酒店回复: Dear Josie, Thank you from the bottom of our hearts for these wonderful words about our Grand Hotel Baglioni! We're thrilled that you loved the complimentary and restocked minibar, our reception team's warm welcome, and above all, the breakfast with its unbeatable view. We'll take note of your tip on timings to enhance everyone's experience. We hope to welcome you back to Florence soon!Best regards, Grand Hotel Baglioni

酒店回复: Dear valued Guest,We thank you immensely for your positive review and for sharing your experience at the Grand Hotel Baglioni. We are delighted that you appreciated the unique atmosphere of our hotel, akin to a renovated castle, its strategic location opposite the train station, and the proximity to Florence's Duomo, as well as the abundant buffet breakfast.Our bathroom amenities are generally provided in the room upon arrival. Your feedback is nonetheless invaluable to us, as it allows us to continuously monitor and improve our internal services.We look forward to your next stay! Grand Hotel Baglioni

酒店回复: Dear valued Guest,Thank you for your glowing review of the Grand Hotel Baglioni! We're thrilled you loved the Duomo view from your room, the prime location near Santa Maria Novella station, and our rooftop breakfast. We'll ensure the panoramic terrace is accessible next time—hope to welcome you back soon!Best regards, Grand Hotel Baglioni

酒店回复: Dear valued Guest,Thank you so much for your positive feedback on our luggage service and complimentary minibar at the Grand Hotel Baglioni! We're delighted you appreciated the convenience and efficiency of our team. We hope to welcome you back to Florence soon!Best regards, Grand Hotel Baglioni

酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. We are glad to hear that you appreciated our convenient location near the train station and attractions, as well as the breakfast provided.We are truly sorry that your stay was affected by the room being cold and dimly lit, and that the extra blanket request was delayed. For next visits the front desk team is always vailable to make an extra key. Your comments are important to us, and we will review our procedures to improve the guest experience in these areas.We appreciate your feedback, as it helps us continue to provide better service, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Grand Hotel Baglioni

酒店回复: Dear Guest,Thank you for your wonderful feedback! We are happy to read that you enjoyed our locations, our building and our breakfast in our panoramic restaurant woth a stunning view!It was a pleasure hosting you and we hope to welcome you back soon!Our warmest regardsGrand Hotel Baglioni

酒店回复: Dear valued Guest,Thank you so much for your wonderful review! We're thrilled that you enjoyed your stay with us, appreciating the location, our service, our lobby, our antique-style rooms and our abundant breakfastWe look forward to welcoming you back soon!Best regards,Grand Hotel Baglioni

酒店回复: Dear Taotao, Thank you so much for taking the time to share your recent experience at our hotel. Your kind words about the abundant breakfast, the stunning Duomo view from your room, and the panoramic terrace—especially at night—warm our hearts, as these are highlights we strive to perfect.We truly appreciate your note on the thoughtful refreshments, including the fruit and snacks—it's our pleasure to ensure guests feel pampered. We're sorry to learn about the power outlets disengaging after lights out; we'll investigate this promptly with our maintenance team to prevent any inconvenience during device charging. Additionally, we regret that our reception team fell short on their welcoming demeanor during your return visit. Your feedback is invaluable, and we've shared it directly with them to reinforce our commitment to warm, personalized greetings for every guest.We hope to welcome you back soon to create even more unforgettable memories in Florence. Please don't hesitate to reach out if there's anything we can assist with in the meantime.Grand Hotel Baglioni

酒店回复: Dear valued Guest, thank you for sharing your experience. We are glad you appreciated the location, the service, and the complimentary minibar. We take note of your comments regarding the facilities and soundproofing to improve the quality of the stay. We hope to welcome you again at the Grand Hotel Baglioni.

酒店回复: Dear valued Guest, thank you so much for your wonderful review! We're thrilled that you enjoyed your stay with us, appreciating the location and our friendly staff. We're glad you liked the complimentary amenities and the stunning views from the 5th floor. We look forward to welcoming you back soon!Best regards, Grand Hotel Baglioni