready to share a room with the parents, (had to work the following day exhausted). Came back to the desk next morning. Had already talked to the Credit Card company who told us this was a great example of breach of contract and a dispute would be easily approved since we were essentially tricked into accepting the downgrade. Had to wait for a manager to show up 30 minutes after the time we were told he would be there, reviewed the issue. Let us out of the rest of our stay so we could leave and find another hotel and refunded the first night. Cool, but that was going to happen whether or not they wanted it to. No attempt from Hilton to make it right outside “1000 pts towards your next hotel booking”. How can this downgrade experience be acceptable?
Stayed here before an early flight on FRIDAY. The room was nice, clean and had nice view of the area. We left too early to tell you about breakfast but the staff was very nice. Plenty of restaurants in the area and very quiet. King size bed was comfy.
I don't have any complaints about the hotel. It is an older property, but it has been upgraded. The breakfast was good, the room clean, and good customer service. The pool area was fine, and common areas were well kept. The fitness center is on the smaller side, but it did the job. The location is close to just about everything. I would stay again and recommend this hotel when staying in the Ft Lauderdale area.