酒店回复: Dear Guest,Thank you for your kind words! We're happy to hear you enjoyed our spacious rooms, comfortable beds, and cleanliness. We look forward to welcoming you back!
1.0分
其他
原文
翻译提供方：Google
即使我要求打扫房间，他们也毫不理会。房间仍然没有打扫干净。
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酒店回复: Dear Guest,We apologise for the lack of response to your room cleaning request. This is not the level of service we aim to provide, and we understand your frustration. Your feedback will be shared with the team to ensure that future requests are handled promptly and efficiently. Thank you for bringing this to our attention.
1.0分
其他
原文
翻译提供方：Google
电梯坏了，一切都很困难
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酒店回复: Dear Guest,Thank you for your feedback, and we sincerely apologise for the inconvenience caused by the elevators being out of service. We understand how challenging this can be, especially when trying to move between floors. We are working to resolve this issue as quickly as possible and appreciate your patience during this time. We hope to make your next stay much more comfortable.
4.0分
其他
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Breakfast had limited options. They were out of hot food and we had to wait several minutes before they brought out more.
The elevator was weird. For us and others the elevator would go past the floor you selected. Go to a different floor and then go back down to the lobby.
Our room looked old. But it was clean and comfortable.
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酒店回复: Dear Guest,Thank you for your feedback. We apologise for the issues with the breakfast and the elevator, and we appreciate your patience in waiting for more food. We’re glad to hear your room was clean and comfortable, though we understand the need for updates. Your comments are valuable, and we’ll work on improving the breakfast experience and elevator functionality for future stays. We hope to welcome you again soon!
3.0分
其他
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When I first checked in there was no one at front desk for several minutes so I went out to eat and came back later. Only one of two elevators was operational but would only go to my floor after several attempt (hint: hold the button continuously to get where you wanna go). Breakfast was the bare minimum they could serve. Positive note room was clean.
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酒店回复: Dear Guest,Thank you for your feedback. We apologise for the delay at check-in and the issues with the elevator during your stay. We’re glad to hear your room was clean, but we will work on improving the breakfast options and elevator functionality to provide a better experience in the future. We appreciate your comments and hope to offer a more seamless stay next time.
3.0分
商务出差
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Cheap hotel, you get what you pay for.
If you’re just looking for a place to lay your head, this is the place. If you’re looking for comfort, find another hotel. Check in was quick and easy. The lobby is updated and the hallways but that’s where the updates end. Only one elevator was working, it was so sketchy and noisy. . If that one wasn’t working, they’d like you to use the stairs. There are 11 floors!! The shower and toilet pressure were awful. I didn’t feel clean afterwards and you had to hold the toilet handle down for 30 seconds to get it to flush. I also found a toenail in the hallway. No microwave or fridge. They used to be here but are no longer a thing. We also didn’t have a remote but we weren’t there to watch tv. Beds were ok. Lots of pillows. They also advertise a free breakfast. That’s a lie because they put a sign out saying no breakfast today. I really like hotel waffles. The upper floor rooms are cramped to move around in. I will never stay here again. I would’ve complained right to them but they didn’t care and I don’t want them to charge my card extra. It also looks like someone tried to break into this room at one point.
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologise for the issues you encountered during your stay, including the elevator problems, shower and toilet issues, and the lack of amenities such as the microwave and fridge. Your feedback is valuable, and we will address these issues with the team to improve the guest experience moving forward. We hope to have the opportunity to provide a more comfortable stay in the future.
2.0分
其他
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We checked in at 3:45pm and the rooms were both not ready. We booked 2 rooms but were not next to each other. We had to wait to get into our rooms along with other hotel guests. No garbage can at all in one room. Pool water was too cold to swim in and my kids swim in almost any temperature of water. We were told that 2 housekeepers just left and didn’t clean 20 rooms. That’s why the rooms weren’t ready. One of the elevators didn’t work at all and the other one only stopped on a few floors out of 13. It looks like it used to be a very fancy hotel, but it’s getting more run down now. For the price, it worked for one night.
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologise for the delays you experienced with room readiness, the lack of garbage cans, and the pool temperature. We understand how frustrating this must have been, especially with kids, and we appreciate your patience. Your comments are valuable, and we will address these concerns to improve the guest experience. We hope to provide a better stay next time.
酒店位置很好 比较安静 出行方便 超大停车场 有室内游泳池挺不错的
早餐略显简单 中规中矩 体验很好 推荐推荐
服务也很好 乐于助人
我预订了房间，房间本身不错，但预订信息上写有冰箱和微波炉，而我房间里却没有。另外，游泳池区域也关闭了。
温馨的酒店。
来自奥斯陆的一家四口
酒店很大，房间也不错。床很舒服。房间和浴室都很干净，但地毯有点脏。前台接待员很友好。早餐不是欧陆式的，而是简单的。住一两晚还算可以。
即使我要求打扫房间，他们也毫不理会。房间仍然没有打扫干净。
电梯坏了，一切都很困难
Breakfast had limited options. They were out of hot food and we had to wait several minutes before they brought out more.
The elevator was weird. For us and others the elevator would go past the floor you selected. Go to a different floor and then go back down to the lobby.
Our room looked old. But it was clean and comfortable.
When I first checked in there was no one at front desk for several minutes so I went out to eat and came back later. Only one of two elevators was operational but would only go to my floor after several attempt (hint: hold the button continuously to get where you wanna go). Breakfast was the bare minimum they could serve. Positive note room was clean.
Cheap hotel, you get what you pay for.
If you’re just looking for a place to lay your head, this is the place. If you’re looking for comfort, find another hotel. Check in was quick and easy. The lobby is updated and the hallways but that’s where the updates end. Only one elevator was working, it was so sketchy and noisy. . If that one wasn’t working, they’d like you to use the stairs. There are 11 floors!! The shower and toilet pressure were awful. I didn’t feel clean afterwards and you had to hold the toilet handle down for 30 seconds to get it to flush. I also found a toenail in the hallway. No microwave or fridge. They used to be here but are no longer a thing. We also didn’t have a remote but we weren’t there to watch tv. Beds were ok. Lots of pillows. They also advertise a free breakfast. That’s a lie because they put a sign out saying no breakfast today. I really like hotel waffles. The upper floor rooms are cramped to move around in. I will never stay here again. I would’ve complained right to them but they didn’t care and I don’t want them to charge my card extra. It also looks like someone tried to break into this room at one point.
We checked in at 3:45pm and the rooms were both not ready. We booked 2 rooms but were not next to each other. We had to wait to get into our rooms along with other hotel guests. No garbage can at all in one room. Pool water was too cold to swim in and my kids swim in almost any temperature of water. We were told that 2 housekeepers just left and didn’t clean 20 rooms. That’s why the rooms weren’t ready. One of the elevators didn’t work at all and the other one only stopped on a few floors out of 13. It looks like it used to be a very fancy hotel, but it’s getting more run down now. For the price, it worked for one night.