Food options for breakfast were slim and they never had butter. Floor was damaged and room smelled musty. Blow dryer broke and melted. Sink had no hot water
3.0分
其他
Staff was fine, property is dated and what youd expect being the cheapest in the area
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酒店回复: Dear Valued Guest,Thank you for taking the time in sharing your feedback. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Fort Worth - Burleson. We're glad to hear you found our staff to be satisfactory. We also understand your comments regarding the property's condition, and acknowledge that our hotel reflects the value it offers within the area.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LeahRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
Low water pressure on sink. No sink stopper. Room felt damp. Not sure that sheets were right size for the bed. Otherwise good
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Fort Worth - Burleson. Your comments are appreciated and we're very sorry for the discomfort this has caused. It is pleasing to know that your overall stay with us was great. Your feedback is valuable to Red Roof and your comments will be taken into consideration to make changes to improve our customer experience. Sincerely,MatthewRed Roof Management RediResponse Specialist
4.0分
其他
They are super nice and pleasant the only thing it's no elevator and the tub was a lil moldy. I would stay here again.
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酒店回复: Dear Ursula,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Fort Worth - Burleson. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our nice and pleasant staff. You indicated that you were unsatisfied with no elevator. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
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Room smelled like smoke. Bathroom was dirty. No 2nd mirror in the room. Short hair dryer cord. Coffee pod left in coffee maker. Remote for TV didn’t work initially.
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酒店回复: Dear Glenn, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Fort Worth - Burleson. I'm truly sorry to learn about the problems you encountered during your stay. A smoky-smelling room and a dirty bathroom are definitely not the standards we aim for. Thank you for also pointing out the hair dryer cord length, coffee pod issue, and TV remote malfunction. We'll work on improving these areas.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,AnnRed Roof Management RediResponse Specialist
2.0分
情侣出游
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I will start with the good… beds were comfortable, room appeared clean. Then… it sounded like there were critters in the walls all night, people in rooms on both sides were so loud it was like they were in the room with us. Then we went down for breakfast. Many reviews saying breakfast was good, they are deceiving, breakfast was awful. We got down at 8am, the only thing down there was eggs, they were awful. Machine for juice had water in it. Coffee was just brown water. Front desk did not seem led phased we were very disappointed. You definitely get what you pay for. My suggestion is pay the extra $50 and get a room at one of the neighboring motels.
2.0分
家庭亲子
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I asked if I could get a refund if I left the property a day early and was told I would need to check with the manager the next day because I booked through Orbitz. I did check the next day and was told I could. (Unfortunately, I didn’t get the Manager’s name.) Orbitz was told I was not eligible for a refund. Now I have to call them when I return home to try and get a refund.
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酒店回复: Dear Cathleen,I appreciate you taking the time to share your experience at Red Roof PLUS+ Fort Worth - Burleson. I sincerely apologize for the issues you had with your reservation and your refund request after leaving a day early. It's not ideal when information isn't clear and consistent, especially regarding bookings made through third-party platforms like Orbitz.I understand your disappointment and the inconvenience of having to follow up again after your trip. We aim for seamless experiences and I regret this fell short.We are always looking for ways to better meet and exceed guest expectations and your input is helpful in this endeavor. Thank you for staying at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,ViktorRed Roof Management RediResponse Specialist
5.0分
情侣出游
My husband and I have stayed at the Red Roof Inn since April and we haven't had many complaints.
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酒店回复: Dear Tamica, Thank you for taking the time to share your experience at Red Roof PLUS+ Fort Worth - Burleson. We truly appreciate your long-term patronage since April! It's wonderful to hear that your stays at Red Roof Inn have been largely positive. We value your business and strive to make every visit as comfortable as possible. Knowing you've had no complaints is encouraging, and we are committed to maintaining that level of satisfaction.Providing a comfortable and pleasant experience for our guests is one of our top priorities. Thank you for staying at Red Roof. Looking forward to your continued patronage!Sincerely,ViktorRed Roof Management RediResponse Specialist
房间里有股酸味，房间里没有咖啡，也没有服务。
非常棒的住宿体验！
我们住得很愉快。性价比超高。房间干净，热水淋浴，而且去哪儿都很方便，不用开车太远。很棒的酒店！
Food options for breakfast were slim and they never had butter. Floor was damaged and room smelled musty. Blow dryer broke and melted. Sink had no hot water
Staff was fine, property is dated and what youd expect being the cheapest in the area
Low water pressure on sink. No sink stopper. Room felt damp. Not sure that sheets were right size for the bed. Otherwise good
They are super nice and pleasant the only thing it's no elevator and the tub was a lil moldy. I would stay here again.
Room smelled like smoke. Bathroom was dirty. No 2nd mirror in the room. Short hair dryer cord. Coffee pod left in coffee maker. Remote for TV didn’t work initially.
I will start with the good… beds were comfortable, room appeared clean. Then… it sounded like there were critters in the walls all night, people in rooms on both sides were so loud it was like they were in the room with us. Then we went down for breakfast. Many reviews saying breakfast was good, they are deceiving, breakfast was awful. We got down at 8am, the only thing down there was eggs, they were awful. Machine for juice had water in it. Coffee was just brown water. Front desk did not seem led phased we were very disappointed. You definitely get what you pay for. My suggestion is pay the extra $50 and get a room at one of the neighboring motels.
I asked if I could get a refund if I left the property a day early and was told I would need to check with the manager the next day because I booked through Orbitz. I did check the next day and was told I could. (Unfortunately, I didn’t get the Manager’s name.) Orbitz was told I was not eligible for a refund. Now I have to call them when I return home to try and get a refund.
My husband and I have stayed at the Red Roof Inn since April and we haven't had many complaints.