酒店回复: Caitlin, thank you for sharing your experience. The team recognizes how important a smooth arrival and comfortable accommodation are, especially after a long journey. Attention is continually given to the room condition and guest experience, and your observations have been noted for review. If there are any other concerns, the team encourages reaching out directly so they can assist further.
酒店回复: Hello Carlos, thank you for your feedback and for bringing these issues to our attention. We're very sorry for the inconvenience you experienced with the missing amenities and the plumbing concerns, as well as the response you received. Your comments have been shared with our team for immediate review and improvement.
酒店回复: Camila, thank you for staying with us at Hilton Garden Inn Chicago/Midway Airport. The team is glad you chose our property, and your feedback is appreciated. Your comments about your accommodation will be considered as we strive to meet our guests’ expectations. We hope your overall visit was enjoyable and look forward to welcoming you again.
5.0分
其他
原文
翻译提供方：Google
酒店非常热情周到，满足了我们的所有需求。Whitney 和 Marco 的早餐非常棒。
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酒店回复: Heather, thank you for staying with us at Hilton Garden Inn Chicago/Midway Airport. The team is delighted to hear that everything was convenient for you and that you received exceptional service from Whitney and Marco during breakfast. We hope to welcome you back for another enjoyable visit.
2.0分
情侣出游
原文
翻译提供方：Google
安全的地方，很棒的地方。淋浴和浴室状况很糟糕，我要求他们处理，但他们却置之不理
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酒店回复: Antonio, thank you for sharing your thoughts. The team aims to provide a comfortable environment and regrets your experience with the facilities and response did not meet expectations. Feedback like yours is valued and will be used as a reference for future improvements.
1.0分
其他
原文
翻译提供方：Google
在航班延误、改道和取消后，我进行了预订
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酒店回复: Anthony, thank you for sharing your feedback. The team understands that travel disruptions can be stressful, and appreciates your patience during your recent experience. If there is anything further you would like to share, the team is here to listen.
1.0分
其他
原文
翻译提供方：Google
他们让我睡在旧床单上
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酒店回复: Merci pour vos commentaires, Kimberli. Nous sommes vraiment désolés que vous ayez rencontré ce problème avec les draps. Cela ne correspond pas à nos standards, et nous allons nous assurer que cela soit corrigé. Nous espérons que vous nous donnerez une autre chance à l'avenir.
4.0分
其他
原文
翻译提供方：Google
一家不错的酒店。
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酒店回复: Duane, thank you for staying with us at Hilton Garden Inn Chicago/Midway Airport. We're pleased to know you found your visit enjoyable and appreciate your feedback. We hope to have the opportunity to welcome you back soon.
1.0分
商务出差
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When I arrived my door would not unlock. I had to wait for maintenance to arrive before I could get into my room. The front desk lady was rude and showed no empathy for my situation. I was so tired and I finally got into my room and the toilet hadn’t been flushed. I’m so upset
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酒店回复: Shante, thank you for sharing your experience. The team is always working to improve service and comfort for all guests. Your feedback will be taken into consideration for future improvements.
这家酒店非常干净，员工也很友善乐于助人。它靠近中途岛机场，每20分钟就有一班免费的机场接驳巴士，这点很贴心。强烈推荐入住！
我原本通过*******预订了两间房，后来不得不取消其中一间，他们说已经联系希尔顿取消了这间房。我凌晨1点40分到达酒店，车开了7个小时，却被告知没有房间，即使我出示了一张取消预订的收据证明。
我的房间价格比那些预订了更大房间的同行要高，即使他们用的是希尔顿账户。我一进房间，就闻到一股人体油脂和污渍的臭味。空调挂在墙上，门关得非常慢，我得穿过房间两圈才能关上，这对我一个人旅行来说是一个很大的安全隐患。马桶把手坏了，房间的电路也出了问题。
我被告知这是该地区最好的酒店之一，但我感觉就像住在一家廉价汽车旅馆。
整个事件给我提供的唯一补偿就是“免费两天停车”。
洗了个澡，却没有洗发水，我向前台投诉，他们的回答是为什么我没有用他们的香皂，厕所或管道需要维修，堵塞了，我不得不打了两次电话让他们来解决这个问题
看起来房间之前没有被吸尘过，因为我在退房时做最后的检查时在床底下发现了薯条——我们从来没有吃过薯条。
酒店非常热情周到，满足了我们的所有需求。Whitney 和 Marco 的早餐非常棒。
安全的地方，很棒的地方。淋浴和浴室状况很糟糕，我要求他们处理，但他们却置之不理
在航班延误、改道和取消后，我进行了预订
他们让我睡在旧床单上
一家不错的酒店。
When I arrived my door would not unlock. I had to wait for maintenance to arrive before I could get into my room. The front desk lady was rude and showed no empathy for my situation. I was so tired and I finally got into my room and the toilet hadn’t been flushed. I’m so upset