酒店回复: Thank you for taking the time to share your feedback. While we’re grateful for the 8 out of 10 rating, we're truly sorry to hear about the disappointing service experience you encountered during your stay. This is not the standard of hospitality we aim to provide, and we sincerely apologize for the lack of responsiveness regarding housekeeping and for the behavior you described. We’re glad to hear your experience at the sushi restaurant stood out in a positive way, and we will be sure to share that with the team there. Your comments have been shared with our leadership to address these concerns directly with our staff. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much improved experience in the future.
5.0分
家庭亲子
原文
翻译提供方:Google
酒店需要维修,我遇到了浴室门关不上和保险箱的问题,我寻求帮助,但没有人来,除此之外一切都很好。
展开
酒店回复: Thank you for sharing your feedback. We're truly sorry to hear about the issues you experienced with the bathroom door and the safe, and especially that your request for assistance wasn't followed up on. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. Please know we’re addressing these concerns with our team to ensure they’re resolved promptly. We're glad to hear that the rest of your stay was enjoyable, and we hope you'll consider giving us another chance to provide the seamless experience you deserve.
酒店回复: Hi Jeanel - thank you for taking the time to leave a review. We apologize for any inconveniences you may have experienced as we are working to keep everything running smoothly. Our main priority during this time is making sure everyone on property is safe. We look forward to you visiting again in the future when you can experience the island for all it has to offer. Stay safe!
酒店回复: Thank you for staying with us here at the Hiton at Resorts World Bimini. We appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back in the future.
酒店回复: Thank you so much for taking the time to leave your review. We are so happy you enjoy our beaches, pools and food! We hope you will come back and visit us again soon.
酒店回复: So excited to hear that you had a great stay at our property. We do apologize for the unpleasant experience of the coffee machine not working. Every review is a chance for improvement. We hope to see you again soon.
酒店回复: We truly value your feedback and apologize for not meeting your expectations this round. Let's us turn things around! We are always eager to hear how we can make your next visit unforgettable. Because here, every review is a chance for improvement.
5.0分
情侣出游
原文
翻译提供方:Google
这是当地唯一的度假村,非常舒适!
展开
酒店回复: Gracias por tomarse el tiempo para dejar su reseña. Nos alegra saber que disfrutó de nuestra propiedad y de la playa de Bimini. Esperamos verlo pronto.
4.0分
情侣出游
原文
翻译提供方:Google
总体来说非常好,但是有些员工的满意度评级较低。
展开
酒店回复: hank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with us. Your feedback means a lot and helps us continue to improve and serve you better. We appreciate your support and look forward to seeing you again soon!
在路上生病了,酒店不给退款。
工作人员极其不友好,房间三天都没打扫过。为了换毛巾,我给前台打了三次电话,叫清洁工来换,但他们根本没打扫。除了寿司店的服务人员,酒店的服务人员是我见过的最傲慢无礼的人。他们的友善程度令人震惊。
酒店需要维修,我遇到了浴室门关不上和保险箱的问题,我寻求帮助,但没有人来,除此之外一切都很好。
我的旅行恰逢米尔顿飓风。度假村正在为风暴做准备,这意味着很多地方都关闭了。一天晚上我们停电了大约 3 个小时。在度假村的最后一个早晨,我们大约一个小时没有水。工作人员很友好,乐于助人。我会再来一次,因为它看起来确实是一个非常不错的度假村。
从哪里开始:一家正在衰落、逐渐崩塌的优秀酒店。这家酒店的卫生状况令人羞愧——脏盘子、脏玻璃杯、走廊地毯散发着潮湿的气味,污垢显而易见。考虑到每晚的收费,这令人失望。你到达海滩俱乐部,他们不提供毛巾;你必须回到酒店,他们仍然不给你毛巾——你必须一路走到你的房间去拿,因为毛巾有限。客户服务如此糟糕,令人尴尬,更不用说工作人员的粗鲁行为和冷漠了。我们去餐厅吃饭,我的鸡肉没煮熟。尽管食物价格很高,但质量却很糟糕。早餐时,到早上 8 点,百吉饼已经吃完了,尽管早餐每人 30 美元。海滩是天堂,但这是我去过的最差的希尔顿酒店之一。
酒店很漂亮,景色很美。您必须知道住宿期间包含哪些服务。不要看 Instagram 上的视频,然后计划,我就是这么做的,然后发现这家酒店是比米尼世界,拥有最美丽的海滩(海滩 360),必游之地,然后是无边泳池(用很小的字母写的),但找到它并去欣赏日落。镇周围的食物很好,但希尔顿的海明威也不错。大堂酒吧的披萨很好吃,薯条很新鲜。
泳池酒吧也不错……注意欢乐时光。这肯定会有所不同。如果您想给小费,请不要将其包括在账单中,只需带一些现金和小费即可。工作人员可能很粗鲁,但我猜这是这里的气氛,不要接受快乐的笑脸,只需欣赏您的景色。
就设施的服务和质量而言,一切都过于昂贵。住宿期间没有咖啡或茶,因为机器坏了,解决问题的管理很慢,只有一个地方可以喝茶或咖啡,而且没有服务,大堂酒吧也没有混合器,这就是原因。他们告诉我他们不能给我调制一杯莫吉托。真是耻辱
海滩很漂亮,但其他一切都令人失望。食物的价格非常昂贵。我们绝对不介意支付度假村的价格来购买食物和饮料,只要它们的味道或外观不像他们刚刚加热并端上来的东西。成人饮料很糟糕,甚至菜单上的招牌饮料也是如此,他们没有真正的调酒师,他们只知道如何制作没有味道的菜单饮料。如果你要菜单上没有的饮料,他们会说他们不知道如何调制,或者没有配料。浴室里的淋浴喷头不能喷水,我们不得不使用附带的喷头。我唯一想回去的方式是乘船,而不是住在度假村。至于购物,他们建议你去渔人村,为什么?那里只有几家商店,一家看起来很脏的餐馆,你会被一遍又一遍地问你是否需要租一辆高尔夫球车。我为在那里卸货的游轮感到难过,这一定令人失望。
这是当地唯一的度假村,非常舒适!
总体来说非常好,但是有些员工的满意度评级较低。