酒店回复: Dear Esteemed Guest,We appreciate you taking the time to share your experience at Red Roof PLUS+ Fort Worth - Burleson. It's wonderful to know that you found our hotel both comfortable and conveniently located. Your satisfaction is our priority and we're glad we were able to provide a positive experience.Guest feedback like yours motivates us to maintain our high standards and continue to improve our services. I do hope that you will return to our hotel, or any of our Red Roof brand locations in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
5.0分
其他
Very comfortable. I was greeted immediately. Ease of check in was amazing. The room was clean and the bed was very comfortable
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Fort Worth - Burleson. It's wonderful to hear that you found our accommodations very comfortable. We're delighted you were greeted promptly and experienced an easy check-in. We're also glad you appreciated the cleanliness of your room and the comfort of the bed. Our team strives to provide a seamless and pleasant experience for all our guests, and your feedback is greatly appreciated.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LeahRed Roof ManagementRediResponse Specialist
2.0分
其他
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Hotel smelled of moth balls/fabulosa/chemically. Room felt dingy/unclean. Pillows seemed flat/well-worn. (There was even an empty water bottle on floor when we first entered, which added to the unclean feeling). Other clientele made it seem unsafe— one drinking at the entrance, another loudly yelling something as he walked down hall with a stick, etc. We did not stay. Even though I knew we’d be charged the night, we found another hotel to stay at.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Fort Worth - Burleson. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unpleasant smell of the room and you did not feel safe at the hotel. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,ReysheRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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BEDBUGS! We were booked to stay 4 nights, but we only were in the hotel for a total of 20 MINUTES. I get it that it was nonrefundable, however BEDBUGS (and not to mention a filthy atmosphere) should be the exception to the rule. We didn't even get an apology!!!
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof PLUS+ Fort Worth - Burleson. We are sorry you had a less than satisfactory experience due to the cleanliness not meeting your expectations as well as the bed bugs you encountered.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have forwarded your feedback to managements attention to make sure your experience is not repeated. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
3.0分
其他
Food options for breakfast were slim and they never had butter. Floor was damaged and room smelled musty. Blow dryer broke and melted. Sink had no hot water
3.0分
其他
Staff was fine, property is dated and what youd expect being the cheapest in the area
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酒店回复: Dear Valued Guest,Thank you for taking the time in sharing your feedback. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Fort Worth - Burleson. We're glad to hear you found our staff to be satisfactory. We also understand your comments regarding the property's condition, and acknowledge that our hotel reflects the value it offers within the area.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LeahRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
Low water pressure on sink. No sink stopper. Room felt damp. Not sure that sheets were right size for the bed. Otherwise good
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Fort Worth - Burleson. Your comments are appreciated and we're very sorry for the discomfort this has caused. It is pleasing to know that your overall stay with us was great. Your feedback is valuable to Red Roof and your comments will be taken into consideration to make changes to improve our customer experience. Sincerely,MatthewRed Roof Management RediResponse Specialist
4.0分
其他
They are super nice and pleasant the only thing it's no elevator and the tub was a lil moldy. I would stay here again.
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酒店回复: Dear Ursula,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Fort Worth - Burleson. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our nice and pleasant staff. You indicated that you were unsatisfied with no elevator. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
房间里有股酸味，房间里没有咖啡，也没有服务。
非常棒的住宿体验！
我们住得很愉快。性价比超高。房间干净，热水淋浴，而且去哪儿都很方便，不用开车太远。很棒的酒店！
舒适且合适
Very comfortable. I was greeted immediately. Ease of check in was amazing. The room was clean and the bed was very comfortable
Hotel smelled of moth balls/fabulosa/chemically. Room felt dingy/unclean. Pillows seemed flat/well-worn. (There was even an empty water bottle on floor when we first entered, which added to the unclean feeling). Other clientele made it seem unsafe— one drinking at the entrance, another loudly yelling something as he walked down hall with a stick, etc. We did not stay. Even though I knew we’d be charged the night, we found another hotel to stay at.
BEDBUGS! We were booked to stay 4 nights, but we only were in the hotel for a total of 20 MINUTES. I get it that it was nonrefundable, however BEDBUGS (and not to mention a filthy atmosphere) should be the exception to the rule. We didn't even get an apology!!!
Food options for breakfast were slim and they never had butter. Floor was damaged and room smelled musty. Blow dryer broke and melted. Sink had no hot water
Staff was fine, property is dated and what youd expect being the cheapest in the area
Low water pressure on sink. No sink stopper. Room felt damp. Not sure that sheets were right size for the bed. Otherwise good
They are super nice and pleasant the only thing it's no elevator and the tub was a lil moldy. I would stay here again.