酒店回复: Dear Xinxincoral,We truly appreciate your feedback, please allow us to reply in English to share our gratitude.We are truly delighted to hear that your stay in Krabi was such a perfect experience. It’s wonderful to know that you enjoyed the panoramic sea view from our lobby and felt the immersive resort atmosphere from the moment you arrived.We’re also thrilled that our swimming pool, children’s playground, food, and service all met your expectations. Walking through the garden surrounded by nature — and meeting the little animals along the way — is indeed one of the special experiences we love sharing with our guests.We sincerely look forward to welcoming you back for another relaxing and memorable stay in the near future.Warm regards,Mongkolrat MahasarinunExecutive Assistant Manager

酒店回复: Dear Guest,Thank you for sharing your detailed feedback about your recent stay with us. We are delighted to hear that you enjoyed our service, the convenience of our mobile app, and the quality and value of our restaurants and room service. Your kind comments are truly appreciated and will be shared with our team.At the same time, we sincerely apologize for the concerns you experienced regarding the facilities, spa experience, and the service incident you described. Please accept our deepest apologies for the inconvenience and distress caused, particularly regarding the missing towels and the handling of your spa room. This does not reflect the professional standards we strive to maintain.We also appreciate your comments on the condition of our facilities and landscaping, as they help guide our ongoing improvements.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future.Warm regards,Mongkolrat MahasarinunExecutive Assistant Manager

酒店回复: Dear Guest,We truly appreciate your feedback, please allow us to reply in English to share our gratitude. Thank you very much for your kind review and for sharing your detailed experience. We’re delighted to hear that you enjoyed our beachfront Thai massage, pool bar cuisine, and the friendly service from our team. Your feedback about the breakfast variety and room condition is truly appreciated and will be shared with our management for future improvements. We’re glad you’re a fan of the Dusit brand and look forward to welcoming you again—perhaps next time at Dusit Thani Bangkok or back here in Krabi for another relaxing stay.Warm regards,Mongkolrat MahasarinunExecutive Assistant Manager

酒店回复: Dear Guest,We truly appreciate your feedback, please allow us to reply in English to share our gratitude.Thank you very much for your wonderful review. We’re delighted to hear that you enjoyed the spacious sea-view room, excellent service, and the Club benefits, as well as our beautiful beach, relaxing pool, and plentiful breakfast. It’s truly rewarding to know you had a perfect stay with your family. We look forward to welcoming you back for another memorable and relaxing getaway soon.Warm regards,Mongkolrat MahasarinunExecutive Assistant Manager

酒店回复: Dear Shanfengwuyu,We truly appreciate your feedback, please allow us to reply in English to share our gratitude. Thank you so much for your wonderful review. We’re delighted that you enjoyed the resort’s atmosphere, attentive team, and convenient app service. It’s great to know you loved the breakfast, afternoon tea, and our beautiful lawn by the beach. We appreciate your kind understanding about the season and will take note of your comment regarding the ants. We look forward to welcoming you back for another fantastic stay when the sun is shining brighter.Warm regards,Mongkolrat MahasarinunExecutive Assistant Manager

酒店回复: 尊敬的 Wan Mohd Fazrul： 非常感谢您友好的反馈。我们很高兴听到您和您的家人拥有愉快的入住体验，并对我们友好的服务表示赞赏。对于因地板湿滑和意外触发火灾警报而造成的不便，我们深表歉意。我们已将您的意见与我们的团队分享，以确保改进，让您在未来的入住体验更加舒适。 此致， Mongkolrat Mahasarinun 行政助理经理

酒店回复: Dear Valued Guest,Allow me to response in English. Thank you for your thoughtful review. We’re delighted you enjoyed our garden-like setting, peaceful Klong Muang Beach, and the complimentary kayaks and paddleboards. It’s great to hear you found our facilities clean and well-maintained, and that breakfast was a highlight. We appreciate your feedback on the rooms and will keep it in mind as we continue to improve. We look forward to welcoming you back for another relaxing getaway.Warm regards,Mongkolrat MahasarinunExecutive Assistant Manager

酒店回复: Dear Elena,Thank you for taking the time to share your recent experience with us. We truly value your feedback as it helps us continue to improve.We’re pleased to hear that you enjoyed our shuttle service and appreciated the complimentary paddle boards and kayaks, as well as the newly renovated room. However, we’re sorry to learn that aspects of your stay did not fully meet your expectations.Please accept our apologies for any inconvenience caused by the renovation work nearby. We’re doing our best to minimize any disturbance, and we appreciate your understanding. Your comments regarding the breakfast variety and fruit quality have also been shared with our culinary team for immediate review.We hope to have another opportunity to welcome you back in the future and deliver a more seamless experience.Regards.Mongkolrat MahasarinunExecutive Assistant Manager

酒店回复: 亲爱的 Stitchie： 非常感谢您抽出时间分享您的详细反馈。我们很高兴听到您喜欢我们轻松的度假氛围、大堂的热情接待、友好的接待团队以及种类繁多的早餐。 我们非常感谢您对我们服务团队的赞赏——您的认可意义重大，我们会与大家分享。我们也注意到您关于隔音、维护和海景遮挡的反馈。您的意见非常有帮助，我们会与我们的管理团队分享，以便我们在未来进行改进。 再次感谢您坦诚且鼓舞人心的反馈。我们希望下次能再次欢迎您，为您带来更美好的体验。 此致， Mongkolrat Mahasarinun 行政助理经理

酒店回复: 尊敬的 Elisiaone： 感谢您分享您的体验。我们很高兴您享受了俱乐部的各项福利、美味的餐点、清爽的饮品以及我们的海滩和泳池设施。我们也很高兴得知，我们还为您的住宿增添了现场娱乐表演。 我们希望很快再次欢迎您来此享受轻松愉快的假期。 此致， Mongkolrat Mahasarinun 行政助理经理