酒店回复: Dear abbyhoney,Thank you for sharing your kind feedback and recommendation. We are delighted to know you found the hotel generally quite nice and that your stay left a positive impression.We appreciate your notes about transportation and proximity to nearby accommodations, and we are glad these aspects contributed to your experience. Your insights are valuable to fellow travelers and to our team.We look forward to the pleasure of welcoming you back on a future visit.AntjeBackhausNH Frankfurt Airport West
3.2分
标准房
商务出差
房间大小合理,卫生有待改进
周边有一个小超市,比较方便
门口有公交,去机场方便,不过要等比较长时间,酒店有巴士5欧每人
展开
酒店回复: Dear Guest,Thank you for sharing your feedback and for highlighting the convenience of our location, including nearby shops and access to public transportation. We are pleased to hear that you found the room size reasonable and appreciated the shuttle option.We are sorry to learn that aspects of cleanliness did not fully meet expectations. Our team strives to uphold high standards, and we value your comments as they help us focus on delivering the ideal experience.We appreciate your visit and hope to have the opportunity to welcome you again for an even more seamless stay.Antje BackhausNH Frankfurt Airport West
酒店回复: Dear 200128****,thank you for your feedback.Your kind words about your recent stay at our hotel are greatly appreciated. It's delightful to hear that our convenient location and serene environment contributed positively to your experience. We are glad that you were able to enjoy your spacious room and our breakfast offerings. We also appreciate your recognition of our diligent receptionist. Our staff is committed to providing excellent service, and it's heartening to know that you felt taken care of, especially when facing language barriers. Your satisfaction is indeed our main priority.We are absolutely thrilled to hear that you intend to return. We look forward to welcoming you back and strive to make your future stays just as enjoyable, if not more so.Best Regards.Antje BackhausNH Frankfurt Airport West
酒店回复: Dear Guest,Your recent experience at our hotel seems to have fallen below your expectations and for that, we sincerely apologize. We understand how important it is for our guests to feel comfortable and secure during their stay, as well as to receive the room they initially booked.Your observations about the issues you experienced with the room change and the noise are concerning. Our goal is always to provide a peaceful and welcoming environment, and we regret that we didn't meet this standard during your stay.Despite your initial dissatisfaction, we're glad to hear that you found the room environment to be satisfactory for individual guests or couples. Our team works diligently to maintain a high standard of cleanliness and comfort.In terms of the management, we aim to ensure smooth operations at all times, and we are sorry if this was not reflected during your visit. We understand how vital it is for our guests to have a seamless booking and check-in process.We appreciate you taking the time to share your feedback, as it is through such detailed observations that we can continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide an experience that more closely aligns with our commitment to excellence.May you can contact us directly, so we can speak about the happens.Best regards.Antje BackhausNH Frankfurt Airport West
1人觉得有用
5.0分
高级房
商务出差
第二次入住,我真的很喜欢这里的环境,干净安静
展开
酒店回复: Dear valued guest,It's truly heartwarming to know that you've chosen to stay with us again. Your remarks on the cleanliness and tranquility of our environment are indeed appreciated. Our team consistently strives to maintain a serene and spotless setting, ensuring that our guests can enjoy a peaceful retreat during their stay. It's delightful that we could deliver on this promise during your visit. Thank you once again for your positive comments. We look forward to welcoming you back for a third stay in the future.Jaqueline KeserNH Frankfurt Airport West
酒店回复: Dear Guest,It's wonderful to hear that your experience at our hotel met your expectations and that you enjoyed the breakfast we provide. It is our mission to offer our guests a comfortable and satisfying experience. We look forward to welcoming you back for another visit soon.Antje BackhausNH Frankfurt Airport West
酒店回复: Dear Guest,Thank you for sharing your experience at our hotel. We're delighted to hear that you found our proximity to the airport and shuttle service beneficial. Our goal is to provide a convenient and stress-free travel experience for all our guests.It's also great to know you enjoyed the European style breakfast we offer. We understand that food preferences can vary greatly, and we strive to cater to a diverse palette.We note your comments about the room's configuration and its age. We are continuously working to enhance our facilities to ensure a comfortable stay for our guests.We appreciate your feedback about our service staff. We continue to train our team to deliver the best service possible.Your tip about the airport shuttle booking is valuable, and we hope future guests find this information helpful.Thank you once again for your feedback. We hope to welcome you back in the future for a more seamless experience.Best Regards.Jaqueline KeserNH Frankfurt Airport West
酒店有机场接机的免费班车 详见下图
送机提前预约 每人5欧元
他们的班车比较小只能坐8个人 所以需要提前预约 临时问不一定有位置的
这个酒店跟Holidayinn Express 在隔壁的
整体还挺好的 推荐入住
房间大小合理,卫生有待改进
周边有一个小超市,比较方便
门口有公交,去机场方便,不过要等比较长时间,酒店有巴士5欧每人
因为要在普吉岛待一天,然后还得去机场,所以订了这家酒店。
有班车服务,晚上抵达很方便。
班车在T1航站楼B区5-6号门前乘坐。
这次是第二次入住该酒店,酒店地理位置优越,从地铁出来步行可以到达,关键是虽然距离机场这么近,但休息时根本听不到飞机起落声音,房间很宽敞,非常安静,早餐也不错。这回尤其要感谢8月16日上早班的前台帅哥,我当时要找房间的住客,因为中午飞机,电话怎么都联系不上,估计睡过头,于是打给酒店前台请他帮忙call一下,我的英语也不是很流利,但是前台帅哥能够理解我的意思,帮忙叫醒住客,在此表示非常感谢。以后还会继续选择入住,全5⭐️。
酒店地理位置优越,离机场很近,但离市中心有点距离。从车站步行大约需要13分钟,如果坐公交车3分钟就能到。我听说有去机场的专线巴士,但不太确定。打车去市中心大约3欧元。这家酒店最大的优点就是价格便宜,而且离机场很近。
据我所知,这是一家比较老的酒店了,最近似乎也没有翻新过,所以设施有些陈旧,尤其是卫生间,虽然打扫得很干净,但确实能看出年代感。不过整体还是很干净整洁的,有床、窗帘、桌子和衣帽架等基本设施,这点我很满意。
总的来说,性价比很高,而且靠近机场,位置很好。隔音效果还不错,不过走廊的声音有点明显。除了卫生间灯一直闪烁之外,其他都挺好的。空调很给力,很棒。
这是我经历过在德国最差的酒店,酒店的老板肯定不是德国人,下面有几点;
1.通过携程预订了一个双床房,在这样的提示下,大家都会认为这是双床的。酒店前台给我换了一个不靠谱房间以后就告诉我没房间了,不能退也没得换,这是当地时间十点发生的事情,定双人间的原因就是德国酒店很容易半夜进小偷入室盗窃。
2.酒店前台说给我换了个房间,结果打开别人衣服和行李都在房间内,真的是不靠谱。
3.房间隔音很差,旁边房间有一个女的叫的隔的好远都听得到。
4.房间环境还不错,一个人或者情侣入住可以的。
5.主要问题是管理混乱,订房系统自动匹配功能没有。
这边是个酒店区,很多酒店都在隔壁,假日酒店也不错的,他这个酒店送人去机场要5欧,其他酒店可能免费的。
还有以后大家携程上定房间千万注意坑不要去踩,磨棱二可的一定要找客服二次确认一下,后来投诉携程给了一点点补偿。
第二次入住,我真的很喜欢这里的环境,干净安静
干净整洁,温暖舒适,离地铁🚇站很近,就是在这里我开启了德国地铁第一次体验,周边有个大超市很方便。很开心!
注意!千万别订这家酒店!空调坏了,房间简直是个桑拿房。对尘螨过敏的人来说,这里简直是判了死刑。走廊里弥漫着令人作呕的臭味,6楼看起来就像个紧急避难所。员工只会说谎,根本帮不上忙,这是法兰克福最差的酒店。价格虽然诱人,但你根本无法入睡,因为飞机噪音太大了,吵得你精疲力尽。真的没有任何一点值得称赞的地方,完全是一场糟糕透顶的经历,第一次也是最后一次。这鬼酒店,宁愿多花10欧元也要找个能睡好觉的地方!
离机场较近,有机场到酒店的班车;早餐较少,比较适合喜欢欧式早餐的国人吧;房间相对较老,配置也较老,隔音效果不错,服务人员态度可以。离地铁站900米左右吧;如果去机场记得提前预约 不然就要收费了 5欧每人