酒店回复: Thank you for your wonderful review! We are thrilled to hear that you enjoyed our beautiful environment and found everything clean and tidy. Our team works hard to ensure a comfortable stay for all our guests, and it’s rewarding to know we met your expectations. We look forward to welcoming you back for another relaxing experience!
5.0分
其他
Everything was excellent and the customer service was outstanding. I will definitely be returning with friends during my next visit.
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酒店回复: Thank you, Bill, for your wonderful review! We’re thrilled to hear that everything was excellent and that our customer service made such a positive impression. We truly appreciate your kind words and look forward to welcoming you back when you return with your friends! 😊
5.0分
其他
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Bathroom door is too big for placement at angle. It hits the sink counter way before fully opened. Are all the rooms like this? Very annoying.
Never used or saw pool!
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酒店回复: Dear Robert,Thank you so much for your perfect score and for taking the time to share your feedback. We truly appreciate it.I’m sorry to hear about the inconvenience with the bathroom door placement. Not all of our rooms have this same layout, and we would be happy to assign you a room with a different configuration during your next stay. Your comfort is important to us, and we’re grateful you brought this to our attention so we can review the setup.We also hope you’ll have the chance to enjoy our pool on a future visit — it’s a favorite feature for many of our guests!Thank you again for choosing Candlewood Suites Bethlehem South. We look forward to welcoming you back soon.
3.0分
其他
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Staff was nice. Put me by the outside door so I didnt sleep well. Then my toilet was clogged and I called 3 times before someone came down to unclog it.
Everyday I check my bank account, I noticed ******* and the hotel both charged me for the room. When I brought it up to the hotel, they did refund my money quickly. Luckily I caught it. Felt pretty safe here. Rooms were clean. Idk if I will stay here another time.
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酒店回复: Thank you for taking the time to share your experience with us. I’m glad to hear that you found our staff friendly, felt safe during your stay, and that you found your room clean.However, I sincerely apologize for the inconvenience you experienced with the room location, the delay in resolving the toilet issue, and the billing confusion. This is certainly not the level of service we aim to provide. I’m glad our team was able to process the refund for the duplicate charge quickly, but I understand the frustration this caused.Your feedback has been shared with our front desk and maintenance teams to help us prevent situations like this in the future. We genuinely appreciate your honesty, and we hope you’ll give us another opportunity to provide you with a smoother, more comfortable stay.
3.0分
家庭亲子
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Front desk agent- Mikala was excellent. Kind, attentive.
The 1st room wer were assigned to was mediocre...it needed a deep cleaning and had a horrendous smell.
We were quickly reassigned, but the 2nd room wasnt much better. Sticky cabinets, fridge gaskets were moldy. Not impressed.
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酒店回复: Thank you for taking the time to share your experience. We’re delighted to hear that Mikala provided excellent service and made a positive impression during your stay. I will be sure to recognize her for her attentiveness and kindness.However, I sincerely apologize for the condition of the rooms you were assigned. This is not the standard we strive for, and I completely understand how the cleanliness issues you described would be disappointing. Please know that your feedback has been shared with our housekeeping team to ensure immediate attention and improvement.We truly value your input, and we hope to have the opportunity to welcome you back and provide the flawless stay you deserve.
3.0分
其他
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Check in was fast and room was nice. There was a strong oder of pot lingering by our front door and at 730am a long drawn out shouting match disturbed our otherwise peaceful morning.
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酒店回复: Check in was fast and room was nice. There was a strong oder of pot lingering by our front door and at 730am a long drawn out shouting match disturbed our otherwise peaceful morning.
房间很大，有厨房可以做简简单，有室内游泳池，停车场很大，长住的客人比较多，晚上很安静，就是早餐没有餐厅
去里海大学 比较方便
优质服务
房间很大，职员很友善
环境优美整洁卫生整洁舒适
Everything was excellent and the customer service was outstanding. I will definitely be returning with friends during my next visit.
Bathroom door is too big for placement at angle. It hits the sink counter way before fully opened. Are all the rooms like this? Very annoying.
Never used or saw pool!
Staff was nice. Put me by the outside door so I didnt sleep well. Then my toilet was clogged and I called 3 times before someone came down to unclog it.
Everyday I check my bank account, I noticed ******* and the hotel both charged me for the room. When I brought it up to the hotel, they did refund my money quickly. Luckily I caught it. Felt pretty safe here. Rooms were clean. Idk if I will stay here another time.
Front desk agent- Mikala was excellent. Kind, attentive.
The 1st room wer were assigned to was mediocre...it needed a deep cleaning and had a horrendous smell.
We were quickly reassigned, but the 2nd room wasnt much better. Sticky cabinets, fridge gaskets were moldy. Not impressed.
Check in was fast and room was nice. There was a strong oder of pot lingering by our front door and at 730am a long drawn out shouting match disturbed our otherwise peaceful morning.