酒店回复: Dear 203200****,thank you for your feedback and for choosing NH Collection Heidelberg. Your kind words have truly brightened our day. We are thrilled to hear that you found our location beneficial and our staff friendly. It is always gratifying to know that our efforts in maintaining a clean and tidy environment have been noticed. We are especially glad to learn that you enjoyed the proximity to the old town of Heidelberg. It's indeed a fascinating place to explore.Your recommendation means a lot to us. We hope to welcome you back in the near future for another pleasant stay.Best regards.Aurélie Schöller, Guest Relations Manager

酒店回复: Dear Zhiailansedemao ,Your detailed review paints a wonderful picture of your stay with us. We are pleased to learn that the design of the hotel, the comfort of the sofa bed, and the sounds of the area provided a peaceful experience for you and your children.I am sorry to hear about the issue with the bathroom sink, but I am glad our front desk team was able to assist promptly. We understand these issues may cause disruption, and we strive to resolve them as quickly as possible.We look forward to welcoming you and your family again in the future.Best regards,Nathalie BraunRooms Division ManagerNH Collection Heidelberg

酒店回复: 尊敬的匿名用户： 很遗憾您的入住体验未能达到您的期望。我们始终致力于为宾客提供愉悦的氛围和卓越的服务。我们已记录您对房间温度和客房设施的评价。 很高兴您喜欢我们的早餐。希望下次您能再次光临，为您提供更美好的体验。 此致， Aurélie Schöller，宾客关系经理

酒店回复: Dear Randywond,thank you very much for your nice comment. It is delightful to read that you had a wonderful stay with us.Looking forward to your next visit.Best regards,Ilaria Catullo, Guest Relation Agent.

酒店回复: 亲爱的 Gully，感谢您的反馈以及选择 NH Collection Heidelberg。我们很高兴看到酒店积极的一面。希望很快能再次见到您。海德堡的问候，Aurélie Schöller，客户关系经理

酒店回复: Dear Beijixingkaoya,Your recent experience at our hotel is deeply concerning and it's not the level of service we aspire to provide. We understand how unsettling such an incident can be, especially when one is away from home and expecting a secure environment. We do have stringent security measures in place and we'll ensure to look into the matter.We regret that your stay was marred by this experience and we apologize for any inconvenience caused. We understand the discomfort and uncertainty you felt and we're sorry that we couldn't address your concerns immediately.Safety and security of our guests are paramount to us and we assure you that we continuously strive to uphold and improve our standards. We hope this unfortunate incident won't deter you from choosing us again and we look forward to serving you better in the future.Best regards.Aurélie Schöller, Guest Relations Manager

酒店回复: Dear GuestThank you very much for staying with us and your feedback. We are sorry to hear that we did not meet your expectations and we apologize for any inconveniences caused during your stay.Due to some technical issues with the air conditioning we are currently working on that to solve this issue soon.Despite of that we hope you hada a good time here in the hotel and it would be a pleasure if we could welcome you again.Best regardsAndreas WeschCluster Deputy Hotel Director

酒店回复: Dear t****, thank you so much for the nice feedback and for choosing NH Collection Heidelberg. We are glad that you had a nice stay and we are looking forward to your next visit. Best regards from Heidelberg, Aurélie Schöller, Guest Relations Manager

酒店回复: 尊敬的Woongmo， 感谢您的反馈以及选择海德堡NH Collection酒店。 我们非常感激您如此热情的评价。得知我们的服务、设施和餐饮均符合您的期望，我们倍感欣慰。您的满意是我们的首要任务，我们很高兴能够为您提供卓越的体验。 您的推荐充分体现了我们酒店的品质，我们很荣幸成为您在海德堡的首选。我们期待未来再次为您服务。 此致， Aurélie Schöller，客户关系经理

酒店回复: 尊敬的宾客： 我们很高兴您在我们的家庭房度过了愉快的时光，并对我们的早餐和服务表示赞赏。我们始终乐意为宾客提供愉悦的体验。 我们期待很快再次欢迎您光临我们的酒店。 此致， Andreas Wesch 酒店集团副总监