Very, outdated, 1st room was extremely noisy as it was next to the kitchen extraction units and the room smelt greasy which would lingered for days however I was moved room Uon request.
Staff cleaning furniture with scrapers whilst guests chatting & eating.
Facilities were chargeable not included as stated when booking so did not use.
Ample parking but Would not stay again.
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear that your experience did not meet expectations and that your first room was affected by noise and odours from the nearby extraction units. I’m glad our team were able to move you to another room, but I appreciate this would have impacted your overall comfort.I also apologise for the disturbance caused by staff cleaning during your visit — your comments have been shared with our housekeeping and restaurant teams to ensure this is avoided in future.I’m grateful for your honest feedback, as it helps us identify where we can improve. I do hope you might reconsider visiting us again in the future so we can provide the relaxing and enjoyable experience we aim for.Kind regards,
2.0分
其他
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The rooms are old, the floor in our room creaked wherever you put your foot, the TV in the room was so tiny they shouldn't have bothered, the bath was dirty and the staff in the spa area were unmotivated and didn't care about customer service presumably because of the pressure that they are under from the new owners to upsell everything. The spa area was clean but only available to hotel guests from 7-9am.
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay did not meet expectations. We’re disappointed to learn you found the room and facilities below standard — this is not the experience we want our guests to have.We’re currently reviewing our accommodation and facilities as part of an ongoing improvement plan, and your comments about the bedroom and bathroom have been passed to our housekeeping and maintenance teams for review.I’m also sorry to hear that your impression of our spa team was not a positive one. They usually receive wonderful feedback for their friendliness and professionalism, and I’ll be following up with them to ensure our usual high standards of service are being maintained.Regarding spa access times, complimentary use for hotel residents is available between 7–9am, with the option to extend access at a discounted rate — I apologise if this wasn’t clearly explained prior to your visit.Thank you again for your honest comments. I hope you’ll consider returning in the future to experience the improvements we’re making.Kind regards,
4.0分
其他
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Comfortable room.
Overnight stay, comfy bed, nice size room with en-suite, kettle for hot drinks, room temperature okay, free parking.
Would have liked a swim/sauna but spa area was too expensive just for that, £20 pp.
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酒店回复: Thank you for sharing your feedback. I’m glad to hear you enjoyed your room, the comfy bed, and our free parking. I completely understand your comments regarding the spa — access is priced separately to cover the facilities and treatments, but we appreciate your feedback and will take it on board.We hope to welcome you back in the future, and perhaps you might enjoy a full spa experience next time!Kind regards,
2.0分
情侣出游
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Needs updating the room was far to hot even with the radiator off the window wouldn’t stay open no hooks in the bathroom to hang dressing gown on no information in the bedroom about mealtime and no where when booking the room does it say about having to pay to use the swimming pool and spa £10 per person for a swim is a bit steep
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酒店回复: Thank you for taking the time to share your feedback. I’m sorry to hear that your room and overall stay did not meet your expectations. I appreciate your comments regarding the temperature, bathroom facilities, and in-room information — these will be shared with our housekeeping and maintenance teams to help improve the guest experience.Regarding the spa and swimming pool, access is priced separately to cover the facilities and services, and I apologise if this wasn’t made clear at the time of booking. Your feedback is valuable, and we will review how this information is communicated to guests.We appreciate your comments and hope to have the opportunity to welcome you back in the future.Kind regards,
1.0分
商务出差
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Misleading on facilities
While the are friendly and polite this was possibly the only upside of this hotel.
It advertises pool and hot tub but what it don’t tell it’s only free to use between 7-9am all other times £40
The rooms are very dated and paper thin walls
4.0分
情侣出游
A lovely site with spa facilities and dining options. The rooms are a little older in style and layout but very comfortable and clean.
4.0分
情侣出游
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Hotel is a bit outdated but the spa is really lovely and the highlight of the stay. Staff were lovely and helpful but the room could have been cleaner, also there was no slip mat in the bath and it was slippery to shower in there. Word of warning, take your own toilet paper, it was properly rough. If you do visit recommend taking a walk through the country park next door, was so lovely
很棒的场地，地面也很漂亮，就是卧室有点旧，光线也比较暗。但总的来说，我们参加他们婚礼的时候住在这里还是很愉快的。
在与家人会合前在这里住了一晚。员工很友善，房间宽敞干净。酒吧不错，房间价格也合理。值得推荐。
这家酒店看起来有些破旧。
这家酒店在当时可能很棒，但现在看起来有些破旧。淋浴不能用，但我们可以使用浴缸。
早餐不错，服务也很好
Very, outdated, 1st room was extremely noisy as it was next to the kitchen extraction units and the room smelt greasy which would lingered for days however I was moved room Uon request.
Staff cleaning furniture with scrapers whilst guests chatting & eating.
Facilities were chargeable not included as stated when booking so did not use.
Ample parking but Would not stay again.
The rooms are old, the floor in our room creaked wherever you put your foot, the TV in the room was so tiny they shouldn't have bothered, the bath was dirty and the staff in the spa area were unmotivated and didn't care about customer service presumably because of the pressure that they are under from the new owners to upsell everything. The spa area was clean but only available to hotel guests from 7-9am.
Comfortable room.
Overnight stay, comfy bed, nice size room with en-suite, kettle for hot drinks, room temperature okay, free parking.
Would have liked a swim/sauna but spa area was too expensive just for that, £20 pp.
Needs updating the room was far to hot even with the radiator off the window wouldn’t stay open no hooks in the bathroom to hang dressing gown on no information in the bedroom about mealtime and no where when booking the room does it say about having to pay to use the swimming pool and spa £10 per person for a swim is a bit steep
Misleading on facilities
While the are friendly and polite this was possibly the only upside of this hotel.
It advertises pool and hot tub but what it don’t tell it’s only free to use between 7-9am all other times £40
The rooms are very dated and paper thin walls
A lovely site with spa facilities and dining options. The rooms are a little older in style and layout but very comfortable and clean.
Hotel is a bit outdated but the spa is really lovely and the highlight of the stay. Staff were lovely and helpful but the room could have been cleaner, also there was no slip mat in the bath and it was slippery to shower in there. Word of warning, take your own toilet paper, it was properly rough. If you do visit recommend taking a walk through the country park next door, was so lovely