酒店回复: Thank you for the 10/10 rating,We’re glad everything met your expectations, and we hope to welcome you back again soon for another smooth and satisfying visit.
2.0分
家庭亲子
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I found a foil wrapper (like a peel off lid to an applesauce cup or something similar) in my breakfast. I had scooped cheesy eggs with hash browns out of of the warming tray and found it before I even went to sit down. I told the staff person who was stocking the breakfast area and she just shrugged her shoulders and said I scooped the tray too hard and it was foil that peeled off in my food. (I hadn’t scooped too hard, the spoon didn’t even touch the bottom or sides of the warmer. I ended up throwing it all away and not even eating breakfast. The room had a used bar of soap in it. And there never was a worker at the front desk for me to tell about the issue with the food at breakfast. Would not recommend this place.
2.0分
家庭亲子
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There was no hot tub even though it said it had one. Pool bottom was so wore out it made it look dirty. The grass outside the rooms was super tall. Windows of the room were filthy. The orange and apple juice were pure water. My daughter cried and cried to leave but they refused a refund.
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酒店回复: Thank you for sharing your experience, and I’m truly sorry to hear how disappointing your stay was. It’s clear that several aspects of your visit fell far short of expectations, and I want to acknowledge how frustrating that must have been—especially when traveling with your daughter.We sincerely apologize for the misleading information regarding the hot tub and the condition of the pool. Guests should be able to trust that amenities listed are available and well-maintained, and we regret that this wasn’t the case. The upkeep of the grounds and cleanliness of the windows are also basic standards we aim to meet, and it’s unacceptable that these were overlooked during your stay.As for the breakfast offerings, watered-down juice is not the kind of start to the day we want for our guests, and we’ll be reviewing this with our team to ensure quality is restored. Most importantly, we’re deeply sorry that your daughter was so upset and that our staff did not offer a resolution that felt fair or compassionate.Your feedback is being taken seriously, and we’re committed to making improvements. While we can’t undo your experience, we hope you’ll consider giving us another chance in the future to provide the comfort and care you deserve.
5.0分
其他
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This was our second stay at this location. It was nice. The bed was comfortable and the room was clean. Breakfast needed an upgrade, not so fresh. The people were nice and friendly.
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酒店回复: Thank you so much for choosing to stay with us again—we’re thrilled to hear you had a comfortable and clean experience, and that our team made you feel welcome. It’s always a pleasure to host returning guests!We appreciate your honest feedback about breakfast. We’re currently exploring ways to improve the freshness and variety of our offerings, and your input helps guide those efforts.Looking forward to welcoming you back for an even better stay next time!
5.0分
其他
Rooms were clean. Hotel was clean, and spacious well lit parking.
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酒店回复: Thank you so much for your kind review and perfect rating! We're thrilled to hear that you enjoyed the cleanliness of our rooms and hotel, as well as the spacious, well-lit parking. Providing a comfortable and welcoming experience is always our top priority, and it's wonderful to know we delivered that during your stay. We truly appreciate your feedback and hope to welcome you back again soon!
5.0分
家庭亲子
Clean, quiet and comfortable rooms, however smell of cigarette smoke.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you found the rooms clean, quiet, and comfortable—those are qualities we take great pride in. We're truly sorry about the smell of cigarette smoke you experienced. While we strive to maintain a fresh and smoke-free environment, it’s clear we missed the mark during your stay. Your comments help us improve, and we’ll be taking steps to ensure this issue is addressed promptly. We hope to welcome you back for an even better experience next time.
5.0分
家庭亲子
Loved the smell as you walked in the room, so fresh! The sheets on the bed smelled good and was relaxing.
2.0分
其他
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Weekend stay
Got there and the “system” was down so the front desk lady took pictures of everyone’s credit cards on her personal phone, which no one was happy about obviously. The pool was ICE cold and the hot tub was broke. The rooms were alright but kind of dirty
5.0分
其他
Great service. Clean. Good breakfast. Direct tv.
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酒店回复: Thank you for the 10/10 rating — we’re so glad you had a great experience!It’s wonderful to hear that you enjoyed the clean accommodations, hot breakfast, and great service. And we’re happy Direct TV added that extra touch of comfort to your stay. We truly appreciate your feedback and look forward to welcoming you back anytime you're in town!
5.0分
其他
Super convenient for us. Friendly staff. Always willing to accomodate our needs. Will stay there again
美好的
I found a foil wrapper (like a peel off lid to an applesauce cup or something similar) in my breakfast. I had scooped cheesy eggs with hash browns out of of the warming tray and found it before I even went to sit down. I told the staff person who was stocking the breakfast area and she just shrugged her shoulders and said I scooped the tray too hard and it was foil that peeled off in my food. (I hadn’t scooped too hard, the spoon didn’t even touch the bottom or sides of the warmer. I ended up throwing it all away and not even eating breakfast. The room had a used bar of soap in it. And there never was a worker at the front desk for me to tell about the issue with the food at breakfast. Would not recommend this place.
There was no hot tub even though it said it had one. Pool bottom was so wore out it made it look dirty. The grass outside the rooms was super tall. Windows of the room were filthy. The orange and apple juice were pure water. My daughter cried and cried to leave but they refused a refund.
This was our second stay at this location. It was nice. The bed was comfortable and the room was clean. Breakfast needed an upgrade, not so fresh. The people were nice and friendly.
Rooms were clean. Hotel was clean, and spacious well lit parking.
Clean, quiet and comfortable rooms, however smell of cigarette smoke.
Loved the smell as you walked in the room, so fresh! The sheets on the bed smelled good and was relaxing.
Weekend stay
Got there and the “system” was down so the front desk lady took pictures of everyone’s credit cards on her personal phone, which no one was happy about obviously. The pool was ICE cold and the hot tub was broke. The rooms were alright but kind of dirty
Great service. Clean. Good breakfast. Direct tv.
Super convenient for us. Friendly staff. Always willing to accomodate our needs. Will stay there again