酒店回复: Merci beaucoup pour votre retour si clair et utile !Nous sommes ravis d’apprendre que vous avez apprécié votre hébergement confortable et bien équipé, ainsi que la variété et la qualité de notre cuisine. C’est aussi un vrai plaisir de savoir que notre équipe a contribué à rendre votre séjour agréable — nous leur transmettrons vos gentils mots !Nous prenons également bonne note de vos remarques concernant les rideaux et l’évier. Ce sont des détails importants pour le confort en famille, et nous allons les faire remonter à notre service technique afin d’évaluer les possibilités d’amélioration.Merci encore pour votre confiance et votre regard constructif — au plaisir de vous accueillir de nouveau au Sandy Beach Resort !Bien cordialement,NikoletaSocial Media RepresentativeSandy Beach Resort

酒店回复: Dear Roland,Thank you so much for taking the time to share your experience at our hotel on Corfu! We're thrilled to hear that you and your families had a fantastic week with us. It's great to know that you enjoyed the food, found our staff friendly, and made the most of the all-inclusive options.We appreciate your feedback about the bathroom. We understand that it might not have met the standard you have at home, but we're glad to hear it was sufficient for your needs. Your tip about friendliness is spot-on it's always wonderful to see guests appreciate the efforts of our team.Thank you again for your comments and for choosing to stay with us. We hope to welcome you back for another great stay in the future!Kind Regards,ZoeGuest Relations Agent

酒店回复: Dear Franck,Thank you for your great review!We are delighted to hear that you found the hotel clean and spacious and enjoyed our proximity to the beautiful beach. Thank you for your valuable feedback, we are constantly making updates according to our guests' suggestions and we truly value your comments.It was our pleasure to welcome you and we will be looking forward of another holiday of yours.Kind regards,Zoe,Social Media Agent

酒店回复: Dear Tobias,Thank you for taking the time to provide such detailed feedback about your recent stay with us. We are sorry to hear about the issues you encountered, and we regret that your experience did not meet your expectations.We understand your concerns regarding the crowded pools, fitness studio, and the quality of the food and beverages. Maintaining high standards in all these areas is important to us, and your observations will be addressed with our team immediately.Regarding the cleanliness and condition of the rooms, we particularly concerned about the issues you mentioned, such as mold in the showers, old mattresses, exposed electrical outlets, ants, and the malfunctioning toilet flush. These are serious concerns that do not align with our standards. I assure you that we will investigate these matters thoroughly and take the necessary steps to rectify them.We are glad that as per our records you were able to move you to a new room that made your stay more enjoyable.We hope that we will be able to host you one more time in the near future.Kind regards,Zoe,