酒店回复: Thank you for sharing your feedback. We are happy to hear that Anthony provided excellent service, and we truly apologize for the issues you encountered with management and the lack of housekeeping. We take your concerns seriously, especially regarding the printer, room lighting, and your late check-out request. These are areas we need to improve, and we’ll make sure to address them with our team. We also deeply regret that your experience didn’t meet expectations, and we will work hard to ensure a better experience for all of our guests in the future. We appreciate your feedback and hope you’ll consider giving us another chance.
4.0分
其他
The milk was sour, but the eggs were the best I've had at a motel. Nice breakfast options, and the room was clean. No alarm clock or lotion was available
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the eggs, our breakfast options, and the cleanliness of your room. We sincerely apologize for the sour milk and for any inconvenience caused by the missing alarm clock and lotion. Your comments are helpful, and we will address these issues to ensure a better experience for our future guests.We hope to have the opportunity to welcome you back and provide a flawless stay next time.
3.0分
其他
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Nothing special!
After researching for hours, we chose to drive 4 hours and bring my granddaughter here for her 7th birthday. There were recent reviews of the pool in working order and heated. Well, to my surprise, the pool was closed. So, my plans were ruined. I paid $130 for us to basically just to sleep. When a hotel advertises to have amenities, they should be in working order, or money discounts should be given. So aggravating! The bed was comfortable, though. We didn’t try breakfast because it ended pretty early for a weekend. The towels/washrags are very thin. The carpeted floors were super dirty. Our feet were dark, after only a few times walking on them. We will choose a different hotel next time. This one needs to be updated and modernized. I had such high hopes for this celebratory night, that just fizzled out.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet expectations, especially regarding the pool being closed and the condition of the rooms. We understand how disappointing this must have been, particularly for such a special occasion.Your feedback regarding amenities, cleanliness, and room updates has been shared with our team to help improve our property and guest experience. We truly appreciate your comments and hope to have the opportunity to make it up to you in the future.
5.0分
家庭亲子
Very clean property, especially the room. The staff were friendly, especially the front desk.
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酒店回复: Thank you so much for your wonderful feedback! We're delighted to hear that you found our property very clean and enjoyed the friendliness of our front desk team.It was a pleasure having you stay with us, and we look forward to welcoming you back soon!
5.0分
其他
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Returning from bus tour. Stayed here before driving home the following day. Very nice rooms. Staff pleasant and helpful. Breakfast food good choices and served hot.
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酒店回复: Thank you for choosing to stay with us again! We’re delighted to hear you enjoyed the nice rooms, friendly staff, and breakfast offerings. It means a lot to us to be part of your travel experience, and we look forward to welcoming you back on your next visit.
1.0分
家庭亲子
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We booked a king suite that was advertised to sleep 4 people. They had three total pillows for all four of us. When I asked the front desk lady she apologized and informed me that they had no more pillows because they were fully booked. My expectation of having enough pillows for every bed was apparently too much for this hotel. Asked the lady multiple times to remedy the situation, such as purchase enough pillows for every patron and she just stared at me.
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酒店回复: Thank you for sharing your feedback. We are very sorry to hear about the unacceptable situation with the pillows during your stay. We sincerely apologize that we were not able to provide enough pillows for your family, especially for a room advertised to sleep four people.We understand your frustration and disappointment with the front desk staff's response. We will be addressing this issue with our team immediately to ensure that our staff is better prepared to handle such requests and that our inventory is properly managed, even when the hotel is fully booked.We appreciate you bringing this to our attention and apologize for not meeting your basic expectations for a comfortable stay.
5.0分
家庭亲子
Nice room and staff. Felt very safe since it was just myself and teenage daughter traveling.
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酒店回复: That's wonderful to hear! We're so glad you had a positive experience with our staff and that you felt safe and comfortable during your travels with your daughter. We look forward to welcoming you both back again!
3.0分
其他
Rough sleep
Nice place. Very hard bed. Pillows flat as a sheet of paper.
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酒店回复: Thank you for sharing your feedback. We're glad to hear that you found the place to be nice.However, we are sorry to hear that you didn't get a good night's sleep due to the very hard bed and flat pillows. We understand how important a comfortable bed is for a restful stay. We will look into our mattress and pillow inventory to address these issues. We appreciate you bringing this to our attention.
4.0分
其他
Nice hotel with friendly staff. Several dining options nearby. Very nice breakfast provided. Nice, clean rooms.
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酒店回复: Thank you for your wonderful feedback! We're delighted to hear you enjoyed our friendly staff, clean rooms, and breakfast options, as well as the convenient nearby dining. We look forward to welcoming you back soon!
设施有点旧，但位置很好，去哪儿都方便。
前台服务员很棒——安东尼。但是管理不好。
1)。粗鲁。2)。三天没有客房服务（甚至没有补充卫生纸）。3)。打印机坏了；没有墨水补充。4)。房间光线不好。5)。不愿意延长退房时间，哪怕是 30 分钟，尽管酒店入住率只有 25%。
The milk was sour, but the eggs were the best I've had at a motel. Nice breakfast options, and the room was clean. No alarm clock or lotion was available
Nothing special!
After researching for hours, we chose to drive 4 hours and bring my granddaughter here for her 7th birthday. There were recent reviews of the pool in working order and heated. Well, to my surprise, the pool was closed. So, my plans were ruined. I paid $130 for us to basically just to sleep. When a hotel advertises to have amenities, they should be in working order, or money discounts should be given. So aggravating! The bed was comfortable, though. We didn’t try breakfast because it ended pretty early for a weekend. The towels/washrags are very thin. The carpeted floors were super dirty. Our feet were dark, after only a few times walking on them. We will choose a different hotel next time. This one needs to be updated and modernized. I had such high hopes for this celebratory night, that just fizzled out.
Very clean property, especially the room. The staff were friendly, especially the front desk.
Returning from bus tour. Stayed here before driving home the following day. Very nice rooms. Staff pleasant and helpful. Breakfast food good choices and served hot.
We booked a king suite that was advertised to sleep 4 people. They had three total pillows for all four of us. When I asked the front desk lady she apologized and informed me that they had no more pillows because they were fully booked. My expectation of having enough pillows for every bed was apparently too much for this hotel. Asked the lady multiple times to remedy the situation, such as purchase enough pillows for every patron and she just stared at me.
Nice room and staff. Felt very safe since it was just myself and teenage daughter traveling.
Rough sleep
Nice place. Very hard bed. Pillows flat as a sheet of paper.
Nice hotel with friendly staff. Several dining options nearby. Very nice breakfast provided. Nice, clean rooms.