酒店回复: Dear Mojiezuosuxiaojie,We are pleased to know that you enjoyed the beachfront setting and found the beach clean and suitable for families. It is also encouraging to learn that the variety of swimming pools was convenient for family activities, and that several aspects of the service met your expectations.At the same time, we sincerely regret that other elements of your stay did not meet expectations. Your comments regarding transportation convenience, dining accessibility, and room condition have been carefully noted. Feedback related to facilities, bathroom cleanliness, and amenities has been shared with the relevant teams for review.We also regret the dissatisfaction expressed regarding breakfast variety. We understand the importance of offering a selection that caters to diverse preferences, and your feedback has been taken into consideration as we continue refining our offerings.Regarding the service concern you described at the Front Office, we take such matters seriously. Professional and respectful service is a fundamental expectation, and your feedback has been shared with the management team for internal follow up.We also regret that the room allocation did not meet your expectations. Room assignments are based on availability at the time of arrival, and we are sorry that the location did not align with your preference on this occasion.Your detailed feedback is appreciated, as it helps us identify areas that require attention and improvement. Thank you once again for sharing your experience with us.Best Regards,Management Team

酒店回复: Dear Valued Guest,Thank you very much for taking time to post review.We regret to learn that your stay at Centara Grand Beach Resort Phuket did not fully meet expectations. Your balanced feedback is sincerely appreciated.We have taken note of your comments regarding the condition and cleanliness of the room, as well as the service at the front desk. These points have been shared with the relevant teams for careful review and improvement.We also understand your feedback regarding dining preferences. Our breakfast offers a wide international selection, and additional dishes can be arranged upon request, depending on availability and service terms.Thank you again for sharing your experience.Best Regards,Management Team

酒店回复: Dear Valued Guest,Thank you very much for taking time to post review.We are truly pleased to know that you had a satisfying stay at Centara Grand Beach Resort Phuket. It is wonderful to learn that you enjoyed the relaxing atmosphere, the private pool experience, and the shared swimming pools throughout the resort. We are also glad that the beach setting contributed positively to your overall experience.Your kind words about the service and cleanliness are sincerely appreciated and will be shared with the team.Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you again in the future.Best Regards,Management Team

酒店回复: Dear Valued Guest,Thank you very much for taking time to share your feedback.We are truly sorry to learn that your stay did not meet expectations and regret the distress described. Please accept our sincere apologies for the concerns regarding room condition and cleanliness. This is not reflective of the standards we strive to maintain, and your comments have been shared with our Housekeeping team for immediate review and corrective action, including reinforced inspection procedures.Regarding the view, our room categories vary in outlook and are allocated based on the confirmed booking. We regret any disappointment if the assigned room did not align with expectations, and our team would have been ready to assist with alternatives subject to availability at the time.We are also concerned to learn about your dining experience. Cleanliness and hygiene are treated with the utmost importance, and this feedback has been escalated to the Culinary and stewarding teams for thorough review and follow up.We appreciate your acknowledgment of our staff service, and we are grateful that their professionalism left a positive impression.Thank you again for sharing your feedback. It has been taken seriously and shared with the relevant teams for immediate action.Best Regards,Management Team

酒店回复: 尊敬的贵宾， 非常感谢您抽出时间分享您的反馈。 得知您的入住体验未达预期，我们深感遗憾，并对由此带来的不愉快表示诚挚的歉意。我们的团队始终致力于提供细致且尊重的服务，对于您提及的员工服务态度问题，我们已高度重视，并将与相关部门进行检讨与改进，确保服务始终保持专业与友善。 关于房间入住人数方面，我们谨此说明，部分房型虽可最多容纳三位宾客，但第三位入住者需根据度假村相关政策支付额外费用。该费用涵盖加床、客用品及设施使用等内容，团队亦会依据既定条款向宾客说明，以确保信息透明与一致。 同时，对于早餐体验未能达到您的期望，我们深表歉意。相关反馈已转达至餐饮与服务团队，以作进一步检视与改进。 我们也希望说明，团队成员始终以礼貌与专业态度为宾客提供协助。如在沟通过程中产生任何误解，我们本希望在您入住期间有机会及时说明与协助解决。 再次感谢您分享宝贵反馈，我们已将相关意见转达至有关团队进行认真检视。 此致敬礼， 管理团队

酒店回复: Dear Valued Guest,Thank you very much for taking time to share your detailed feedback.We are pleased to know that you enjoyed the cleanliness of the room, the spacious balcony, and the relaxing beachfront atmosphere. It is also wonderful to hear that you appreciated the pools and found the environment calm and suitable for a leisurely getaway. Your kind words regarding our service and the clear sea are truly appreciated.At the same time, we regret that certain aspects did not fully meet your expectations. Your comment regarding the hairdryer has been noted and shared with the relevant team for review. We also appreciate your feedback on sound insulation, as well as your dining experience, which helps us continue refining both facilities and services.Thank you once again for sharing your experience. We hope to have the opportunity to welcome you again for another relaxing stay.Best Regards,Management Team

酒店回复: Dear xiaotiaotiao,Thank you very much for taking time to post review.We are truly pleased to know that you had such an enjoyable stay at Centara Grand Beach Resort Phuket. It is wonderful to learn that you appreciated the peaceful beach setting, the scenic surroundings, and the resort’s swimming pools and breakfast offerings.We also understand your note regarding transportation on the island, and we appreciate you sharing this balanced feedback.Your kind words are sincerely valued, and we look forward to welcoming you again in the future.Best Regards,Management Team

酒店回复: Dear Valued Guest,Thank you very much for taking time to post review.We appreciate your balanced feedback and are pleased to know that you valued the proximity to the beach, the overall setting of the resort, the family oriented facilities, and the variety offered at breakfast.At the same time, we regret that several aspects of your stay did not meet expectations. Your comments regarding certain physical facilities, lobby comfort, and arrival experience have been noted and will be reviewed internally. Concerning the additional charge for a child not occupying a bed, please allow us to clarify that such policies are determined in accordance with room category, occupancy regulations, and booking terms. We understand that practices may vary between properties, and we regret any disappointment this may have caused.With regard to language support, we acknowledge that the availability of specific language services may influence guest convenience, and this will be taken into consideration. Check in and check out times are established to ensure appropriate room preparation and service standards; however, we recognize that travel schedules differ, and we always endeavor to assist subject to availability.We appreciate you sharing your detailed experience, as it allows us to continue evaluating areas that require enhancement.Best Regards,Management Team

酒店回复: Dear Valued Guest,Thank you very much for taking time to post review.We are delighted to learn that you were highly satisfied with your stay and that the expansive layout of our resort, including the multiple swimming pools and lazy river, created an enjoyable environment for families. It is equally encouraging to know that the fitness center met your expectations in terms of maintenance and quality.At the same time, we regret the inconvenience caused by the door lock and appreciate you bringing this matter to our attention. We are also sorry to learn that your child experienced a minor injury. We are pleased that our nursing team was able to provide prompt assistance and care, ensuring appropriate treatment in a timely manner.Your feedback is sincerely valued and assists us in further refining both our facilities and service standards.Best Regards,Management Team

酒店回复: Dear Valued Guest,Thank you very much for taking time to post review.We are delighted to know that breakfast was your favorite aspect of the stay and that the wide selection contributed positively to your overall experience. It is equally pleasing to learn that you found the room comfortable, particularly the spacious and soft bedding.We appreciate your comment regarding the blackout performance of the curtains. This has been shared with the relevant team for evaluation and possible enhancement to ensure improved comfort.It is wonderful to hear that you enjoyed the variety of pool activities and found them engaging and enjoyable. We truly value your support and look forward to welcoming you again to our resort during your next trip to Thailand.Best Regards,Management Team