酒店回复: Dear Guest,First of all, we would like to apologise that your stay at our Hotel Leonardo Royal Frankfurt did not meet your expectations. Your opinion is very important to us and we take your feedback very seriously.We are very sorry to hear that you were unhappy with the condition of your room. We place great importance on cleanliness and comfort and sincerely apologise for the inconvenience you experienced. We always endeavour to provide a pleasant atmosphere for our guests. We regret that you found our staff unfriendly. Our goal is to provide excellent service to every guest, regardless of their background. We will use this feedback to further improve our service.Our hotel is conveniently located, with a bus stop right outside the door, from where you can reach the city centre in just minutes. We also attach great importance to a varied and high quality breakfast offer and prepare fresh egg dishes on request.We would like to emphasise that we have an open ear for all our guests' concerns. You can contact the team on site at any time so that we can offer you another room or try to solve the problem.With kind regards,Team Leonardo Royal Frankfurt
酒店回复: Dear Guest,Your feedback is invaluable to us and we are very sorry for your experience. The core of our service is to respect and value all our guests and it is disappointing to hear that we have not done this. Regarding hot water, we are happy to provide our guests with a kettle on request. There is also a capsule coffee machine in each of our rooms. Once again, we apologise for any inconvenience and hope that we can serve you better on another occasion.Yours sincerelyTeam Leonardo Royal Frankfurt
酒店回复: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Team Leonardo Royal Frankfurt
位置在南部边边但往北很近就到市中心，住在高层阳台房视野很开阔，向东南的房是对着墓园，如果介意入住时说明一下吧。
发布于德国
酒店服务很好，房间很干净，我们定的房间第二天一早传来巨响吵闹的装修声音， 和前台报告后，很快给我换了一个房间，及时处理问题！ 前台有柠檬水和苹果自取，很体贴。 酒店三晚，很满意，德国之行很美好。
非常不满意华人不友好吹风机是坏的打给前台的机子也很难用，被子非常脏正反两面都很脏 有不明绿色干掉的青苔状污渍在被子上 还有黑点等。然后被芯也是跑出来的。
晚上入住的没发现 早上一起来发现是坟墓对面的酒店。而且酒店非常的旧。
我个人觉得前台对我们中国人不是很友好，服务也很敷衍，很多东西还需要我去追问才有。
早餐很难吃，地理位置也不太好 去铁桥罗马广场也有段距离。
太老旧了这个酒店，反正让我对法兰克福的有了不好的印象。电梯太小太挤，我觉得就是国内村里的2星不能再多了，以及一进去感觉很阴森酒店房间。反正我是一秒都待不下去在这个酒店。
牙膏牙刷没有 还要自己买。欧洲其他酒店一般都会说客户说了就会免费给。
我发现还不少中国人住，哎反正如果我报团旅游让我住这里，我真的会满脸黑线。
法兰克福性价比之王，同价格区间没有对手，建议尽早check in，可以分配到高层视野更好的房间。
房间有下水道的味道。淋浴时下水特别慢地面会积水，而且淋浴是半开方式的玻璃，很快地面的积水就流到浴室地面上，特别麻烦。
根据评论选择了这家酒店，事实证明它真是太棒了。虽然离车站有点远，我们全程都打车，所以花了不少出租车费，但能在欧洲以这个价格享受到如此好的条件和宽敞的房间，简直是太幸运了。如果再来这里，我100%还会选择这家酒店。强烈推荐！早上能在房间阳台看到日出也是一大亮点！
房间超级棒，但是服务人员态度不咋地，感觉瞧不起人一样的。酒店没有开水，建议带个便携烧水壶。
酒店还可以吧，有些旧。房间里暖气不热，不算冷，也不暖和。盖两层被子才不冷
挺好的，交通便利，早餐比较一般。房间大，有阳台，透气舒适，工作人员也很友好。可爱不失效率。总体挺推荐的。
一切都很好！我已经来过这里很多次了。可惜这次我想要高楼层房间的愿望没有实现。
我们带着自行车，只能把它们放在行李房。我觉得有点奇怪，但至少它们能保持干燥，这点还是挺好的👍🏻。