酒店回复: 尊敬的宾客，非常感谢您选择入住河内希尔顿花园酒店，并分享如此温暖的评价。我们很高兴得知您与父母的入住体验愉快，也很开心酒店的地理位置、周边便利设施以及出行安排为您的行程带来了便利。能够让您感到轻松、方便并愿意再次选择我们，是对我们团队最大的肯定。我们衷心期待在不久的将来再次欢迎您和家人的到来。诚挚问候，Cuong LeGeneral Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your honest feedback regarding your recent stay at Hilton Garden Inn Hanoi.We appreciate your comments about our pricing and your trust in our international brand standards. At the same time, we sincerely acknowledge your observations regarding the room décor and view. Your feedback is important to us, and it will be shared with our management team as we continuously look for ways to improve our facilities and overall guest experience.We truly value your support and hope to have the opportunity to welcome you again in the future.Warm regards,Thu NguyenGuest Service SupervisorHilton Garden Inn Hanoi

酒店回复: 尊敬的宾客，感谢您分享您的评价！很高兴知道您对酒店的体验感到满意。期待再次欢迎您光临河内希尔顿花园酒店！Cuong Le – General Manager

酒店回复: Dear our valued guest,Thank you very much for sharing your impressions of Hilton Garden Inn Hanoi. We are delighted to know that you found our facilities overall very good and that our service met your expectations. Your kind recommendation means a great deal to us.We also appreciate your comments regarding hygiene and environment. Feedback like yours helps us identify areas where we can continue to improve, ensuring that every guest enjoys a consistently high‑quality experience.It is wonderful to hear that you would recommend our hotel to others, and we are grateful for your recognition of our team’s efforts. We look forward to welcoming you back on your next visit to Hanoi and providing you with another enjoyable stay.With my best regards,Cuong LeGeneral Manager

酒店回复: Dear Valued Guest,Thank you for your feedback. We’re pleased to know that you enjoyed the room facilities and had a comfortable bathing experience. At the same time, we appreciate your comment regarding the street noise, as it helps us better understand our guests’ experiences. We hope to have the opportunity to welcome you back and provide an even more pleasant stay.Cuong Le – General Manager

酒店回复: Dear Ms. Zhang,Thank you so much for taking the time to share your experience related to the current stay with us.We're glad to hear that the overall stay was comfortable. However, there are still somethings we need to bear in mind to make sure your better stay next time. Especially the bathtub shower wasn't to your liking.Once again, thank you for your on-going support. Next time you're in area, we're happy to have you staying with us again.Best regards,Cuong LeGeneral Manager

酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us. We’re pleased to hear that you appreciated our service and convenient location.We also acknowledge your comment regarding the hotel’s condition. Your feedback is truly valuable and will be taken into consideration as we continue to improve our facilities and guest experience.We hope to have the opportunity to welcome you back again in the future.Warm regards,Cuong LeGeneral ManagerHilton Garden Inn Hanoi

酒店回复: 尊敬的 Kayfomin， 河内希尔顿花园酒店向您致以诚挚的问候！ 感谢您抽出时间完成我们的在线调查。 我们非常高兴地得知您在我们酒店度过了愉快的时光，并认为酒店位置便利。 感谢您就入住时间问题提出的宝贵意见，并已将此问题提交给酒店经理，以便我们找到解决方案，确保问题不再发生。 再次感谢您向我们反映这些问题。我们希望未来有机会再次欢迎您入住，并为您提供更舒适的住宿体验。 此致， Chi Le 客服经理

酒店回复: Dear Mr Chudayijie,Warm greetings from Hilton Garden Inn Hanoi!Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate your kind words about our hotel location and the housekeeping service.At the same time, I am very sorry to hear that several aspects of your experience did not meet your expectations. Please accept my sincere apologies for the inconvenience you encountered during check-in. Your description of the repeated registration process and the front desk service falling short of our standards is concerning. We are committed to providing professional and efficient service, and I will be addressing this issue directly with our front desk team to ensure it does not happen again.Regarding the breakfast, I appreciate your honest comparison with local dining options. We strive to offer quality and value in our breakfast service, so your comments will be shared with our culinary team as we review ways to improve our offerings.I also regret that the room’s soundproofing and the overall condition of the facilities did not meet your expectations. Your comfort is important to us, and your feedback will be taken into account as we plan future renovations.We are grateful for your positive remarks about our housekeeping staff, and I will be sure to pass along your compliments to them.Thank you again for your review. We hope to have the opportunity to welcome you back in the future with a much-improved experience.Warm regards,Chi LeGuest Service Manager