酒店回复: ¡Gracias por tu valoración! 🙌Nos alegra muchísimo saber que todo estuvo super bien.Aquí estaremos para lo que necesites en tu próxima visita. ¡Gracias por confiar en nosotros! 🌟
4.0分
其他
原文
翻译提供方：Google
没有意见
展开
酒店回复: Thank you for your recent stay and for taking the time to leave a rating. We’re glad to see you had a positive experience, and we truly appreciate the 8/10 score. If there’s anything we could have done to make your stay even better, we would love to hear your feedback. We hope to welcome you back again soon.Warm regards,Ramon RangelGeneral Manager
5.0分
其他
原文
翻译提供方：Google
都好
展开
酒店回复: Thank you for the perfect rating and kind words! We're glad to hear that everything went well during your stay. If your travels bring you back to the area, we’d love to welcome you again!Safe travels,Candlewood Suites Lackland AFB Area
3.0分
其他
Elevator was out. Placed on 4th floor with bad back and wife’s recent knee replacement. Should have gas’s bottom floors available.
展开
酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the difficulty you experienced during your stay. With the elevator out of service, we understand how challenging it must have been to be placed on the 4th floor—especially with your back condition and your wife’s recent knee replacement. That is not the level of comfort or consideration we aim to provide.Your comments are extremely important, and we will be reviewing our room assignment procedures to ensure guests with mobility concerns are prioritized for lower floors whenever possible, particularly during maintenance outages.We truly appreciate your honesty and hope you’ll consider giving us another opportunity to provide you with a much more comfortable and accommodating stay.
3.0分
家庭亲子
展开
Staff was extremely friendly and helpful. Our room was on the 3rd floor, and the elevator was broken for our entire stay, unfortunately. The room was clean and tidy.
展开
酒店回复: Thank you for taking the time to share your feedback and for recognizing our friendly and helpful team. We’re glad to hear that you found your room clean and tidy. However, I sincerely apologize for the inconvenience caused by the elevator being out of service during your stay. I understand how challenging that must have been, especially with a third-floor placement.Please know that we are actively working with our service partners to complete the necessary repairs as quickly as possible. This is certainly not the experience we aim to provide, and I appreciate your patience and understanding.We hope to have the opportunity to welcome you back for a much smoother and more comfortable stay.Warm regards,Ramon RangelGeneral Manager
5.0分
家庭亲子
展开
Incredible area, considering the distance from LAFB for a BMT graduation like us was perfect!! the room is super clean especially the bathroom I am very pleased. Only little negative comment I have... maybe it's just the room we had #309 the toilet room when you flush was super loud yup! you had to see it to believe so If you had to go in the middle of the night just be aware otherwise I highly recommend and will go back there again.
展开
酒店回复: Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that our location worked perfectly for your BMT graduation visit and that you found your room—especially the bathroom—spotlessly clean. That means a lot to us.We appreciate you mentioning the issue with the toilet in room 309. We’re sorry for the inconvenience it caused during your stay, and our maintenance team will definitely take a closer look to make sure it gets resolved.It’s great to know that despite that, you still highly recommend us and plan to return. We look forward to welcoming you back on your next visit! Safe travels and congratulations again on the graduation!
4.0分
其他
展开
Room was spotless and well kept!! The kitchenette was equipped with everything we needed. Very nice staff. Our room key didn’t work at first, so we headed to the front desk again, but the receptionist found out about it and was already on her way to our room to give us new keys.
展开
酒店回复: Thank you for your wonderful feedback! We’re so glad to hear you enjoyed your spotless room, well-equipped kitchenette, and our friendly staff. We’re especially pleased that our team was able to quickly assist with your room key issue — we always aim to provide proactive, attentive service. We appreciate your kind words and look forward to welcoming you back to Candlewood Suites soon!
5.0分
家庭亲子
展开
There for BMT graduation. Super close and easy to get to the base. Staff was friendly and welcoming. Other people were there for their BMT graduates. Highly recommend if you want to spend the most time with your graduate.
展开
酒店回复: Thank you so much for your perfect 10/10 rating! We’re thrilled to hear you enjoyed your stay and that our convenient location made it easy to get to the base for your BMT graduate’s ceremony. It’s always special to host families during such an important milestone, and we’re so glad our friendly team helped make your visit memorable. Congratulations to your Airman, and we hope to welcome you back again soon!
5.0分
其他
The amenities were great. The whole hotel was very clean. Also, the staff was very friendly and helpful.
展开
酒店回复: We’re so happy to hear you had such a great experience! Thank you for highlighting our amenities, cleanliness, and friendly staff — we truly appreciate your kind words. Hope to see you again on your next visit!
我们住了三个晚上，员工非常棒。位置很完美，设施也很好。
是的，一切都很好。
没有意见
都好
Elevator was out. Placed on 4th floor with bad back and wife’s recent knee replacement. Should have gas’s bottom floors available.
Staff was extremely friendly and helpful. Our room was on the 3rd floor, and the elevator was broken for our entire stay, unfortunately. The room was clean and tidy.
Incredible area, considering the distance from LAFB for a BMT graduation like us was perfect!! the room is super clean especially the bathroom I am very pleased. Only little negative comment I have... maybe it's just the room we had #309 the toilet room when you flush was super loud yup! you had to see it to believe so If you had to go in the middle of the night just be aware otherwise I highly recommend and will go back there again.
Room was spotless and well kept!! The kitchenette was equipped with everything we needed. Very nice staff. Our room key didn’t work at first, so we headed to the front desk again, but the receptionist found out about it and was already on her way to our room to give us new keys.
There for BMT graduation. Super close and easy to get to the base. Staff was friendly and welcoming. Other people were there for their BMT graduates. Highly recommend if you want to spend the most time with your graduate.
The amenities were great. The whole hotel was very clean. Also, the staff was very friendly and helpful.