酒店回复: Thank you! We appreciate you staying with us!
5.0分
其他
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The room was very nice being a suite! So much room and felt like an apartment verse a tiny overnight! Clean and well appointed! Shelly was great at the front desk!
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酒店回复: Tammy- we thank you for staying with us and hope to see you again soon!
5.0分
家庭亲子
Everything was great. The front desk lady in the afternoon was so friendly, helpful and awesome. I wish I had caught her name.
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酒店回复: Nannette - we appreciate you staying with us and hope to see you again!
2.0分
朋友出游
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We had to transfer rooms because the TV in the first room was going out. We found this out after we unpacked and settled in. Once in the new room we discovered the bathroom sink was clogged. We discovered this after showering and had to redress to let maintenance in. Lastly, the remote to the TV wasn’t working in the new room. They found a new remote and had to tape the batteries in to prevent them from falling out. This is not the standards I am accustomed to at Marriott properties.
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酒店回复: Kelly- we thank you for staying with us and apologize for the issues you encountered during your stay. We appreciate you bringing these to our attention so that we can address them and your comments will be shared with our engineering team. Thanks!
1.0分
家庭亲子
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My room was dirty with items on the floor by beds that were NEVER cleaned even though I pointed them out to a supervisor. Outlets by bed that didn't work and solution was to being us an extension cord that had been spliced and taped back together with another cord leaving us with a fire hazard. No offer to move us or any other solution.
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酒店回复: Mark- we apologize for the issues you encountered during your stay, and your comments have been passed on to our management staff to address. Thanks!
1.0分
家庭亲子
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Our room was dirty with pacifiers, qtips and other things beside the bed that stayed there the entire trip even though we pointed it out. We had an electrical issue in our room and their solution was to bring us an extension cord...that had been spliced and taped together with another cord!!! They never fixed the issue, they never offered a solution! This was the worst stay I have EVER had in a hotel! I have been trying to reach out to Orbitz to get some sort of compensation, but cannot get the connection to occur and would love to have someone reach me!
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酒店回复: I would like to apologize for the issues you have experienced with your room. Providing the highest quality of hospitality is our number one priority. My team has informed me of all of the issues you have experienced. I understand you did not want to move rooms. Unfortunately, this did limit our ability to create a better stay experience. Again, I do apologize that this happened and I will be sure to have our leadership team address the issues so that any future guests will not have the same experience. Please know that your stay experience is very important to us and I apologize that we did not provide the best experience for you.
1.0分
其他
Indoor pool wasn't working as advertised didn't want to Discount the room talk to corporate was very rude to me
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酒店回复: Harley- we apologize for the issues you encountered during your stay, and thank you for your feedback which will be shared with our management team.
5.0分
家庭亲子
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This hotel was the perfect base for us to explore Nashville. The Grand Ole Opry is just down the road next to a large shopping mall with a good choice of restaurants. Our room at the hotel was huge - 2 double beds with a kitchen, dining table, sofa and desk. It was very good value for money compared to downtown Nashville. There was a shuttle bus to and from downtown which was only $15 per person which took the headache out of trying to find somewhere to park. Would definitely recommend this hotel.
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酒店回复: Debbie- thank you so much! We are so happy you enjoyed your stay and we hope to see you again!
3.0分
情侣出游
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Hotel was clean and conveniently located. However the indoor pool was completely closed for our entire stay, with no notice of this in advance or at check-in. We booked based on having that amenity and did not receive it.
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酒店回复: Todd - we appreciate you staying with us and thank you for your feedback!
这是我们第二次入住这家酒店，体验非常棒。我们还会再来的。
房间棒极了。各方面都干净整洁。不过浴室的风扇声音有点大。无线网络勉强可以接受。早餐非常棒，种类丰富。工作人员很友好，服务也很棒。
The room was very nice being a suite! So much room and felt like an apartment verse a tiny overnight! Clean and well appointed! Shelly was great at the front desk!
Everything was great. The front desk lady in the afternoon was so friendly, helpful and awesome. I wish I had caught her name.
We had to transfer rooms because the TV in the first room was going out. We found this out after we unpacked and settled in. Once in the new room we discovered the bathroom sink was clogged. We discovered this after showering and had to redress to let maintenance in. Lastly, the remote to the TV wasn’t working in the new room. They found a new remote and had to tape the batteries in to prevent them from falling out. This is not the standards I am accustomed to at Marriott properties.
My room was dirty with items on the floor by beds that were NEVER cleaned even though I pointed them out to a supervisor. Outlets by bed that didn't work and solution was to being us an extension cord that had been spliced and taped back together with another cord leaving us with a fire hazard. No offer to move us or any other solution.
Our room was dirty with pacifiers, qtips and other things beside the bed that stayed there the entire trip even though we pointed it out. We had an electrical issue in our room and their solution was to bring us an extension cord...that had been spliced and taped together with another cord!!! They never fixed the issue, they never offered a solution! This was the worst stay I have EVER had in a hotel! I have been trying to reach out to Orbitz to get some sort of compensation, but cannot get the connection to occur and would love to have someone reach me!
Indoor pool wasn't working as advertised didn't want to Discount the room talk to corporate was very rude to me
This hotel was the perfect base for us to explore Nashville. The Grand Ole Opry is just down the road next to a large shopping mall with a good choice of restaurants. Our room at the hotel was huge - 2 double beds with a kitchen, dining table, sofa and desk. It was very good value for money compared to downtown Nashville. There was a shuttle bus to and from downtown which was only $15 per person which took the headache out of trying to find somewhere to park. Would definitely recommend this hotel.
Hotel was clean and conveniently located. However the indoor pool was completely closed for our entire stay, with no notice of this in advance or at check-in. We booked based on having that amenity and did not receive it.