酒店回复: Dear Mrs. Bakker, Thank you for your review. We are sorry that we did not meet your expectations. We will discuss and use your comments to improve. Best regards Boarding House Lucija team
酒店回复: Dear Mr. Freirethank you for your comments. You stayed in non-renovated pavilion, while the other one the Pavilion 1 is renovated. We are sorry you had a bad experience with the room, but we hope that it will be renovated in the near future. We suggest to the guests to book standard rooms in Pavilion 1 for the next time they come. Hair dryer is on the reception, so people can get it there. We hope you will give us another chance and come next time to stay in standard room.Kind regards, Boarding House Lucija team
酒店回复: Dear Guest, Thank you for choosing to stay with us. We are sorry that we didn't meet your expectations.We are sorry you didn't book one of our Standard or Superior rooms, as those have been renovated and offer a more modern and comfortable experience. We hope you will visit us again and give us a second chance to make the right impression. Best regards,Boarding House Lucija team
酒店回复: Dear Guest, thank you for your review and great rating. We hope to host you again in the future. Best regardsBoarding House Lucija Barbara Tenčić
4.0分
情侣出游
原文
翻译提供方:Google
房间装修过,非常宽敞,浴室也很棒。自助早餐很不错。
可惜房间里没有电话,无法联系到前台,因为前台在另一栋楼里。
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酒店回复: Cari ospiti, grazie per aver scelto BH Lucija per il Vostro soggiorno a Kostrena. Siamo veramente felici di vedere che siete rimasti soddisfatti delle nostre camere e colazione abbondante. Ringraziamo per altri commenti. Ci aiutano a identificare le aree in cui possiamo migliorare il nostro servizio in modo da poter fornire un'esperienza memorabile a tutti i nostri ospiti. Sarebbe un grande piacere per noi accogliervi di nuovo, Cordiali saluti,Boarding House Lucija team
酒店回复: Sehr geehrte Damen und Herren, es tut uns sehr leid, dass Sie mit Ihrem Aufenthalt in unserem Haus nicht zufrieden waren. Wir danken für Ihre Verständnis. Herzliche Grüße, Boarding House Lucija Team
5.0分
其他
原文
翻译提供方:Google
非常好
房间设施比较陈旧,显然需要翻新一下(尤其是淋浴和床上用品)。
不过,景色、地理位置和自助早餐弥补了这点小小的遗憾。
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酒店回复: Dear Sir, thank you for your kind review and great rating. We are happy to hear you enjoyed our nice location and great breakfast.Since you have booked economy room, we would like to inform you that we also offer renovated standard and superior rooms in pavilion no. 1. We hope you will visit us again and give us a second chance to make the right impression. Best regards,Boarding House Lucija team
酒店回复: Dear Guest,Thank you for choosing to stay with us. We are sorry that we didn't meet your expectations.We hope you will visit us again and give us a second chance to make the right impression. Best regards,Boarding House Lucija team
2.0分
其他
原文
翻译提供方:Google
卫生条件差
房间简陋,窗帘有一部分脱落。浴室非常小,淋浴间也很脏。
地理位置优越
绝对不值得住三星级酒店
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酒店回复: Dear Sir, Thank you for your review and for sharing your experience. We are sorry that we did not meet your expectations. We will discuss and use your comments to improve. We hope you will visit us again and give us a second chance to make the right impression. Best regards,Boarding House Lucija Team
简直就是个贫民窟!一栋楼翻新过,另一栋更糟糕,地板和墙壁都发霉了。床单上有尿渍,浴帘也发霉了。千万别订!酒店拒绝了预订,因为他们预订的是经济房……好吧,看来经济房不需要打扫,不是吗?
2号楼设施糟糕
糟糕的酒店。我们住在未装修的区域,房间糟糕透顶,没有吹风机,没有迷你吧,没有遮光窗帘,窗帘又脏又旧又破。墙上满是洞。噪音很大。地毯破损,浴室陈旧发霉,浴室区域破损肮脏,没有淋浴喷头,淋浴体验极差。没有厕纸架,客人只能自己去很远的洗手池取厕纸。地板发霉脏兮兮。镶木地板松动破旧。床单上有不明虫子。门锁坏了。虽然区域是禁烟区,但房间里弥漫着烟味。看起来就像废弃了一样。房间里的椅子脏兮兮的。这个地方令人毛骨悚然,与价格不符。由于树木长得太大,看不到海滩,栏杆又脏又生锈。千万不要预订2号楼;那里太糟糕了。没有电梯,你得爬四层楼梯才能搬行李。唯一的亮点是前台人员超级友好,早餐也非常丰盛。
这并不总是件好事。
房间……又旧又丑,最重要的是臭气熏天(一股难闻的下水道味)。我住过这家酒店很多次,每次都很满意。我每次都能得到舒适、舒适的房间,但可惜这次不行。工作人员总是很友善,乐于助人,所以我的抱怨主要针对房间。
虚假广告
我给两星:一是因为员工友好,二是因为早餐非常丰盛。
说这里破败不堪,一点儿也不为过。照片本身就很误导人(他们有两个“类别”,但照片上显示的是错的)。他们声称房间里有迷你吧,但实际上并没有(我们为此特意去超市买了些东西)。所有这些都是为了证明我们支付的价格合理,以及他们不是四星级酒店。事实上,他们明明告诉我们他们不是酒店(?)。
我同意价格实惠,但我看的是广告里的价格。显然,如果不是这样,我会很失望;他们就是在骗顾客。
我之前不相信评论;他们抱怨酒店老旧,看照片的时候,我并没有因为缺少现代家具而感到困扰,但后来我才明白过来。门缝里打着补丁,墙上爬满了沾满鲜血的蚊子,床头柜上满是灰尘(他们说每天都会清理),淋浴喷头因为太松,随时都会卡在手里,更别提他们还提供洗发水和吹风机之类的基本用品了。
真可惜,像这样一栋建筑,而且是在淡季投资,本来可以成为一家非常好的酒店,但他们宁愿继续留下差评,直到没有人再去。
酒店坐落在树林之中,提供免费遮荫停车场。宽敞的露台餐厅,服务人员专业热情,自助餐美味实惠。床上用品和水龙头一般。可通过宽阔的楼梯直达海滩(有些人可能觉得有点难)。
房间装修过,非常宽敞,浴室也很棒。自助早餐很不错。
可惜房间里没有电话,无法联系到前台,因为前台在另一栋楼里。
房间破烂不堪,家具简陋。虽然有几间新装修的房间,但装修质量也很差。住在那里感觉不舒服,真可惜,毕竟海湾本身就很美……
非常好
房间设施比较陈旧,显然需要翻新一下(尤其是淋浴和床上用品)。
不过,景色、地理位置和自助早餐弥补了这点小小的遗憾。
避开!
环境太差。淋浴很脏,漏水。离市中心很远。餐厅员工服务态度很好,但有点冷淡。我住的楼里WiFi用不了。
卫生条件差
房间简陋,窗帘有一部分脱落。浴室非常小,淋浴间也很脏。
地理位置优越
绝对不值得住三星级酒店