酒店回复: hello and thank you for staying with us please accept our apologies for the issues you had during your check in process management is looking into it and will make sure it does not happens i hope you give us another chance
1.0分
其他
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Room smells,staff not honest at all,breakfast ok,parking ok
Overall worse experience by far.pictures not accurate and half of the amenities not available.like heated pool,hot tub and no tub on room just a simple table with 2 chairs with a outlet the don’t work
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酒店回复: I can assure you that the heated pool is working. I apologise for the incovinence, the hotel is undergoing renovation.
5.0分
家庭亲子
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Tha room was clean and the bed was comfortable. But best of all was the pleasant young man and his sister at the front desk! What a delight to meet young people who are kind and considerate.
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酒店回复: We’re happy you enjoyed the clean room and comfortable bed, and we appreciate your compliments to our front desk team. We hope to welcome you again soon.
3.0分
商务出差
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No parking bc they allow the bar next door to occupy space.
Chair in room torn and badly stained. Scary looking.
Rest of room okay. Other then u can tell bathroom floor NOT MOPPED!!!
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酒店回复: Hi Nancyann,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. Parking limitations caused by the neighboring bar can be frustrating, and we are actively working on improving how we manage and reserve parking for our guests.We are also very sorry to hear about the condition of the chair and the cleanliness concerns in your room. This is not the standard we strive for at AmericInn, and your comments have been forwarded to our housekeeping and maintenance teams for immediate correction.We appreciate you bringing these matters to our attention, as it allows us to improve. We hope you’ll consider giving us another opportunity to provide you with a much better experience.Warm regards,AmericInn – Management Team
3.0分
情侣出游
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Our bathroom light was out- we reported it and they said they’d fix it. Didn’t. There for a wedding- no light for makeup. Tv in bedroom didn’t work- two tvs in same room one in front of the other- neither worked. Got the late checkout and was charged 3 times $25 total $75. Room wasn’t ready at 3 but at 3:20. Elevator smelled like smoke
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酒店回复: Dear Robert,Thank you for taking the time to share your feedback. We sincerely apologize for the maintenance and billing issues you experienced during your stay. What you described is certainly not the level of service or attention to detail we strive to provide. Your comments regarding the bathroom light, television, and elevator have been shared with our maintenance and housekeeping teams for immediate correction. We’re also reviewing the billing matter internally to ensure proper adjustments are made. We truly appreciate you bringing these concerns to our attention, as they help us improve the guest experience. We hope you will consider giving us another opportunity to provide you with the quality and comfort you expect from AmericInn.Warm regards,Management TeamAmericInn by Wyndham Vidalia, GA
4.0分
其他
Property was in good shape. Room was spacious and comfortable. Breakfast was edible. Would stay again.
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酒店回复: Dear David,Thank you for your positive review and kind words! We’re happy to hear you found the property in good shape and your room spacious and comfortable. We also appreciate your feedback about breakfast — it helps us make improvements for our guests. We’re delighted to know you would stay with us again and look forward to welcoming you back to AmericInn Vidalia soon!Warm regards,Management TeamAmericInn by Wyndham Vidalia, GA
4.0分
其他
Easy parking, friendly staff and very helpful, close to really good food, good breakfast, with clean room, hot shower, and wifi. Good value.
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酒店回复: Dear Mr. Peeler,Thank you for staying with us at AmericInn by Wyndham Vidalia, GA, and for sharing such a thoughtful review. We’re delighted to hear that you enjoyed the easy parking, friendly and helpful staff, nearby dining, breakfast, clean room, hot shower, and Wi-Fi. It’s wonderful to know you found your stay to be a good value.We truly appreciate your feedback and look forward to welcoming you back on your next visit.Sincerely,Management TeamAmericInn by Wyndham Vidalia, GA
3.0分
商务出差
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This hotel gets an 8.6? Sorry, that is too generous. The room smelled like people had been smoking in it and freshener was sprayed to cover it up. The faucet in the bathtub was marred by years of water stains. The shower head was awful. The refrigerator was loud. I unplugged it. Lame TV with low resolution, but that's mostly minor to me. The bed was fine. I actually slept well, maybe partly due to the A/C unit was good and could make the room a meat locker and I like it pretty cold at night. Not the hotel's fault, but some geezer, after getting his eggs, just tossed the serving spoon into the eggs. No thanks. Went elsewhere for breakfast. Told the desk clerk. I wonder if she knew to tell the kitchen staff. Did it get fixed? I wouldn't stay there again. Disappointed in Wyndham.
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酒店回复: Hi Russell,Thank you for taking the time to share your detailed feedback. We’re glad to hear you found the bed comfortable and that the air conditioning helped you rest well. At the same time, we’re very sorry to learn about the issues you experienced with the room odor, bathroom fixtures, refrigerator noise, and the shower. Your concerns have been noted, and our housekeeping and maintenance teams will be reviewing these areas closely to improve guest comfort.We also regret the breakfast experience you described and appreciate that you brought it to our staff’s attention. We are addressing food-handling procedures with our team to ensure better oversight in the future.We understand your disappointment and are committed to making the necessary improvements. Thank you again for your honesty, and we hope you might consider giving us another opportunity in the future to provide a much better stay.Best regards,Management TeamAmericInn by Wyndham in Vidalia, Georgia
5.0分
其他
Staff nice. TVs antiquated, Roku remote does not work.
Room was set at 65 degrees when we arrived. Who likes 65? Wasting $
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酒店回复: Hi Alexander,Thank you for your 10/10 review! We’re pleased to hear that our staff made a good impression. We also appreciate your feedback regarding the TV and room temperature — comments like these help us identify areas where we can improve the guest experience.We look forward to welcoming you back on your next trip to Vidalia.Best regards,Management TeamAmericInn by Wyndham in Vidalia, Georgia
需要改进
我们来这里是为了在乔治亚州里兹维尔进行清晨手术。床不太舒服。酒店过时了。
大部分地方都很干净，浴室地板又粘又脏。我们到达时外面垃圾满地都是，第二天早上离开时仍然没有人收拾。
价格不太贵，总的来说，这是一家不错的酒店。
糟糕的客户服务
我们刚到的时候，前台没有人，但是你可以听到他们在办公室看电视。我们站在那里等着，最后按了铃，服务员走了出来，态度很粗鲁，好像我们打扰了她。她盯着我们看，好像我们是讨厌的人。我永远无法理解对别人友善有多难，尤其是如果你在公共场所工作的话。
Room smells,staff not honest at all,breakfast ok,parking ok
Overall worse experience by far.pictures not accurate and half of the amenities not available.like heated pool,hot tub and no tub on room just a simple table with 2 chairs with a outlet the don’t work
Tha room was clean and the bed was comfortable. But best of all was the pleasant young man and his sister at the front desk! What a delight to meet young people who are kind and considerate.
No parking bc they allow the bar next door to occupy space.
Chair in room torn and badly stained. Scary looking.
Rest of room okay. Other then u can tell bathroom floor NOT MOPPED!!!
Our bathroom light was out- we reported it and they said they’d fix it. Didn’t. There for a wedding- no light for makeup. Tv in bedroom didn’t work- two tvs in same room one in front of the other- neither worked. Got the late checkout and was charged 3 times $25 total $75. Room wasn’t ready at 3 but at 3:20. Elevator smelled like smoke
Property was in good shape. Room was spacious and comfortable. Breakfast was edible. Would stay again.
Easy parking, friendly staff and very helpful, close to really good food, good breakfast, with clean room, hot shower, and wifi. Good value.
This hotel gets an 8.6? Sorry, that is too generous. The room smelled like people had been smoking in it and freshener was sprayed to cover it up. The faucet in the bathtub was marred by years of water stains. The shower head was awful. The refrigerator was loud. I unplugged it. Lame TV with low resolution, but that's mostly minor to me. The bed was fine. I actually slept well, maybe partly due to the A/C unit was good and could make the room a meat locker and I like it pretty cold at night. Not the hotel's fault, but some geezer, after getting his eggs, just tossed the serving spoon into the eggs. No thanks. Went elsewhere for breakfast. Told the desk clerk. I wonder if she knew to tell the kitchen staff. Did it get fixed? I wouldn't stay there again. Disappointed in Wyndham.
Staff nice. TVs antiquated, Roku remote does not work.
Room was set at 65 degrees when we arrived. Who likes 65? Wasting $