酒店回复: Drogi mageot72, Dziękujemy za opinię. Ale jesteśmy inną firmą - Hasienda Beach Apartments. Zarządzamy apartamentami w budynku E2 (patrz zdjęcie), który znajduje się na terenie dużego kompleksu - Hacienda Beach Sozopol. Mamy nadzieję, że następnym razem Twój urlop będzie przyjemniejszy. Z poważaniem.
酒店回复: Drogi 549klaudias, Dziękujemy za opinię. Ale jesteśmy inną firmą - Hasienda Beach Apartments. Zarządzamy apartamentami w budynku E2 (patrz zdjęcie), który znajduje się na terenie dużego kompleksu - Hacienda Beach Sozopol. Mamy nadzieję, że następnym razem Twój urlop będzie przyjemniejszy. Z poważaniem.
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Overall, we had a pleasant experience at this hotel, but there were a number of issues that affected our comfort. The air conditioning in the bedroom worked, but the sitting room unit was broken from the day we arrived. We reported it, and while an engineer confirmed it was out of gas, it was never repaired during our stay. We also heard other guests with similar complaints. There was a leak in our bathroom from the room above, and although we reported it to reception multiple times, it took several attempts before anything was done. The dining area and corridors have no air conditioning, which made meals uncomfortable in 36°C heat. We found this quite unacceptable in such weather. Housekeeping was inconsistent—beds were often not made unless we asked, and restaurant service was very slow. We regularly had to ask for our table to be cleared and cleaned. We did enjoy some aspects of the hotel, but the lack of responsiveness and basic maintenance issues really need to be addressed to improve the guest experience.
屠杀。肮脏、恶臭,而且普遍缺乏组织。房间天花板漏水(每次楼上的邻居冲水或洗澡时,水都会从电动吸顶灯中倾泻而出 - 在接待处报告了 7 次 - 他们最后给我们带来了一个水桶,里面有水倒进去),腐烂还有发臭的冷肉、旧面包(每天添加)、游泳池没有厕所——孩子们在周围或直接在游泳池里撒尿。每天都是同样的菜肴,今天不起作用的明天就会出现——无论条件如何。通过垃圾场进入海滩。酒店里没有水——你可以在酒吧买水(即使有AI选项)。食品仅采用现成产品 - 包装中的冷盘、包装中的炸薯条、包装中的肉类(鸡肉等)。 你唯一不能抱怨的是两个女孩——动画师——她们实际上试图让孩子们开心并为他们发明游戏——更不用说——波兰女性:)
这家酒店是我见过的最差的。你可以继续谈论哪里出了问题。照片并不能反映房间的实际情况,房间破损、肮脏,浴室很糟糕,马桶上的水滴到地板上,下水道很臭,甚至还有虫子在酒店周围游荡😳😱我将在此处添加照片中的所有内容。只有电梯,因为它们都不起作用。食物质量差、单调且选择少。全包是一个错误...有 3 顿主餐,中间有泳池旁边的“小吃” - 主要是面团香肠,你必须排队半个小时...饮料太甜了,人造的你不能喝它。我被这个****了。服务很糟糕——他们用英语和波兰语交流得不好,他们的面孔和态度就好像他们正在努力工作一样,没有笑容。没有人把我们的行李搬到四楼。我们已经8天没有更换床单或打扫房间了,这应该是四星级酒店的标准。从窗户看到的景色本来应该是一个公园,但显然公园被烧毁了,那里有一个垃圾填埋场(照片)。工作人员到处抽烟。动画师都是非常年轻的女孩,她们没有什么可提供的,也不能鼓励人们参与景点,而且很粗鲁。在描述中我们说晚上会有现场音乐表演,但在整个住宿期间绝对没有任何东西。最典型的是暴风雨中一棵折断的树,它落在我们的阳台上并掀掉了屋顶 - 即使这样也无法说服他们改变我们的房间。尽管有危险,我们还是必须留在这种条件下。位置很差,附近只有海滩和高速公路。显然,工作人员偷了房间里的珠宝和钱,所以出于恐惧,我们带走了所有值钱的东西......所有这些都意味着我会给这家酒店评价为 1 星甚至更低,当然不是 4 星。我不推荐它! !
Overall, we had a pleasant experience at this hotel, but there were a number of issues that affected our comfort. The air conditioning in the bedroom worked, but the sitting room unit was broken from the day we arrived. We reported it, and while an engineer confirmed it was out of gas, it was never repaired during our stay. We also heard other guests with similar complaints. There was a leak in our bathroom from the room above, and although we reported it to reception multiple times, it took several attempts before anything was done. The dining area and corridors have no air conditioning, which made meals uncomfortable in 36°C heat. We found this quite unacceptable in such weather. Housekeeping was inconsistent—beds were often not made unless we asked, and restaurant service was very slow. We regularly had to ask for our table to be cleared and cleaned. We did enjoy some aspects of the hotel, but the lack of responsiveness and basic maintenance issues really need to be addressed to improve the guest experience.