酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and found our location so convenient, with easy access to Gaudí’s masterpieces. We take security seriously, and we’re glad you felt comfortable with our system of entry.It’s great to know that your check-in process was smooth and that our front desk team made your experience even more pleasant with their friendly service. We’re also happy that you enjoyed the spacious and comfortable room, as well as the nearby bakery and supermarket.We truly appreciate your kind words, and we’d love to welcome you back on your next visit to Barcelona. Thank you for recommending us, and we look forward to hosting you again!Best regards,Carlos AmayaFront desk agent
1人觉得有用
1.0分
标准双床房
情侣出游
完全差评,极度不推荐。
1.给的房间和预定不一致 ,预定标准双床,结果给的是最便宜的 通过携程沟通也不承认;
2.态度极其不耐烦 特别有个年轻男服务生;
3.隔音极度差
4.对欧美和亚洲服务双标
强烈非常差评!!!
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酒店回复: Dear client, Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay, and we truly regret that we did not meet your expectations.Regarding your room, we understand how important it is for bookings to be fulfilled as requested, and we are sorry for the inconvenience this caused. We will investigate this matter to ensure that such issues do not happen in the future.We are also sorry to hear that the behavior of our staff did not meet the level of service we aim to provide. We take all guest feedback seriously, and we will address your comments with the team to ensure a more positive experience for all our guests.As for the noise and the differences in service standards, we are sorry that these aspects impacted your stay. We are continuously working on improving our facilities and service to provide a more comfortable and welcoming experience for everyone.Carlos AmayaFront desk agent
酒店位置很好,离地铁站不远,离米拉之家巴特罗之家也很近。酒店早餐不错。工作人员服务热情,沟通顺畅。酒店周边环境不错,很安全。
房间非常小,行李箱都很难打开,窗户是天井的,下午三点以后才能入住,不含早,早餐要单加12.5欧,米拉之家里的早餐才要9.9欧好吗? 同行的小伙伴明明定了圣家堂景观的房间,给的却不是预定的房型,质疑后前台小哥居然说你定的那间还没打扫好!总之除了位置不错,离三件套不远,总体不推荐!
市中心很棒的酒店,阳台能看到圣家堂,地理位置优越,早餐也很美味。房间里有熨斗,吧台小食饮品很丰富,而且非常干净。一切都很满意!
酒店地理位置非常好。房间阳台就能看到圣家堂,这一点是最大的亮点。早餐种类丰富,而且味道也不错。
没记错的话出酒店能远远看到圣家堂,然后往外走好像在Lv的那条街上,离地铁口要走大概5-10分钟,拖行李箱还是挺不方便的,最好打车到酒店或者公交车吧,酒店工作人员都很热情,住了两晚都还行,不过不太隔音,走廊交谈声能听到。
位置可以,但是不喜欢设计风格,过道黑色墙纸地毯,黑乎乎的,其他空间蓝绿色,同样价格不如美居,这里要谢谢携程的办事效率
市中心,距离高迪三件套均步行可及,非常方便。
安全性高,进入酒店的大铁门上锁,按门铃才能进。
入住流程办理顺利,前台人员都很nice,英文沟通无障碍,房间很大很舒适。
周围有很好的面包店,生鲜超市,如果下次还有机会去巴塞罗那,会继续选择这家酒店。
完全差评,极度不推荐。
1.给的房间和预定不一致 ,预定标准双床,结果给的是最便宜的 通过携程沟通也不承认;
2.态度极其不耐烦 特别有个年轻男服务生;
3.隔音极度差
4.对欧美和亚洲服务双标
强烈非常差评!!!
清洁程度很差 地板没有擦 灰尘很多
晚上入住时浴室下水道堵塞 水无法流通
向酒店反应第二天维修也没解决 我们提出换房间需求 酒店很难为情的表情但是还是换了
总体体验很一般 酒店位置好
非常棒的酒店,早餐丰富,推荐一定要购买早饭。每天吃的很饱。早餐的工作人员也很nice,对小朋友非常友好。
房间很大,设施齐全,还有一次性拖鞋。就在市中心,可以走到巴特罗之家。推荐推荐!