酒店回复: Dear Feng ge,Thank you for taking the time to tell us about your experience at Holiday Inn Express Phuket Patong Beach Central.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,Ms. Khanittha PatthongRoom Division Manager
酒店回复: Dear Digua,Thank you sincerely for choosing to stay with us and for taking the time to share your valuable feedback. We are truly grateful for your comments and pleased to learn that our convenient location and the service provided by our team contributed positively to your stay. Please accept our deepest apologies for the inconvenience caused by the room facilities and the delay in resolving the lighting issue. This experience falls short of the standards we strive to uphold. We are, however, glad that our team could assist with a room change and extend a letter of apology along with refreshments to convey our regret.It is wonderful to know that the late check‑out arrangement offered you additional comfort. Your patience and understanding during your stay mean a great deal to us. Thank you once again for bringing these matters to our attention. Your feedback helps us continue improving our facilities and guest experience. We sincerely hope to have the privilege of welcoming you back for a more seamless and enjoyable stay in the future. Best regards, Holiday Inn Express Phuket Patong Beach Central
酒店回复: Dear Xilidujiasitangminsu,Thank you for taking the time to tell us about your experience at Holiday Inn Express Phuket Patong Beach Central.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,Ms. Khanittha PatthongRoom Division Manager
酒店回复: Dear Daniumeida,Thank you very much for sharing your detailed feedback with us. We truly appreciate your continued trust and are honored that you chose to stay with us during your visit to Patong Beach.We’re delighted to hear that you were satisfied with the cleanliness of our property and the overall amenities. However, we are genuinely sorry to learn that certain aspects of your stay did not meet your expectations, particularly regarding the room’s humidity and air conditioning settings. Your comments are extremely valuable, we also regret to hear about your experience at the front desk. Please accept our sincerest apologies for any inconvenience caused. We are committed to providing warm and attentive service to all our guests, and your feedback will be used to reinforce training and service standards with our team. We’re pleased to know that Ctrip’s customer service was able to assist you effectively, and we thank you for highlighting their support. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable and enjoyable experience.Best regards, Holiday Inn Express Phuket Patong Beach Central
انا مستاء جدا من فندق هوليدان بوكيت التعامل جداً لا يرتقي الاستقبال تعاملهم جداً سيئ وانا غير راضي عن دفع الاموال بالمكان الغلط الغرف جداً ضيقه وقذره الاثاث جداً مستهلك وعدم الراحه الرائحه جداً كريهه تنبعث من الغرف اتمنى تعويضي
酒店回复: Dear sunnyzhang0716,Thank you very much for sharing your feedback and for choosing to stay with us. We are delighted to know that you appreciated our surroundings, cleanliness, and overall amenities. At the same time, we sincerely apologize for the delay you experienced during check-in. We fully understand how important a smooth arrival is for our guests, and we regret any inconvenience caused.Please be assured that your comments have been shared with our team, and we are reviewing our processes to better manage peak periods and ensure timely check-ins in the future. Your feedback is invaluable in helping us improve, and we truly appreciate your understanding and patience during this busy season.We hope to have the privilege of welcoming you back soon for a seamless and enjoyable stay.Best regards, Holiday Inn Express Phuket Patong Beach Central
房间不错，服务也不错，但是这次的大床房好像是双床房改过来的，插座在床中间，使用很不方便，希望可以改进吧
位于芭东核心区，离芭最热闹的主街步行3分钟，客房设施简陋老旧，房间的灯坏了，来人修了一个多小时没修好，换了房间第二天管事的送来致歉信和软饮小食，退房延迟到下午2:00，服务意识还是在线的！
这家酒店非常棒。离海边只有4分钟路程，早餐很丰盛，环境绿意盎然又安静，离娱乐区也很近。泳池很棒，毛巾每天都换，工作人员服务周到。唯一的缺点是，关掉空调后地板会有点潮湿。
在这住十多天，各方面都非常好，I在这住一周，走哪里都特别方便，大家去的话还是可以，就是有点反潮，可能是我们来的时间是
我来普吉岛很多次了，这一次选巴东海滩，因为之前住在芭提雅假日酒店，这次没犹豫就选这个酒店。这个酒店其它都还好，就是太老旧太潮湿了，只能把空调调到19-20度，屋里才不会有水气，我和儿子冻的受不了就到外面暖和一下，但是晚上得休息就把空调调到24-25度，然后就是图片中的样子，地上都是水气，洗的内衣裤几天不干，箱子里的衣服都是潮的。不适合中国北方的朋友居住。海后前台接待有一个男胖客服非常不耐烦。遇到问题不给解决，后来是携程客服不厌其烦给解决的，真的很感谢携程客服。订机票酒店还得是携程靠谱！
酒店地理位置不错，但因为我们有车，所以这点对我们来说没太大影响。早餐种类丰富，泳池整体也不错。缺点是空调一直开着22度，如果你调高温度、关掉空调或者打开阳台门，地板就会变得湿漉漉的，湿度立马就上来了（我还是第一次遇到这种情况）。我们第一晚不知道，把空调调到24度，结果醒来时地板湿得像刚拖过地还没擦干一样。房间里的灯光很暗，淋浴区是用玻璃隔断的，所以当有人洗澡或上厕所时，光线会照到床上，让人没法睡觉。
前台服务非常差，工作人员根本不胜任接待酒店客人的工作。房间非常旧，弥漫着难闻的气味。房间里和早餐餐厅都有虫子和苍蝇。前台没有空调，等候区很热。走廊非常脏。房间很小，但价格却非常贵。我很惊讶这竟然是大家所熟知的假日酒店。这是一次非常糟糕的住宿体验，我绝不推荐住在这里。
انا مستاء جدا من فندق هوليدان بوكيت التعامل جداً لا يرتقي الاستقبال تعاملهم جداً سيئ وانا غير راضي عن دفع الاموال بالمكان الغلط الغرف جداً ضيقه وقذره الاثاث جداً مستهلك وعدم الراحه الرائحه جداً كريهه تنبعث من الغرف اتمنى تعويضي
我非常喜欢这家酒店，很舒适也很干净。这里有健身房，提供毛巾、饮用水和消毒用品。工作人员都面带微笑，服务周到。👍 酒店位置非常方便，楼下就有7-11便利店，还有一家很棒的咖啡馆（Mood），附近也有很多餐馆和咖啡馆，离海滩也只有5分钟路程。地理位置非常好，我还会再来的。感谢TripAdvisor，也感谢酒店的所有工作人员。
离海滩2-3分钟，离Jungceylon购物中心大概10分钟。位置真的太棒了！游泳池比照片上看起来要大。性价比很高，很满意。谢谢！哈哈
入住延迟了45分钟（大概15:45入住）。据前台说是因为旺季订房满，等待时提供咖啡☕️作为补偿，酒店退房时间12:00，入住时间15:00，既然给出了官方的时间，就应该考虑到各种情况，希望酒店可以加强管理改进，来保障旅客能按时入住！