Checked in. Left. Didn't return till midnight. Saw two roaches crawling on the bed. Went to bed. Woke up and took a shower . Tube dirty and caulking on the tub was mildewed. 3 guest and two towels. Went downstairs to get coffee and it was cold. Checked out and told the person at the front desk about my concerns and he said thanks for letting him know. He didn't blink a eye to try to address the issues. You pay good money to stay at a decent hotel and that's all you got to say. Not good. I should be compensated for some of this. Not just tell me thanks for letting him know.
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酒店回复: Dear Guest,Thank you for sharing your feedback. I sincerely apologize for the cleanliness and service issues you experienced during your stay. This is not the standard we aim to provide, and your comments have been shared with our team to address immediately. I also regret that your concerns were not properly acknowledged at the front desk.We appreciate you bringing this to our attention and hope to have the chance to provide you with a much better experience in the future.Sincerely,Tanuja PatelGeneral Manager
4.0分
商务出差
Our stay was for business and the hotel was exactly what we needed. Clean spaces, friendly staff and a yummy breakfast!
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酒店回复: Dear Guest, Thank you so much for the wonderful score! We are thrilled to know you had a great stay with us. We truly appreciate you choosing La Quinta Inn & Suites Ponca City and hope to have the pleasure of welcoming you back again soon. Warmly, The Team at La Quinta Inn & Suites Ponca City
1.0分
商务出差
The room is gross, furniture was ragged and taped with blue duct tape, roomed smelled like feet and ac want woking! Never again will o stay at a La Quinta!
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酒店回复: Hello Debbie, thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. At LaQuinta, we always strive to provide our guests with the highest level of service and comfort, and it’s clear we fell short in your case. We understand how frustrating this must have been and appreciate you bringing the issue to our attention. Please know that we are taking your comments seriously and are reviewing the matter internally to ensure it is properly addressed and not repeated in the future. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a much-improved stay.
5.0分
家庭亲子
Quick check-in and friendly staff. The breakfast bar was great even for my picky eater!
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酒店回复: Dear Guest,Thank you for your wonderful review! We’re so glad to hear you enjoyed our quick check-in, friendly service, and breakfast bar — especially that it worked for your picky eater! We appreciate your kind words and hope to welcome you back again soon.Sincerely,Tanuja PatelTeam La Quinta Inn & Suites Ponca City
5.0分
其他
The customer service was excellent. Room was very clean and quiet. Common areas were kept clean!
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酒店回复: Dear Guest, Thank you so much for the wonderful perfect score! We are thrilled to know you had a great stay with us. We truly appreciate you choosing La Quinta Inn & Suites Ponca City and hope to have the pleasure of welcoming you back again soon. Warmly, The Team at La Quinta Inn & Suites Ponca City
5.0分
家庭亲子
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The front entry on the outside front door needed swept. Trash and cigarette butts were littered around. Inside very clean and nice. What made our trip special was the girl who checked us in. She was fabulous. She came to my room and figured out problem with TV then I was missing my water tumbler and when I called down it was still sitting there at front desk. She brought it to my room even though I told her I would come get it. She was so sweet.
Great stay. Slept well
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酒店回复: Dear Carolda,Thank you so much for the perfect 10/10 rating and for taking the time to share the details of your stay. We are thrilled to hear that you found your room to be very clean and nice and that you slept well.Most of all, we are delighted that our front desk agent made your trip so special. Providing kind and attentive service is our top goal, and we will be sure to recognize her for going above and beyond to assist you with the TV and return your tumbler. Stories like this mean the world to our team.Please also accept our apologies for the state of the front entryway. Your feedback on this has been shared with our maintenance team to ensure we uphold our standards in all areas.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future.Warmly,The Management TeamLa Quinta Inn & Suites Ponca City
5.0分
商务出差
Nice place and good location
Room was good size, bed and pillows were comfy. Close to where we needed to be. Will be back soon.
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酒店回复: Dear Guest,Thank you for your wonderful review! We’re delighted to hear you enjoyed your stay, found the room comfortable, and appreciated our convenient location. We truly look forward to welcoming you back soon.Sincerely,Tanuja PatelGeneral Manager
1.0分
其他
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Elevator Door, only one on property.
ELEVATOR, doors wasnt working fast enough to let us out. My daughter panicked; claustrophobic. My daughter help pushed door open and hotel charged us for repair service!!
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酒店回复: Hello Margie, thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. At LaQuinta, we always strive to provide our guests with the highest level of service and comfort, and it’s clear we fell short in your case. We understand how frustrating this must have been and appreciate you bringing the issue to our attention. Please know that we are taking your comments seriously and are reviewing the matter internally to ensure it is properly addressed and not repeated in the future. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a much-improved stay.
5.0分
其他
Traveling with family, stopped for one night. Check in quick and friendly, room clean and quiet. Nice hotel!
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酒店回复: Hello Larry, thank you so much for your wonderful review! We’re thrilled to hear that you had such a fantastic experience with us. Your kind words truly mean a lot to our team, and we’re so glad we could help make your stay memorable. We look forward to welcoming you back soon for another amazing visit.
2.0分
家庭亲子
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Check in was easy, and the staff was friendly. However, the first room we were put in was really dirty. The bathroom had someone else’s hair all over the floor and in the bathtub. The AC was leaking and the carpet was soaked next to the bed. Our second room was also dirty, with someone else’s hair. The mattresses were dirty with random stains. The carpet felt dirty, and after a short time walking around barefoot, our feet were almost black.. had to wear socks the entire time.The TV did not work and we had small children with us. The building was also very warm and stuffy. When we wanted to check out early to get on the road, the staff could not help us because we booked through a third party company (*******). When we are in town again, we will choose a different hotel to stay at.
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酒店回复: Hello Cody, thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. At LaQuinta, we always strive to provide our guests with the highest level of service and comfort, and it’s clear we fell short in your case. We understand how frustrating this must have been and appreciate you bringing the issue to our attention. Please know that we are taking your comments seriously and are reviewing the matter internally to ensure it is properly addressed and not repeated in the future. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a much-improved stay.
Checked in. Left. Didn't return till midnight. Saw two roaches crawling on the bed. Went to bed. Woke up and took a shower . Tube dirty and caulking on the tub was mildewed. 3 guest and two towels. Went downstairs to get coffee and it was cold. Checked out and told the person at the front desk about my concerns and he said thanks for letting him know. He didn't blink a eye to try to address the issues. You pay good money to stay at a decent hotel and that's all you got to say. Not good. I should be compensated for some of this. Not just tell me thanks for letting him know.
Our stay was for business and the hotel was exactly what we needed. Clean spaces, friendly staff and a yummy breakfast!
The room is gross, furniture was ragged and taped with blue duct tape, roomed smelled like feet and ac want woking! Never again will o stay at a La Quinta!
Quick check-in and friendly staff. The breakfast bar was great even for my picky eater!
The customer service was excellent. Room was very clean and quiet. Common areas were kept clean!
The front entry on the outside front door needed swept. Trash and cigarette butts were littered around. Inside very clean and nice. What made our trip special was the girl who checked us in. She was fabulous. She came to my room and figured out problem with TV then I was missing my water tumbler and when I called down it was still sitting there at front desk. She brought it to my room even though I told her I would come get it. She was so sweet.
Great stay. Slept well
Nice place and good location
Room was good size, bed and pillows were comfy. Close to where we needed to be. Will be back soon.
Elevator Door, only one on property.
ELEVATOR, doors wasnt working fast enough to let us out. My daughter panicked; claustrophobic. My daughter help pushed door open and hotel charged us for repair service!!
Traveling with family, stopped for one night. Check in quick and friendly, room clean and quiet. Nice hotel!
Check in was easy, and the staff was friendly. However, the first room we were put in was really dirty. The bathroom had someone else’s hair all over the floor and in the bathtub. The AC was leaking and the carpet was soaked next to the bed. Our second room was also dirty, with someone else’s hair. The mattresses were dirty with random stains. The carpet felt dirty, and after a short time walking around barefoot, our feet were almost black.. had to wear socks the entire time.The TV did not work and we had small children with us. The building was also very warm and stuffy. When we wanted to check out early to get on the road, the staff could not help us because we booked through a third party company (*******). When we are in town again, we will choose a different hotel to stay at.