酒店回复: hello and thank you for staying with us please accept our apologies for the issues you had during your check in process management is looking into it and will make sure it does not happens i hope you give us another chance
3.0分
情侣出游
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Our bathroom light was out- we reported it and they said they’d fix it. Didn’t. There for a wedding- no light for makeup. Tv in bedroom didn’t work- two tvs in same room one in front of the other- neither worked. Got the late checkout and was charged 3 times $25 total $75. Room wasn’t ready at 3 but at 3:20. Elevator smelled like smoke
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酒店回复: Dear Robert,Thank you for taking the time to share your feedback. We sincerely apologize for the maintenance and billing issues you experienced during your stay. What you described is certainly not the level of service or attention to detail we strive to provide. Your comments regarding the bathroom light, television, and elevator have been shared with our maintenance and housekeeping teams for immediate correction. We’re also reviewing the billing matter internally to ensure proper adjustments are made. We truly appreciate you bringing these concerns to our attention, as they help us improve the guest experience. We hope you will consider giving us another opportunity to provide you with the quality and comfort you expect from AmericInn.Warm regards,Management TeamAmericInn by Wyndham Vidalia, GA
4.0分
其他
Property was in good shape. Room was spacious and comfortable. Breakfast was edible. Would stay again.
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酒店回复: Dear David,Thank you for your positive review and kind words! We’re happy to hear you found the property in good shape and your room spacious and comfortable. We also appreciate your feedback about breakfast — it helps us make improvements for our guests. We’re delighted to know you would stay with us again and look forward to welcoming you back to AmericInn Vidalia soon!Warm regards,Management TeamAmericInn by Wyndham Vidalia, GA
4.0分
其他
Easy parking, friendly staff and very helpful, close to really good food, good breakfast, with clean room, hot shower, and wifi. Good value.
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酒店回复: Dear Mr. Peeler,Thank you for staying with us at AmericInn by Wyndham Vidalia, GA, and for sharing such a thoughtful review. We’re delighted to hear that you enjoyed the easy parking, friendly and helpful staff, nearby dining, breakfast, clean room, hot shower, and Wi-Fi. It’s wonderful to know you found your stay to be a good value.We truly appreciate your feedback and look forward to welcoming you back on your next visit.Sincerely,Management TeamAmericInn by Wyndham Vidalia, GA
3.0分
商务出差
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This hotel gets an 8.6? Sorry, that is too generous. The room smelled like people had been smoking in it and freshener was sprayed to cover it up. The faucet in the bathtub was marred by years of water stains. The shower head was awful. The refrigerator was loud. I unplugged it. Lame TV with low resolution, but that's mostly minor to me. The bed was fine. I actually slept well, maybe partly due to the A/C unit was good and could make the room a meat locker and I like it pretty cold at night. Not the hotel's fault, but some geezer, after getting his eggs, just tossed the serving spoon into the eggs. No thanks. Went elsewhere for breakfast. Told the desk clerk. I wonder if she knew to tell the kitchen staff. Did it get fixed? I wouldn't stay there again. Disappointed in Wyndham.
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酒店回复: Hi Russell,Thank you for taking the time to share your detailed feedback. We’re glad to hear you found the bed comfortable and that the air conditioning helped you rest well. At the same time, we’re very sorry to learn about the issues you experienced with the room odor, bathroom fixtures, refrigerator noise, and the shower. Your concerns have been noted, and our housekeeping and maintenance teams will be reviewing these areas closely to improve guest comfort.We also regret the breakfast experience you described and appreciate that you brought it to our staff’s attention. We are addressing food-handling procedures with our team to ensure better oversight in the future.We understand your disappointment and are committed to making the necessary improvements. Thank you again for your honesty, and we hope you might consider giving us another opportunity in the future to provide a much better stay.Best regards,Management TeamAmericInn by Wyndham in Vidalia, Georgia
5.0分
其他
Staff nice. TVs antiquated, Roku remote does not work.
Room was set at 65 degrees when we arrived. Who likes 65? Wasting $
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酒店回复: Hi Alexander,Thank you for your 10/10 review! We’re pleased to hear that our staff made a good impression. We also appreciate your feedback regarding the TV and room temperature — comments like these help us identify areas where we can improve the guest experience.We look forward to welcoming you back on your next trip to Vidalia.Best regards,Management TeamAmericInn by Wyndham in Vidalia, Georgia
4.0分
其他
I love that my room had a balcony with a view across the lake/pond; quiet and relaxing.
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酒店回复: Dear Seth,Thank you for your kind review and positive rating! We’re so glad you enjoyed the peaceful view from your balcony and found your stay quiet and relaxing. It’s wonderful to know you had a pleasant experience, and we look forward to welcoming you back soon for another enjoyable visit at AmericInn Vidalia.Warm regards,Management TeamAmericInn by Wyndham Vidalia, GA
5.0分
情侣出游
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I loved how convenient it was to dining options and close to shopping and restaurants. I loved the Lake view and how cozy the hotel itself was. I was kinda down that the hot tub was closed, but overall it was a nice stay. The hotel staff was top notch and went above and beyond. I highly suggest staying here!
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酒店回复: Hi Jordan—thank you for the 10/10 and for highlighting our convenient location, lake view, and cozy feel at AmericInn by Wyndham Vidalia. We’re thrilled our team made your stay. We’ve begun a full renovation under new management—brand-new beds and mattresses, refreshed accessories, and upgraded amenities. The hot tub is temporarily closed for refurbishment as part of these upgrades—we understand the disappointment and appreciate your patience. With updated policies and added staff training, you may see some new, even more professional faces next time. We look forward to welcoming you back!
5.0分
其他
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Friendly Vidalia
The AmericInn was a fine hotel for our getaway. The breakfast was varied and plentiful. Front desk staff was friendly and multitask when things got busy.
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酒店回复: Hi William,Thank you for your wonderful 10/10 review! We’re delighted to hear that you enjoyed your getaway with us, found the breakfast plentiful, and experienced friendly service from our front desk team. Feedback like yours means a lot to us.We look forward to welcoming you back the next time you’re in Vidalia.Best regards,Management TeamAmericInn by Wyndham in Vidalia, Georgia
需要改进
我们来这里是为了在乔治亚州里兹维尔进行清晨手术。床不太舒服。酒店过时了。
大部分地方都很干净，浴室地板又粘又脏。我们到达时外面垃圾满地都是，第二天早上离开时仍然没有人收拾。
价格不太贵，总的来说，这是一家不错的酒店。
糟糕的客户服务
我们刚到的时候，前台没有人，但是你可以听到他们在办公室看电视。我们站在那里等着，最后按了铃，服务员走了出来，态度很粗鲁，好像我们打扰了她。她盯着我们看，好像我们是讨厌的人。我永远无法理解对别人友善有多难，尤其是如果你在公共场所工作的话。
Our bathroom light was out- we reported it and they said they’d fix it. Didn’t. There for a wedding- no light for makeup. Tv in bedroom didn’t work- two tvs in same room one in front of the other- neither worked. Got the late checkout and was charged 3 times $25 total $75. Room wasn’t ready at 3 but at 3:20. Elevator smelled like smoke
Property was in good shape. Room was spacious and comfortable. Breakfast was edible. Would stay again.
Easy parking, friendly staff and very helpful, close to really good food, good breakfast, with clean room, hot shower, and wifi. Good value.
This hotel gets an 8.6? Sorry, that is too generous. The room smelled like people had been smoking in it and freshener was sprayed to cover it up. The faucet in the bathtub was marred by years of water stains. The shower head was awful. The refrigerator was loud. I unplugged it. Lame TV with low resolution, but that's mostly minor to me. The bed was fine. I actually slept well, maybe partly due to the A/C unit was good and could make the room a meat locker and I like it pretty cold at night. Not the hotel's fault, but some geezer, after getting his eggs, just tossed the serving spoon into the eggs. No thanks. Went elsewhere for breakfast. Told the desk clerk. I wonder if she knew to tell the kitchen staff. Did it get fixed? I wouldn't stay there again. Disappointed in Wyndham.
Staff nice. TVs antiquated, Roku remote does not work.
Room was set at 65 degrees when we arrived. Who likes 65? Wasting $
I love that my room had a balcony with a view across the lake/pond; quiet and relaxing.
I loved how convenient it was to dining options and close to shopping and restaurants. I loved the Lake view and how cozy the hotel itself was. I was kinda down that the hot tub was closed, but overall it was a nice stay. The hotel staff was top notch and went above and beyond. I highly suggest staying here!
Friendly Vidalia
The AmericInn was a fine hotel for our getaway. The breakfast was varied and plentiful. Front desk staff was friendly and multitask when things got busy.