酒店回复: Thank you for your 10 out 10 rating, Dian! We're thrilled you enjoyed the views and had a great experience with our staff. We hope to welcome you back next time you're in the Roanoke Valley!
5.0分
其他
原文
翻译提供方：Google
工作人员非常友好。食品储藏室的食物价格昂贵。我喜欢隔天打扫房间，而不是每天打扫或根本不打扫。
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酒店回复: Matthew, thank you for sharing your feedback regarding your recent stay with us. We’re glad to hear that our staff made a positive impression on you and that you appreciated our housekeeping schedule.Regarding the pricing of the pantry items, we value your input and will continue to review our offerings to ensure they provide the best value for our guests.We look forward to welcoming you back in the future!
2.0分
商务出差
原文
翻译提供方：Google
太吵了。我能听到楼上房间的每一个动静。
我能听到楼上所有人冲厕所的声音，还有我隔壁的两个房间。根本睡不着觉
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酒店回复: Dear John,Thank you for your feedback. We sincerely apologize for the noise disturbances you experienced during your stay. Your comfort is our priority, and we regret that we fell short this time. Rest assured, we are addressing the noise concerns to improve future guest experiences.We hope you will give us another opportunity to provide a more restful stay in the future.
5.0分
其他
原文
翻译提供方：Google
景色很美，工作人员非常友好。餐厅很棒！！
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酒店回复: Thank you for your 10/10 rating, Melissa! We are glad that you enjoyed your stay with us. We look forward to seeing you again on your future travels to Roanoke!
5.0分
其他
原文
翻译提供方：Google
太完美了。一切都很棒！一定会再来的！
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酒店回复: Thank you for your 10/10 rating, Paul! We are glad that you enjoyed your stay with us. We look forward to seeing you again on your future travels to the Roanoke Valley area!
5.0分
其他
原文
翻译提供方：Google
入住体验很棒，员工很棒。
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酒店回复: Thank you for your 10/10 rating, Donald! We are glad that you enjoyed your stay with us and we look forward to seeing you again on your future travels to the Roanoke area!
1.0分
其他
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Noisy
Noisy. Woken up in the middle of the night and again in the morning by the people above stomping around. No idea how they make so much noise. Sounded like they were throwing their suitcases across the room. Our room also smelled moldy/mildew like. Hotel looks newer but poorly built and rooms are getting tired looking.
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酒店回复: I am truly sorry to hear about the disruptive noise you experienced during your stay at Hilton Garden Inn Roanoke, which disturbed your rest. It is also very concerning to learn about the issues with the freshness of your room and your overall impression of our accommodations.Please know that your feedback is taken very seriously, and we will be reviewing these matters with our team to ensure such issues are addressed. We truly hope you will consider giving us another opportunity to provide you with the peaceful and comfortable experience you deserve.
时尚舒适
坐在六楼露台看夕阳的感觉好极了
不错的选择，有一些贴心的安排。
酒店很漂亮，景色一流。他们不提供每日客房清洁服务（浴室里有标识），所以房间里有垃圾会很不方便。我们到达时没有洗发水，而且无法联系客房服务。
除非您有 Netflix 帐户，否则酒店房间里的电视无法使用 - 除了前台的咖啡外，没有可供儿童旅行的付费早餐设施 - 设施在办理入住手续时收取 25 美元的住宿费，以防他们发现房间有损坏 - 房间墙壁薄如纸，所以你可以听到隔壁房间的打鼾和咳嗽声 - 需要毛巾，不得不下楼到前台，因为客服没有接电话 - 以为每晚 200 美元会得到更好的服务
很棒的酒店，可以欣赏到罗阿诺克山谷的美景！但工作人员更棒。友好、乐于助人，如果您来山谷旅游或看望朋友，这里是绝佳的选择。！！
工作人员非常友好。食品储藏室的食物价格昂贵。我喜欢隔天打扫房间，而不是每天打扫或根本不打扫。
太吵了。我能听到楼上房间的每一个动静。
我能听到楼上所有人冲厕所的声音，还有我隔壁的两个房间。根本睡不着觉
景色很美，工作人员非常友好。餐厅很棒！！
太完美了。一切都很棒！一定会再来的！
入住体验很棒，员工很棒。
Noisy
Noisy. Woken up in the middle of the night and again in the morning by the people above stomping around. No idea how they make so much noise. Sounded like they were throwing their suitcases across the room. Our room also smelled moldy/mildew like. Hotel looks newer but poorly built and rooms are getting tired looking.