酒店回复: Hi Sergio,The method of payment is authorized the day the guest is set to arrive.We are always able to change the method of payment if it is an inconvenience. I am unsure if that was explained to you. Thank you for your review.
5.0分
情侣出游
原文
翻译提供方：Google
好的
酒店回复: Thanks for your review. We hope to see you again!
5.0分
家庭亲子
This hotel provided a great stay. Friendly staff and very clean rooms. Could not have been more accommodating. Definitely would stay there again.
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酒店回复: Thank you for your review, Steven. We look forward to seeing you again in the future.
2.0分
朋友出游
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1. Reception clerk called out my Room # while a male guest stood a mere inch from my roommate. That was security breach 2. WiFi was out of service when we came into room. And, 3. Your Continental breakfast was no breakfast! Hardly any food, and Zero fruits.
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酒店回复: Rose, thank you for time in sharing your experience with us. I want to sincerely apologize for the inconvenience caused to you. Thank you for bringing this to our attention. This is not a reflection of the hotel and rest assured that it will be addressed. I hope that you are able to give us another try, when your travels bring you back to Baytown.
5.0分
其他
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Very clean room and friendly staff. The juices at breakfast, tasted very watered down. Otherwise, we had a great start for an out of town high school football game where my daughter is on the drill team. Will definitely stay here again.
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酒店回复: David, thank you so much for your review! I am sorry about the juices not being up to standard though. We hope to welcome you again soon!
4.0分
情侣出游
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Everything went ok. AC quit during night but it was our last night so just got hot in room while preparing to leave. Room smelled like smoke although it states it’s a non smoking floor. They tried to cover up smell with cleaners but then just smelt like smoky cleaning chemicals. Asked for room cleaning when we left for a day and wasn’t done. But it was safe and secure. Breakfast wasn’t very good either. Wouldn’t recommend.
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酒店回复: Thank you for your review Steve. I am sorry that you expereinced these issues during your stay. Our hotel is a non smoking hotel, we will definitely look into this odor that you are mentioning. We hope that you give us another opportunity if your travels bring you back to Baytown.
3.0分
其他
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The hotel was good but the room did not have a dish washer like stated in the website. The shampoo bottle did not work. And the tv had limited channels not cable tv.
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酒店回复: Hi Karen,Thank you for your review. I am reaching out to ask about the issues you experienced. All of our rooms have a dishwasher, did you have an issue with yours? Or did you not see it? The tv channels are up to Hilton Brand standards and you also have the choice of connecting your streaming accounts. Thank you for choosing to stay with us.
4.0分
其他
Staff was nice upon arrival. Clean, spacious rooms. Will stay again.
酒店回复: Debbie, thank you for your review. We hope to see you again soon.
3.0分
家庭亲子
Limited food options and breakfast. Rooms could’ve been cleaner.
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酒店回复: Ashley,Thank you for staying with us and for your review. All of our guests insights are imperative to our growth. I will be sharing your feedback with our team to ensure that this is something we improve. Thank you for staying with us, hope to have the opportunity to welcome you back!
4.0分
朋友出游
When I got there around 10:pm no one was at the front desk, had to wait 5-10 minutes for some one to help me out, they came out of the back.
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酒店回复: Thank you for your review Jose. We appreciate your business and look forward to having you back if your travels bring you back to Baytown.
仓促冲锋
当我打算使用外国卡时，他们将房间费用计入预订卡。他们提供抵达时收费服务，但他们不遵守，因为他们事先向您收费。
好的
This hotel provided a great stay. Friendly staff and very clean rooms. Could not have been more accommodating. Definitely would stay there again.
1. Reception clerk called out my Room # while a male guest stood a mere inch from my roommate. That was security breach 2. WiFi was out of service when we came into room. And, 3. Your Continental breakfast was no breakfast! Hardly any food, and Zero fruits.
Very clean room and friendly staff. The juices at breakfast, tasted very watered down. Otherwise, we had a great start for an out of town high school football game where my daughter is on the drill team. Will definitely stay here again.
Everything went ok. AC quit during night but it was our last night so just got hot in room while preparing to leave. Room smelled like smoke although it states it’s a non smoking floor. They tried to cover up smell with cleaners but then just smelt like smoky cleaning chemicals. Asked for room cleaning when we left for a day and wasn’t done. But it was safe and secure. Breakfast wasn’t very good either. Wouldn’t recommend.
The hotel was good but the room did not have a dish washer like stated in the website. The shampoo bottle did not work. And the tv had limited channels not cable tv.
Staff was nice upon arrival. Clean, spacious rooms. Will stay again.
Limited food options and breakfast. Rooms could’ve been cleaner.
When I got there around 10:pm no one was at the front desk, had to wait 5-10 minutes for some one to help me out, they came out of the back.