酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and found our location so convenient, with easy access to Gaudí’s masterpieces. We take security seriously, and we’re glad you felt comfortable with our system of entry.It’s great to know that your check-in process was smooth and that our front desk team made your experience even more pleasant with their friendly service. We’re also happy that you enjoyed the spacious and comfortable room, as well as the nearby bakery and supermarket.We truly appreciate your kind words, and we’d love to welcome you back on your next visit to Barcelona. Thank you for recommending us, and we look forward to hosting you again!Best regards,Carlos AmayaFront desk agent

酒店回复: Dear client, Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay, and we truly regret that we did not meet your expectations.Regarding your room, we understand how important it is for bookings to be fulfilled as requested, and we are sorry for the inconvenience this caused. We will investigate this matter to ensure that such issues do not happen in the future.We are also sorry to hear that the behavior of our staff did not meet the level of service we aim to provide. We take all guest feedback seriously, and we will address your comments with the team to ensure a more positive experience for all our guests.As for the noise and the differences in service standards, we are sorry that these aspects impacted your stay. We are continuously working on improving our facilities and service to provide a more comfortable and welcoming experience for everyone.Carlos AmayaFront desk agent