酒店回复: Dear Shuzihedoubaodemama,Warm greetings from Dhawa Ihuru, and thank you very much for taking the time to share such a detailed and generous review of your stay with us.We are delighted to read that you enjoyed the comfort of your Beachfront Villa, the natural beauty of the island, our snorkeling experiences, and the warm hospitality of our team. It is especially encouraging to know that the early room availability upon your arrival added value to your experience, allowing you to begin your island holiday right away.With regard to your comment about the arrival transfer, we would like to kindly clarify that, as stated in the booking confirmation, combined (shared) speedboat transfers may take approximately 45 to 60 minutes, depending on flight arrivals and operational scheduling. After reviewing your transfer details, we can confirm that your waiting time did not exceed the committed timeframe.We would also like to share that guests who prefer to be ushered immediately to a speedboat and depart without waiting may opt for a special, private transfer, which is available at an additional cost. As this option was not requested in your case, your transfer was arranged as a complimentary shared transfer, coordinated with other guests whose flight arrivals fall within a maximum window of 60 minutes. This allows us to provide seamless and cost-effective transfers while maintaining comfort and efficiency.Thank you as well for highlighting the convenience of our island’s location, the flexibility for late departures, and your visit to our sister island, Banyan Tree Vabbinfaru. Your thoughtful comments will certainly be helpful to future travelers planning their Maldives getaway.It was truly a pleasure having you with us, and we hope to have the opportunity to welcome you back to Dhawa Ihuru for another relaxing and memorable stay.Warm regards,Elias PertoftGeneral ManagerDhawa Ihuru

酒店回复: Dear Valued Guest,First of all, we hope you arrived home safely.Please accept our sincere gratitude for the opportunity to host your stay at Dhawa Ihuru Maldives. Thank you for taking the time to share your opinions on your recent stay at our resort. We are pleased you enjoyed your visit and have shared your feedback with the team, and we are grateful for the perfect 5/5 rating you gave us.Once again, we express our gratitude and eagerly anticipate your return in the near future.Sincerely,Hery KuswoyoGeneral Manager

酒店回复: Dear Ms. Chen,We sincerely hope that you made it home without a hitch.Thank you once again for choosing our resort and for sharing your recent experience with us. It was truly a pleasure to have you with us at Dhawa Ihuru, Maldives. I’ve shared your kind words with the entire team—they were deeply appreciated.We appreciate the opportunity to be of service to you and hope to see you again soon at your home away from home.With best personal regards,Elias PertoftGeneral Manager

酒店回复: Dear Valued Guest (Meitangyahodeshao),I hope this message finds you well and that you arrived home safely.We sincerely appreciate the opportunity to host your stay at Dhawa Ihuru Maldives. Thank you for taking the time to share your thoughts about your recent visit. We are delighted to hear that you enjoyed your stay and are grateful for the 5/5 rating. Your feedback has been shared with our team, especially Elena, who would be delighted to be recognized cordially.Once again, thank you for your kind words. We look forward to welcoming you back in the near future.Warm regards,Hery KuswoyoGeneral Manager

酒店回复: Dear Tnklee,First and foremost, we hope you arrived home safely.It was a pleasure having you with us at Dhawa Ihuru Maldives, and we thank you for sharing your recent experience with us. We were delighted to read that you enjoyed your stay at our resort. I have extended your appreciation to the entire team.It is our privilege to serve you, and we look forward to welcoming you back in the not-too-distant future, your home away from home.Please allow us to wish you and your family a joyful Festive season and a prosperous New Year 2024! With best personal regards,Hery KuswoyoGeneral Manager

酒店回复: Dear luminga, Heartfelt thanks from all of us here in Dhawa Ihuru for sharing your amazing review following your recent stay with us. We are so humbled to be crowned as a snorkeling sanctuary - our house reef rich in vibrant corals and diverse marine life. We are delighted that you enjoyed the magical time exploring the underwater world, the delectable cuisine, the shared facilities at Banyan Tree Vabbinfaru; our sister resort accessed by complimentary shuttle boats, and the impeccable service from our friendly and courteous staff. We thank you from the bottom of our hearts for your kind feedback! And we shall be looking forward to welcoming you back on our shores at "Dhawa Ihuru - Be Here, Be You" for more inspired experience specially exploring more marine life. With best regards, Hery Kuswoyo General Manager Banyan Tree Vabbinfaru & Dhawa Ihuru

酒店回复: Dear our valued guest,Heartfelt thanks for your priceless review following your recent stay with us at Dhawa Ihuru. The constructive feedback from our guests such as yours will truly assist us in our efforts to improve while continuing to provide a high level of services to our guests.First and foremost, please accept our apologies for not being able to meet your expectations during your visit particularly with the villa cleanliness, bathroom amenities and insect, the food variety, the quality of snorkeling gear, the price and language barrier at marine center, the frequency of our complimentary shuttle boats to visit Banyan Tree Vabbinfaru; our sister resort, and the insufficient communication. I appreciate you taking your time to raise your concerns which will help us to improve ourselves and offerings for the best experiences of our valued guests. Please be assured that your concerns have been addressed as a high priority, rectified the root causes, and corrective measures including training, revisiting our standard and procedure, etc. have been taken to minimize such incidents from occurring in the future. Our resort has stringent standard in place when it comes to pest control, and we conduct regular and systematic exercise to eradicate all pests in the entire island. Meanwhile, we will also work closely with the pest control company to see how this can be further improved to ensure such incident will not happen again in future.We are pleased that you enjoyed our house reef full of colorful fishes, sharks, rays, and more just few meters away from the shoreline ideal for snorkeling and the satisfactorily overall service from our team including Wong – our Chinese speaker.Once again, we are truly saddened that your holiday was not completely fulfilled. We will absolutely take this learning lesson with us and improve ourselves to the next level.We thank you for your invaluable feedback. Even it may be a far-off possibility to get another chance to prove ourselves differently to you, I hope we will still get a chance to do that in the future. Kind Regards,Hery KuswoyoGeneral ManagerBanyan Tree Vabbinfaru and Dhawa Ihuru

酒店回复: Dear Valued Guest, It was a pleasure having you with us at Dhawa Ihuru Maldives, we trust that you had a safe journey back home. Thank you for taking the time to share with us your recent experience in our resort. We were delighted to read that you enjoyed your stay. We thoroughly appreciate that you found our overall products and services to your satisfaction. I am more than glad to share your compliments to the entire team. Again, we thank you and we look forward to welcoming you back in the not-too-distant future. With best personal regards, Hery Kuswoyo General Manager