酒店回复: Dear Ali, Thank you for taking a moment to leave your rating on your recent stay to the Homewood Suites in Southaven. We are sorry to hear your stay did not go has planned. We hope to have the chance to host you again the next time you are in Southaven to provide the quality of service we pride ourselves on.
2.0分
家庭亲子
My room a strobe light in the ac unit that flashed out night. No trash cans or pet accommodation.
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酒店回复: Thank you for taking the time to rate your recent stay with us. We regret that we missed the opportunity to address your concerns while you were here. At Homewood Suites Memphis Southaven, we strive to provide a clean, comfortable, and welcoming environment for every guest, and your score clearly indicates we did not succeed in that mission during your stay.
5.0分
其他
Breakfast was great! Lola at the front desk is the best and definitely went the extra mile.
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酒店回复: ear 415tonyj,Thank you for your glowing review of your stay at Homewood Suites Memphis Southaven! We are thrilled to hear that Leola made such a lasting impression on your visit. She truly exemplifies the hospitality and service we strive for, and your kind words about her mean the world to our team.It’s feedback like yours that inspires us to keep delivering warm, friendly, and attentive hospitality. We can’t wait to welcome you back for another comfortable and memorable stay in Southaven!
3.0分
其他
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Pool sadness and full dishwasher
Unfortunately the pool was closed. The pool was one of the reasons we chose this property. There was also no soap for the dishes and there were still dishes on the dishwasher that I was unsure of they were clean or dirty.
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酒店回复: Angel, It looks like your stay did not go as planned at the Homewood Suites in Southaven. We hope to see you again in the near future.
5.0分
其他
Good stay. Would recommend full closure blackout curtains instead of 1/4 blackout curtains now in use.
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酒店回复: Eileen, Thank you for the fantastic 10/10 rating! We're thrilled to hear our team at Homewood Suites Southaven made a positive impression with their helpful and friendly service. Providing a warm and welcoming environment is what we’re all about. We appreciate your feedback and look forward to your next visit.
5.0分
家庭亲子
The service and security were great, and the hotel was very quiet, that being on the first floor. Would highly recommend!
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酒店回复: Thank you so much for the outstanding 10/10 review! We’re thrilled to hear you enjoyed your stay at Homewood Suites Memphis Southaven. It’s wonderful to know that our team provided excellent service and that you felt secure and comfortable—especially on the first floor. We're proud to offer a quiet and welcoming environment for our guests, and your recommendation means the world to us. We can't wait to see you again.
4.0分
其他
The rooms were spacious. Staff was friendly and helpful.
Lack of towels and washcloths
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酒店回复: Susie, Thank you for taking the time to share your feedback. While we’re glad to hear you found our lobby welcoming and our team friendly, we sincerely apologize for the lack of towels and washcloths we had this weekend. This is not reflective of the standards we strive to uphold. We are currently reviewing this situation with our team to ensure that concerns like this are addressed with urgency and care moving forward. Your feedback is valuable, and we hope to have another opportunity to provide you with the comfortable, high-quality stay you deserve.
5.0分
其他
Everything was amazing. And the pictures are truly what it looks like .
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酒店回复: Thank you for your stellar rating and review. It truly means a lot to have our customers share their positive experiences, especially during this time. We know you have many options when it comes to Hilton hotels in the Southaven area, and we genuinely appreciate you choosing to stay with us. We look forward to hosting you again when travel brings you back to Southaven
3.0分
其他
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The room was great for a family very spacious I didn’t like how unprofessional the staff was though they made up a story and charged me a smoking fee when I never smoked in my room and I had a wait an extra hour after my check in time at 3pm to get my room and I advise you to bring your own snacks and drinks because they over charge for theirs
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酒店回复: Kiante, Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you experienced during your stay. This is not reflective of the high standards we strive to uphold at Homewood Suites Memphis Southaven. Your comments regarding the interaction at check-in and the condition of your room are concerning and will be addressed with our team to ensure better service and room quality moving forward. We're glad the reservation issue was ultimately resolved, but we regret the initial impression it left. We appreciate your comments and hope to have another opportunity to provide you with a much-improved experience.
5.0分
情侣出游
This is one of the best hotels we’ve stayed at! The staff is super friendly and helpful. Also felt very safe being here.
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酒店回复: Thank you so much for the outstanding 10/10 review! We’re thrilled to hear you enjoyed your stay at Homewood Suites Memphis Southaven. It’s wonderful to know that our team provided excellent service and that you felt secure and comfortable—especially on the first floor. We're proud to offer a quiet and welcoming environment for our guests, and your recommendation means the world to us. We can't wait to see you again.
好的
My room a strobe light in the ac unit that flashed out night. No trash cans or pet accommodation.
Breakfast was great! Lola at the front desk is the best and definitely went the extra mile.
Pool sadness and full dishwasher
Unfortunately the pool was closed. The pool was one of the reasons we chose this property. There was also no soap for the dishes and there were still dishes on the dishwasher that I was unsure of they were clean or dirty.
Good stay. Would recommend full closure blackout curtains instead of 1/4 blackout curtains now in use.
The service and security were great, and the hotel was very quiet, that being on the first floor. Would highly recommend!
The rooms were spacious. Staff was friendly and helpful.
Lack of towels and washcloths
Everything was amazing. And the pictures are truly what it looks like .
The room was great for a family very spacious I didn’t like how unprofessional the staff was though they made up a story and charged me a smoking fee when I never smoked in my room and I had a wait an extra hour after my check in time at 3pm to get my room and I advise you to bring your own snacks and drinks because they over charge for theirs
This is one of the best hotels we’ve stayed at! The staff is super friendly and helpful. Also felt very safe being here.