酒店回复: Dear Valued Guest,Thank you for taking the time to share your honest feedback regarding your recent stay at Hilton Garden Inn Hanoi.We appreciate your comments about our pricing and your trust in our international brand standards. At the same time, we sincerely acknowledge your observations regarding the room décor and view. Your feedback is important to us, and it will be shared with our management team as we continuously look for ways to improve our facilities and overall guest experience.We truly value your support and hope to have the opportunity to welcome you again in the future.Warm regards,Thu NguyenGuest Service SupervisorHilton Garden Inn Hanoi
酒店回复: 尊敬的宾客,感谢您分享您的评价!很高兴知道您对酒店的体验感到满意。期待再次欢迎您光临河内希尔顿花园酒店!Cuong Le – General Manager
5.0分
双床房
朋友出游
设施:整体非常好
卫生:不错
环境:还行
服务:比较好
整体推荐大家来试试特别好特别好特别好
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酒店回复: Dear our valued guest,Thank you very much for sharing your impressions of Hilton Garden Inn Hanoi. We are delighted to know that you found our facilities overall very good and that our service met your expectations. Your kind recommendation means a great deal to us.We also appreciate your comments regarding hygiene and environment. Feedback like yours helps us identify areas where we can continue to improve, ensuring that every guest enjoys a consistently high‑quality experience.It is wonderful to hear that you would recommend our hotel to others, and we are grateful for your recognition of our team’s efforts. We look forward to welcoming you back on your next visit to Hanoi and providing you with another enjoyable stay.With my best regards,Cuong LeGeneral Manager
5.0分
城景特大床房
商务出差
房间设施都不错,就是临街会有点吵,但是浴缸很不错,泡澡很舒服。
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酒店回复: Dear Valued Guest,Thank you for your feedback. We’re pleased to know that you enjoyed the room facilities and had a comfortable bathing experience. At the same time, we appreciate your comment regarding the street noise, as it helps us better understand our guests’ experiences. We hope to have the opportunity to welcome you back and provide an even more pleasant stay.Cuong Le – General Manager
酒店回复: Dear Ms. Zhang,Thank you so much for taking the time to share your experience related to the current stay with us.We're glad to hear that the overall stay was comfortable. However, there are still somethings we need to bear in mind to make sure your better stay next time. Especially the bathtub shower wasn't to your liking.Once again, thank you for your on-going support. Next time you're in area, we're happy to have you staying with us again.Best regards,Cuong LeGeneral Manager
4.0分
市景双床客房
朋友出游
酒店旧了些,服务不错。位置不错。
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us. We’re pleased to hear that you appreciated our service and convenient location.We also acknowledge your comment regarding the hotel’s condition. Your feedback is truly valuable and will be taken into consideration as we continue to improve our facilities and guest experience.We hope to have the opportunity to welcome you back again in the future.Warm regards,Cuong LeGeneral ManagerHilton Garden Inn Hanoi
酒店回复: Dear Mr Chudayijie,Warm greetings from Hilton Garden Inn Hanoi!Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate your kind words about our hotel location and the housekeeping service.At the same time, I am very sorry to hear that several aspects of your experience did not meet your expectations. Please accept my sincere apologies for the inconvenience you encountered during check-in. Your description of the repeated registration process and the front desk service falling short of our standards is concerning. We are committed to providing professional and efficient service, and I will be addressing this issue directly with our front desk team to ensure it does not happen again.Regarding the breakfast, I appreciate your honest comparison with local dining options. We strive to offer quality and value in our breakfast service, so your comments will be shared with our culinary team as we review ways to improve our offerings.I also regret that the room’s soundproofing and the overall condition of the facilities did not meet your expectations. Your comfort is important to us, and your feedback will be taken into account as we plan future renovations.We are grateful for your positive remarks about our housekeeping staff, and I will be sure to pass along your compliments to them.Thank you again for your review. We hope to have the opportunity to welcome you back in the future with a much-improved experience.Warm regards,Chi LeGuest Service Manager
带爸妈入住酒店 出行方便 10分钟到老城 对面有小超市 早餐摊,咖啡店。报名当地团,司机也会来酒店接。方便快捷。下次还会再来
作为住一晚酒店500元的价格还算能接受,但酒店比较旧了,装修很一般,房间看出去就是聪明的居民楼也没啥景观,不过因为是国际连锁酒店,还比较放心吧。
将计就计价很好啊好啊好啊好👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌基金会和我一起睡觉
设施:整体非常好
卫生:不错
环境:还行
服务:比较好
整体推荐大家来试试特别好特别好特别好
房间设施都不错,就是临街会有点吵,但是浴缸很不错,泡澡很舒服。
房间和传统的那种。不喜欢淋浴踩在浴缸上。其他都可以。前台不是很大。早餐没有尝试不知道。尝试了叫醒服务。早餐单人费用约98人民币
酒店旧了些,服务不错。位置不错。
一家非常不错的四星级酒店。我们只预订了住宿。酒店对面有家商店和葡萄酒吧(从窗户就能看到)。
我们住了三晚,房间每天都会打扫,非常干净。
地理位置很方便,步行不远就能走到龟湖和老城区(但天气热的话,最好花2-3美元打车)。
酒店附近有个星形路口,那里有很多当地的非旅游餐厅。
旁边还有两三家不错的餐厅。
唯一的缺点是,我们下午4点半办理入住时,房间还没准备好,我们被要求在大堂等了10分钟。也许如果我提前在希尔顿荣誉客会办理了在线入住,房间就会提前准备好。
酒店的位置非常好,很便利,!对酒店其他方面有几点看法:
首先:前台办理入住不专业,上午十点半就进行了护照登记等…前台告知下午三点才可以办理入住,三点来了之后再次要求出示护照进行登记(流程又走一遍)。前台问客房 房间是否收拾好(当时三个房间陆续弄好两间房,第三间房又继续等),在被要求支付酒店押金后勉强入住。前台的服务非常不专业,四星标准都达不到。
其次就是早餐很简单敷衍(根本不配双早的价格),还不如酒店对面 周围50米范围的河内米粉店好吃(且20人民币就能吃得很好),第二天早餐根本没在酒店吃,直接去旁边奥巴马光顾的金莲烤肉米粉店(人均26元人民币,吃到撑)。
还有就是 房间的隔音简直就是旅社,隔壁房间讲话听得清清楚楚,并不是隔壁声音很大,就是正常交谈,晚上很晚才能安静,每天早上都会被搞卫生的吵醒,睡眠不好的慎重!硬件设施老旧就不用说了。
最后值得欣慰就是客房的卫生服务员还是不错的,收拾的很干净!
最后总结 接近八百一晚上的酒店,大家慎重考虑,个人觉得最多值三百。
这次出差入住体验整体很满意。酒店位置便利,出行办事都很方便。房间干净整洁,床品舒适,睡眠质量很好,完全缓解了旅途疲惫。设施齐全,热水、网络都很稳定,办公休息两不误。前台服务热情周到,办理入住退房高效快捷。卫生状况良好,环境安静不嘈杂。性价比高,非常适合商务出差,下次来这边还会选择这家酒店,推荐给有需要的朋友。