When I booked online I wanted one room with 2 queen beds. Website said they were all sold out so I had to book a more expensive room with one bed and a sitting area with sofa bed. Room had 2 tv's and 1 remote. TV's did work so front desk came to fix the problem. Then, when ready for sleep, I tried to pull out sofa bed but it wouldn't pull out. My brother helped me and it came out. The mattress was terrible and I wasn't going to sleep on it so I thought the couch would be more comfortable but the brackets holding the bed were broken and we couldn't get the bed back in. Another call to front desk. Couldn't get the bed back in the couch so I was given a key to another room and my brother stayed in the original room. Lo and behold, the room had two queen beds (which I thought were sold out). In the morning the shower didn't drain. I grabbed two sweet rolls and coffee for breakfast. The pastries were at least a week old and I threw them out because they were not edible. I don't recommend this place.
1.0分
情侣出游
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water main failure. dirty hotel in lobby and stairs and one and only toilet. Rooms orderly but smelled of dogs, cats, and tobacco smoke. Dated . Staff handcuffed by City of Grafton water main for no water, however this hotel needs new "life".
1.0分
其他
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Worst hotel experience in a long time. Was given a smaller room than we reserved. Sleeper couch was dirty , unchanged and so uncomfortable it was impossible to sleep. Breakfast was stale bagels. Terrible service We complained several times and were given new sheets that we had to change ourselves.
5.0分
家庭亲子
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I think a lot of the bad reviews are from people that have never stayed in a small town hotel before. Service was good room was clean breakfast was timely and the pool was open.
3.0分
其他
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There are not much options of places to stay but this is the second time i’ve stayed here and it’s better that the other available hotel. My only feedback would be the cleanliness. I recommend you wipe everything before use. When I stayed everything felt sticky and there was dust.
2.0分
朋友出游
Pool and hot tub were both closed. TV remote was held together with electrical tape and the office chair was peeled away and gross.
1.0分
家庭亲子
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The family went for a funeral. There was something wrong with everyones rooms. Our room was dirty,needed new carpet or clean carpet, ithers rooms bed sheets stained, hole in sink and leaking. Fireplace didn't work. Needs some attention. Send something out to inspect the property and rooms.
1.0分
家庭亲子
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Pool area was closed when they said it would be open. Burned out bulbs in nearly every light in the room. Dirty carpet. Lobby was nice with a buffalo head above the fireplace.
2.0分
家庭亲子
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Didn't like much except it was quiet. No service at bar pool had algae in it. Could of been cleaned with 5 min of brushing. Been there a few times in last 2 yrs Jacuzzi has never worked. To me not a good representation of Wyndham.
2.0分
家庭亲子
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The room was ok, the breakfast on the first day had sausage and that was it for warm food the pool was absolutely disgusting between the dirt and hairballs in the water and the pistachio shells all over the floor the hot tub is out of service and apparently has been for quite some time it was very quiet though
When I booked online I wanted one room with 2 queen beds. Website said they were all sold out so I had to book a more expensive room with one bed and a sitting area with sofa bed. Room had 2 tv's and 1 remote. TV's did work so front desk came to fix the problem. Then, when ready for sleep, I tried to pull out sofa bed but it wouldn't pull out. My brother helped me and it came out. The mattress was terrible and I wasn't going to sleep on it so I thought the couch would be more comfortable but the brackets holding the bed were broken and we couldn't get the bed back in. Another call to front desk. Couldn't get the bed back in the couch so I was given a key to another room and my brother stayed in the original room. Lo and behold, the room had two queen beds (which I thought were sold out). In the morning the shower didn't drain. I grabbed two sweet rolls and coffee for breakfast. The pastries were at least a week old and I threw them out because they were not edible. I don't recommend this place.
water main failure. dirty hotel in lobby and stairs and one and only toilet. Rooms orderly but smelled of dogs, cats, and tobacco smoke. Dated . Staff handcuffed by City of Grafton water main for no water, however this hotel needs new "life".
Worst hotel experience in a long time. Was given a smaller room than we reserved. Sleeper couch was dirty , unchanged and so uncomfortable it was impossible to sleep. Breakfast was stale bagels. Terrible service We complained several times and were given new sheets that we had to change ourselves.
I think a lot of the bad reviews are from people that have never stayed in a small town hotel before. Service was good room was clean breakfast was timely and the pool was open.
There are not much options of places to stay but this is the second time i’ve stayed here and it’s better that the other available hotel. My only feedback would be the cleanliness. I recommend you wipe everything before use. When I stayed everything felt sticky and there was dust.
Pool and hot tub were both closed. TV remote was held together with electrical tape and the office chair was peeled away and gross.
The family went for a funeral. There was something wrong with everyones rooms. Our room was dirty,needed new carpet or clean carpet, ithers rooms bed sheets stained, hole in sink and leaking. Fireplace didn't work. Needs some attention. Send something out to inspect the property and rooms.
Pool area was closed when they said it would be open. Burned out bulbs in nearly every light in the room. Dirty carpet. Lobby was nice with a buffalo head above the fireplace.
Didn't like much except it was quiet. No service at bar pool had algae in it. Could of been cleaned with 5 min of brushing. Been there a few times in last 2 yrs Jacuzzi has never worked. To me not a good representation of Wyndham.
The room was ok, the breakfast on the first day had sausage and that was it for warm food the pool was absolutely disgusting between the dirt and hairballs in the water and the pistachio shells all over the floor the hot tub is out of service and apparently has been for quite some time it was very quiet though