酒店回复: Dear valued guest, We are thrilled to have had the pleasure of hosting you during your stay, and we are overjoyed to hear that you thoroughly enjoyed the serene atmosphere, the picturesque surroundings, and the exceptional service provided by our dedicated team. We deeply apologize for any inconvenience you may have encountered during your time with us, and please rest assured that we take all guest feedback seriously. We are actively taking the necessary steps to address the issue and prevent any future occurrences. We sincerely hope that you will grant us the opportunity to showcase our true capabilities by visiting us again in the near future. Thank you and best regards, Nhung Ngo - Guest Experience Executive cum Sustainability Coordinator
酒店回复: Dear Valued Guest,Greetings from our Mountain Retreat! Thank you for taking your precious time to tell us about your recent stay at our forest home.Our aim is to maintain a leading position in the luxury resort market and have a genuine desire to contribute positively to our surroundings and deliver a unique service culture that fits our adventurous sustainable brand. Every guest is part of the Melia Bavi family and we look forward to welcoming you back sometime. Warmest regards, Anny KrishnanAssistant Guest Experience ManagerMelia Ba Vi Mountain Retreat
住在国家森林里的感觉仿佛世外桃源，云雾缭绕太美了。服务人员都很有礼貌。不过空调不太给力，以及没有车子送下山的服务。入住酒店前会需要购买公园门票…
太棒了！酒店区域很大，有很多古老的法式殖民建筑。我们还参加了导览。房间设计精美、整洁、舒适、干净。水疗中心和泳池也很棒。我们只住了一晚，但希望能再回来住更长时间。
一切都挺满意的，就是把眼镜落在了泳池边，当时下着大雨，我请他们帮忙找找看，他们说会找几次，但都说没找到。结果我上午亲自去泳池找，眼镜就还在我之前放的躺椅上。感觉他们根本就没好好找。
这是一次美妙的山间度假，食物美味，服务周到……真是令人惊叹！工作人员显然都训练有素。早餐非常棒，达到了五星级酒店的水准，酒店的园林景观简直就是热带天堂。
唯一的小缺点是浴室下水道有点异味，而且当客房住满时，隔音效果不太好。
除此之外，这真是一次令人惊艳的体验。
太棒了。
空气很好，很久没有这么亲近大自然了。
度过了愉快幸福的一天，非常感谢。
性价比超高，这里是逃离河内喧嚣、享受酒店设施的好去处。
地理位置非常好
可以称之为公园里的山林度假村。房间很大，视野很好，周边散步也很方便，这与一般的酒店有所不同。早餐也很棒。
房间很满意
很棒的体验