酒店回复: Dear Guest,It brings us great joy to learn that you found our hotel to your liking. Our location is indeed a strategic one, surrounded by various conveniences to make your stay as comfortable as possible. We're delighted to hear that the proximity to the Camp Nou Stadium and local supermarkets added value to your experience.Your positive remarks truly inspire us to continuously strive for excellence in our services. We look forward to the pleasure of welcoming you back soon. Best Regards.Ramon RiusGeneral ManagerNH Sants Barcelona
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely regret that your experience did not fully meet your expectations, and we would like to address the concerns you raised:Room Assignment: We apologize for any confusion regarding the room type and window orientation. While we strive to provide accurate and transparent information across all booking platforms, we understand how important natural light is for our guests and regret any inconvenience this may have caused.Mini Bar Charges: We are sorry for the misunderstanding regarding the minibar. For your convenience, detailed information about all hotel services, including minibar pricing, is available via the QR code provided in the check-in folder and inside the room. Perception of Unequal Treatment: We are deeply concerned by your impression of being treated differently. Please rest assured that we are committed to offering respectful and equal service to all our guests, regardless of nationality or background. Location and Facilities: We are pleased to hear that you found the room facilities satisfactory and appreciated the proximity to the shopping center and metro station.Once again, we sincerely apologize for the inconveniences you experienced. Your feedback is extremely valuable to us, and we hope to have the opportunity to welcome you again and provide a more seamless and enjoyable stay.Warm regards,Hotel NH Sants
酒店回复: Dear Guest, We are glad to hear that the size of our room exceeded your expectations and that you found the fireplace in our lobby an interesting feature. We believe that these small details add to the unique charm of our hotel.We offer complimentary items from the minibar to guests who choose to support our green stay initiatives. We are glad that you found this to be a positive aspect of your stay. We are also happy to know that the location of the hotel was convenient during your stay.We hope to have the opportunity to welcome you again in the future.Ramon RiusGeneral Manager NH Sants Barcelona
酒店回复: Dear guest,It is encouraging to read that you found our room to be very clean and the service provided by our restaurant staff was exceptional. These are elements we pride ourselves on in providing a comfortable and enjoyable stay.On the other hand, it's disappointing to learn about your experience at the front desk. We believe in offering a friendly and welcoming service for all our guests and it is unfortunate that you felt this was not the case during this interaction. Your feedback is valuable and gives us the opportunity to continually improve. We hope to have the chance to welcome you again and provide you with a superior experience. Warm regards.Ramon Rius.NH Sants Barcelona general manager
酒店非常好，环境好，位置好，周边好几个超市出行生活都很方便。离诺坎普球场也非常近。
1.订的标准间，页面没有标明窗户在走廊或是天井之类的，前台给我们分配的房间是1楼，等于国内2楼，但是全天无采光，窗户外面的天井地面和窗台一样高，在携程客服的协调下第二和第三晚升级到露台房。
2.退房时，前台跟我们说mini bar 要收费69欧，但是入住时我记得说是免费的，而且携程订购页面也显示有mini bar ,我们坚持后，前台没有收费让我们走了，这种情况不太理解，其他欧洲的酒店都没有遇到这种情况。建议入住前一定跟前台确定好mini bar 是否收费。
3.以上我们遇到的情况让我不得不怀疑，这家店的工作人员是否对中国人或者亚洲人区别对待，反正体验感不是特别好。
4.房间环境设施还是可以的，附近步行10分钟有个购物中心，地铁站也需要步行10分钟左右。去市区和景点海边等都需要坐地铁，步行会比较累。
忘了说了，一开始分配的房间图片，拍摄时间是当地的下午四五点，外面是大晴天，我们的房间毫无采光，像夜晚一般
非常方便。酒店就在桑茨主火车站旁边。他们有个很棒的活动——如果你选择不需要每日客房清洁，就会提供免费饮品。
房间很舒适，因为选择了环保，没有让客房打扫，所以酒店送了一张饮品券。
虽然离车站稍有点距离，但周围有超市、餐馆和面包店，非常方便。工作人员也很热情，服务很好。
房间比想象的大 酒店大堂有壁炉 有点意思 mini吧可以免费吃 前提是要有不打扫卫生给的券 旁边有商场大超市 方便
距离巴塞罗那桑茨火车站步行约10分钟。另一个地铁站大约5分钟路程。服务和设施都很好。我们在这里住得很愉快。虽然不在市中心，但交通便利。
前台那个男士好像心情不太好 然后态度有点不好🥹🥹🥹 我管他要个热水壶他给我说 热水壶只能给入住高级VIP的客户使用噢 然后我有点无语 可能热水壶很稀有吧🥹🥹🥹 但是另一个姐姐指导我去餐厅要热水 餐厅的人服务都很好！！
然后房间特别特别干净！！！n
关于客房清洁，我们明明贴了“请勿打扰”的牌子，但他们还是进来了，而且根本没打扫！
办理入住的时候，应该把房间里所有的规定或政策都说清楚（比如冰箱里的东西）。那些都是额外收费的——如果你吃了喝了的话。
天哪，退房的时候竟然要我付50欧元！你们做事应该更细致，和客户沟通要清楚。房间里的东西都是“额外收费”的。
我订房花了300欧元，
又付了40欧元游客税，
现在还要为冰箱里那些（事先没告知是收费的）东西付50欧元。
这笔钱必须退给我！
幸好清洁工打扫的时候没有弄丢什么重要的东西。
房间很好，但我们住的房间是内向的，没有窗外采光。停车位非常糟糕，必须倒着进去，而且对住客来说也不是免费停车。连外面都没有停车位，还得花钱，什么都要收费，就这房间来说价格也太贵了。