酒店回复: Thank you for taking the time to let us know about your experience while staying with us. I am sorry that the mattress in the room was uncomfortable. I know with being 7 years old the mattresses are showing a little bit of ware. We are in the process of trying to get those replaced. We appreciate you taking the time to give us your feedback,
酒店回复: Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our housekeeping supervisor and fellow leadership team to ensure the necessary guidelines are in place and reviewed to prevent these instances from occurring in the future.
3.0分
其他
原文
翻译提供方：Google
入住速度快，但房间灰尘多
前台酒店员工友好而高效
入住速度快，轻松延长了我们的住宿时间
—
缺点：
房间（我们有两个）灰尘多，看起来好像几周没打扫了
而且有一天房间也只是被打扫了一下。
对于这个价格来说，这真是令人失望
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our housekeeping supervisor and fellow leadership team to ensure the necessary guidelines are in place and reviewed to prevent these instances from occurring in the future.
酒店回复: Thank you for taking a moment to let us know about your recent stay. I do apologize about the cleanliness issues and how we did not meet the expectations during your visit here.
5.0分
家庭亲子
原文
翻译提供方：Google
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老实说，当我旅行时，我通常住在大使馆套房酒店。但是，由于该地区没有酒店，所以我选择了 Residence Inn 酒店。我很惊喜！我们住在一间特大号床套房，里面有一个独立的卧室，这很棒，因为它在我们和孩子之间提供了一些空间。它有一个完整的厨房，这也是一个很棒的功能。房间很干净，每天提供家政服务。健身中心设备齐全。早餐非常好，有很多选择，有热的也有冷的。公共区域保持干净。前台工作人员非常友好和乐于助人。如果我们将来去林奇堡，我肯定会再次留在这里。
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酒店回复: Thank you so much for taking a moment to share your recent experience. I am happy to hear you were able to enjoy your stay with us as well as the service our team provided.
4.0分
其他
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Overall ok. Not so great because ww were next to the laundry room and our room was shaking as a result of activities. The sports channel and internet did not work all the time
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酒店回复: We are so sorry to hear the laundry room caused shaking and disturbance during your stay! But, we are still glad that even counting this, it was still a good stay overall.
3.0分
其他
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Okay for a 1 night stay.
The plastic separator at the edge of the carpet was completely loose. I tripped over it. Room smelled stale. Only gave 1 roll of toilet paper. On the upside, the bed was clean and comfortable. Bathrooms and kitchen area were clean. Breakfast buffet was breat.
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酒店回复: We are so sorry you had the issues with the carpet divider and lack of toilet paper when you had stayed with us. Please next time, try and let us know so we can attempt to remedy the issue right away and hopefully provide a stay at the quality we had meant to provide you.
房间宽敞，早餐简单品质稳定，晚上安静。厨房东西很全，冰箱也大，爱做饭的人福音
有小灶台的酒店，妈妈很喜欢。周围环境幽静，走路到river ridge商场，很方便。
房间很干净，居住适宜
床垫状况
我们219号房间的床垫已经磨损了。一边太软，另一边也好不到哪里去。我丈夫住了第一晚后，背就不舒服了。退房时我们确实通知了前台。
酒店距离购物中心仅几步之遥。购物中心拥有一流的餐饮和购物选择。酒店距离图书馆大学 (Go Flames) 仅需骑自行车或开车即可到达。我们确实遇到了一次重复收费的问题，但这个问题已经得到解决。我们还遇到了清洁服务和虫害问题，但得到了补偿。总体而言，酒店很干净，是一个绝佳的选择。
入住速度快，但房间灰尘多
前台酒店员工友好而高效
入住速度快，轻松延长了我们的住宿时间
—
缺点：
房间（我们有两个）灰尘多，看起来好像几周没打扫了
而且有一天房间也只是被打扫了一下。
对于这个价格来说，这真是令人失望
位置便利，景观设计很好，早餐不错，但酒店需要翻新。客厅里的软垫椅子和沙发很脏，有污渍，而且磨损严重。客厅里一张桌子上的仿木已经剥落。电视遥控器没有电池盖，等等。
老实说，当我旅行时，我通常住在大使馆套房酒店。但是，由于该地区没有酒店，所以我选择了 Residence Inn 酒店。我很惊喜！我们住在一间特大号床套房，里面有一个独立的卧室，这很棒，因为它在我们和孩子之间提供了一些空间。它有一个完整的厨房，这也是一个很棒的功能。房间很干净，每天提供家政服务。健身中心设备齐全。早餐非常好，有很多选择，有热的也有冷的。公共区域保持干净。前台工作人员非常友好和乐于助人。如果我们将来去林奇堡，我肯定会再次留在这里。
Overall ok. Not so great because ww were next to the laundry room and our room was shaking as a result of activities. The sports channel and internet did not work all the time
Okay for a 1 night stay.
The plastic separator at the edge of the carpet was completely loose. I tripped over it. Room smelled stale. Only gave 1 roll of toilet paper. On the upside, the bed was clean and comfortable. Bathrooms and kitchen area were clean. Breakfast buffet was breat.