酒店回复: Dear Huiyin.shanqiu,We very much appreciate you taking your time to write such a positive review about your recent stay with us and are thrilled to hear you enjoyed your time at Amandari.We love to hear that you had such a good time during your stay with us especially about our services, room as well as the swimming pool. We look forward to having the chance to welcome you back soon.Kind regards,I Made MulianaResort Manager
酒店回复: Dear Rouroutaishaole,We very much appreciate you taking your time to write such a positive review about your recent stay with us and are thrilled to hear you enjoyed your time at Amandari.We pride ourselves on welcoming all guests as if to the home of a dear friend and we look forward to having the chance to welcome you back soon.Kind regards, I Made MulianaResort Manager, Amandari
5.0分
乡村套房
独自旅行
服务体贴入微
酒店活动也各具特色
吃得好 住得好 服务好
无可挑剔的旅程
不爱做功课的人
可以在这里把一切都交给他们
去哪里都是车接车送
WhatsApp有求必应
不能更满意的住宿体验
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酒店回复: Dear Anonymous User,We very much appreciate you taking your time to write such a positive review about your recent stay with us and are thrilled to hear you enjoyed your time at Amandari.We pride ourselves on welcoming all guests as if to the home of a dear friend and we look forward to having the chance to welcome you back soon.Kind regards, I Made MulianaResort Manager, Amandari
酒店回复: Dear Sean_He👾,We very much appreciate you taking your time to write such a positive review about your recent stay with us and are thrilled to hear you enjoyed your time at Amandari.We pride ourselves on welcoming all guests as if to the home of a dear friend and thank you very much for your impressed with our services especially on our breakfast as well as the attentiveness from our housekeeper member.We look forward to having the chance to welcome you back in the nearest future.Kind regards, I Made MulianaResort Manage
酒店回复: Dear Ellie 1004,We very much appreciate you taking your time to write such a positive detailed review about your recent stay with us and are thrilled to hear you enjoyed your time at Amandari.We pride ourselves on welcoming all guests as if to the home of a dear friend and we look forward to having the chance to welcome you back soon.Kind RegardsI Made MulianaResort Manager, Amandari
酒店回复: Dear Guest User,We very much appreciate you taking your time to write such a positive review about your recent stay with us and are thrilled to hear you enjoyed your time at Amandari.We pride ourselves on welcoming all guests as if to the home of a dear friend and we look forward to having the chance to welcome you back soon.Kind regards, I Made MulianaResort Manager
酒店回复: Dear Anonymous User,We very much appreciate you taking your time to write such a positive review about your recent stay with us and are thrilled to hear you enjoyed your time at Amandari.We pride ourselves on welcoming all guests as if to the home of a dear friend and we look forward to having the chance to welcome you back soon.Kind RegardsI Made MulianaResort Manager, Amandari
酒店回复: Dear Guest User,We very much appreciate you taking your time to write such a positive review about your recent stay with us and are thrilled to hear you enjoyed your time at Amandari especially about the amazing services that you were experienced as well as about the room experience and the local compound experiences.We pride ourselves on welcoming all guests as if to the home of a dear friend and we look forward to having the chance to welcome you back soon.Kind regards,I Made MulianaResort Manager
5.0分
山谷套房
情侣出游
原汁原味田园式度假体验,本地食材天然健康,推荐忙碌的旅人体验三日远离喧嚣的宁静。
每位aman family成员让你感受宾至如归的快乐。
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酒店回复: Dear Guest User,We very much appreciate you taking your time to write such a positive review about your recent stay with us and are thrilled to hear you enjoyed your time at Amandari.We glad to hear that you had such a perfect time during your stay with us and look forward to having the chance to welcome you back soon.Kind regards, I Made MulianaResort Manager
服务一如既往的好,酒店很安静,非常舒服,房间很大,上下两层楼,有三张床,带着小孩来太合适了。泳池很漂亮,早餐很不错
非常有韵味的一家安缦。翡翠色的无边泳池,浅绿马赛克在光里发亮,泳池边是青绿色阳伞、木躺椅与古朴的石板路。前方是层层叠叠的热带丛林,风穿过树梢,有着些许潮湿而清新的味道。屋内是高挑的茅草屋顶与深色木梁,老气的藤椅与圆桌落在温润的石地面上,墙面淡雅的植物纹理。推门就是绿意与露台,下午躺下点一支雪茄,看云影在棕榈之间游走,烟雾与山风交汇,附近的村民就在前方的田间劳作,整个人被慢慢安置下来。清晨随向导走上山坡,脚下是被露水打湿的草地。工作人员已把早餐装进竹编餐篮,配上一杯现煮咖啡。席地而坐,山谷在眼前铺开,阳光落下。夜里去健身房,自由重量杠铃区做力量训练也足够。小而精一切都算是恰到好处。
服务体贴入微
酒店活动也各具特色
吃得好 住得好 服务好
无可挑剔的旅程
不爱做功课的人
可以在这里把一切都交给他们
去哪里都是车接车送
WhatsApp有求必应
不能更满意的住宿体验
早餐非常棒,管家的服务也很贴心,房间的视野超棒,外面的景色也很美。最想称赞的是,我们只要一离开房间,去吃个早餐或下午茶,回来之后房间就被打扫得干干净净,东西也替我们分类整理放好,简直是强迫症洁癖的福音。
深感失望 - 安缦黛宁远未达到安缦标准
如果您希望体验一个真正能体现该品牌备受赞誉的服务与宁静标准的安缦产业,我强烈建议您另寻他处。尤其是如果这是您的第一次安缦入住——安缦黛宁可能会让您对整个品牌产生怀疑。
我从仓谷丽晶酒店和科莫香巴拉酒店过来,怀着巨大的期待在这里住了三晚。不幸的是,我在安缦黛宁的经历令人深感失望。
1. "安缦精神"无处可寻
从办理入住的那一刻起,整个抵达过程就让人感觉冷漠。没有像安缦宣传资料或客人口中描述的那种精心准备的欢迎仪式。更令人惊讶的是,带我前往房间的工作人员,竟然随手将他从我欢迎饮料上取下的吸管包装纸扔进了我的垃圾桶——就当着我的面。而那个包装纸在晚床服务后依然还在那里,连同我下午喝过饮料的脏杯子。这些细节或许看似微小,但对于安缦而言,细节就是一切。
2. 沟通与服务效率低下
酒店的WhatsApp沟通团队经常在英语交流上显得吃力,并且他们的语气常常显得简慢或不礼貌。"请"、"先生"和"谢谢"这类基本的礼貌用语很少使用。有时,我甚至感觉服务关系颠倒了,好像不是我在被照顾,而是我在为他们服务。
3. 夜间管理与维护不足
入住第一晚,我发现房门无法妥善关闭,留有一条大缝,蚊虫可以自由进出。当我打电话求助时,却被告知值班经理已经下班回家了——当时是晚上10点。即便是像喜来登或万豪这样的商务酒店也保持24小时值班经理制度。得知收取超奢华价格的安缦黛宁竟然没有,实在令人震惊。最后,只得总经理亲自介入处理。公平地说,他确实真心努力且响应迅速,但他显然在承担远超出总经理职责范围的工作。
4. 持续的噪音与干扰
第一天早上9点左右,巨大的噪音和业余的操作进一步毁掉了本应宁静的体验。那时,我感觉到的不是放松,而是更大的压力——对于一个本应代表平和与平衡的酒店来说,这真是一个讽刺的结果。
三天下来,我没有发现任何一项服务符合安缦的声誉。想在这里找到真正的安缦品质,感觉如同中百万美元彩票一样渺茫。
我早已向酒店团队反映了这些问题,本不打算写这篇评论。但在经历了第二晚更多的不专业表现后,我感到必须提醒其他旅客。同时,我的手臂上被虫子咬了一个包。我想请酒店医生过来确认一下咬伤情况,或者至少把照片发给医生确认是哪种虫子。他们却告诉我,我必须自费请医生过来开药。嗯,我只是想提一下,我曾有一次在曼谷访问时手上有个小刺伤。我无意中在WhatsApp上向曼谷四季酒店提了一句,他们便主动安排了驻店医生免费检查了伤口,并且非常负责任地给我提供了一整套大量的伤口护理药品和绷带。我想告诉安缦黛宁的管理层,在热带地区,度假村配备一位能为客人轻微问题提供至少简短协助的医生是至关重要的,哪怕只是提供一些实用的药膏。
致总经理Norbu——我感谢您个人的努力,介于您的诚意和致歉,为了感谢您对我入住后期的帮助,我决定不在猫途鹰上写下这篇入住期间我就写好的评论。但我真诚希望您的领导团队能够专注于重新培训和重建那曾让这个品牌备受推崇的"安缦基因"。如今的安缦黛宁,感觉只是那个传奇的一个影子。
最后,我想向客房部的工作人员Agus表示感谢,他的友善和热情是我在amandari遇到的为数不多的符合我印象中安缦标准的服务人员。希望酒店和集团可以好好表扬Agus,这是一名酒店的宝藏。
我曾视安缦为全球酒店业的黄金标准。可悲的是,此次入住彻底改变了这一印象。
1,酒店位于乌布的核心区,酒店提供SHUTTLE 可以免费去乌布的任何地方。2,住过的服务最好的酒店,没有之一,服务员都能记住你的名字和喜好,能够非常恰当的在你需要的时候提供服务 。3,房间四面通透,推荐山谷套房,热带雨林景观,非常美。
十分完美的住宿体验,早上有鸡鸣晚上有壁虎叫,十分原始(褒义的),因为只有31间房,所以住客的隐私会被很好的保护,所有人员都会记得你住在哪间房,每一次路上遇到都会很友好的互相问候,房间一天打扫3-4次,只要出门回来就会发现房间已经被打扫干净了,衣服也都叠整齐收在一边,只要出门哪怕去路对面都会安排车接送,算性价比很高的一家安缦了。
服务没得说,环境不错,早餐不错,睡前放在房间里的晚香玉香香的。除了小礼品差强人意,其他都还是比较舒服的。
安缦确实不愧是安缦,服务真的没话说,经理Arkan和整个服务团队真的是太好了,吃个早饭回去房间就悄悄变整齐了,提了一句想去看看compound就找工作人员带我们去家里看看。每个工作人员都知道我们的名字
原汁原味田园式度假体验,本地食材天然健康,推荐忙碌的旅人体验三日远离喧嚣的宁静。
每位aman family成员让你感受宾至如归的快乐。