酒店回复: Dear Valued Guest (Yinqian),Thank you for choosing Banyan Tree Vabbinfaru Maldives for your quick getaway from the hustle and bustle of city life. We are truly honored to have had the opportunity to host you and greatly appreciate your sharing your experience with us.At Banyan Tree Vabbinfaru Maldives, we are committed to delivering exceptional service, and it is always rewarding to know our efforts are recognized. Your positive rating means the world to us, and I have shared your kind words with the team; they will be thrilled to know her hard work made your stay memorable.We sincerely appreciate the opportunity to serve you and look forward to welcoming you back to your home away from home in the future.With warm personal regards,Hery KuswoyoGeneral Manager
酒店回复: Dear Valued Guest,It was an absolute pleasure to welcome you to Banyan Tree Vabbinfaru Maldives. We are delighted to hear that you enjoyed your short getaway and found our offerings and services to your satisfaction. Your thoughtful feedback means so much to us. Your comments have been shared with the team; they would be delighted to be recognized.We eagerly look forward to welcoming you back to Banyan Tree Vabbinfaru Maldives, where it will once again be our privilege to serve you.Warm regards,Hery KuswoyoGeneral Manager
酒店回复: Dear Valued Guest,First of all, we hope you arrived home safely.Please accept our sincere gratitude for the opportunity to host your stay at Banyan Tree Maldives Vabbinfaru. Thank you for taking the time to share your opinions on your recent stay at our resort. We are pleased you enjoyed your visit and have shared your feedback with the team, and we are grateful for the perfect 5/5 rating you gave us.Once again, we express our gratitude and eagerly anticipate your return in the near future.Sincerely,Hery KuswoyoGeneral Manager
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除了床剩余的地面空间几乎放不下行李箱,这就是110平?
追评发布于上海
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Please Notice that the real indoor area is not 110 Square meters.The real indoor area is only around 20 square meters. 110 Square meters has included the beach area.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay at Banyan Tree Vabbinfaru Maldives. We sincerely hope you had a safe and pleasant journey home.At Banyan Tree Vabbinfaru Maldives, we are committed to delivering exceptional service and creating unforgettable experiences for our guests. We appreciate your feedback and would like to take this opportunity to address the concerns you raised:Villa Size: The 110 sqm size stated on our website refers to the total floor area of the villa, which includes the bedroom, pool area, terrace, and garden. We regret any misunderstanding and apologize if this was not clearly communicated during the reservation process.Room Cleaning: Our housekeeping team follows a strict protocol of cleaning rooms twice daily—once in the morning and again in the late afternoon. However, if the "Do Not Disturb" (DND) sign is activated, our Villa Attendants respect guest privacy and do not enter. Instead, they leave a note under the door indicating they were unable to service the room. If this was unintentional, we encourage guests to notify our reception team so we can arrange for cleaning promptly. Unfortunately, we were not informed of this during your stay, and we regret any inconvenience this may have caused.Your feedback is invaluable as we continually strive to enhance our services. We are committed to regaining your trust and ensuring an even more seamless and enjoyable experience on your next visit.We sincerely hope to have the privilege of welcoming you back to Banyan Tree Vabbinfaru Maldives for a truly memorable stay.Thank you once again for sharing your thoughts with us.Warmest regards,Hery KuswoyoGeneral Manager
酒店回复: Dear Valued Guest,First, please allow us to thank you for choosing our resort, Banyan Tree Vabbinfaru Maldives for your vacation.We read with great concern the issues you had during your stay, please accept our sincere apologies for the inconvenience this has caused you. Rest assured that it has been routed to the departments concerned to take into consideration and action.Again, thank you for taking the time to bring those very relevant matters to us. We look forward to welcoming you back in the near future.Sincerely,Hery KuswoyoGeneral Manager
酒店回复: Dear Valued Guest (Feierbankesitanghe),It was a pleasure having you with us at Banyan Tree Maldives Vabbinfaru. We trust you had a safe journey back home.Thank you for your continued patronage and for completing the online guest questionnaire following your recent stay on our beautiful island.While we strive daily to deliver exceptional service, it is always nice to know that our efforts are recognized. The suggestions and issues you raised have already been raised to the concerned departments for action.Your points are as many opportunities as possible for us to improve our products and service standards. Again, thank you for taking the time to bring those very relevant matters to us. We look forward to welcoming you back to our resort in the near future. Sincerely,Hery KuswoyoGeneral Manager
酒店回复: Dear Valued Guest (ZH),We sincerely hope that you made it home without a hitch.Thank you for sharing your recent experience with us; it was our pleasure to have you here at Banyan Tree Maldives Vabbinfaru. I have passed along your gratitude to the whole staff, especially to Jien, Khaleel, Boat Capt. Shamsad, Rauf, Faiz, Husham, Rajesh, Riyaz, Nazim, Shafdaan, Alee and Ali Shareef who would be ecstatic to get such warm recognition, and we are thrilled to hear that you and your family had a pleasant stay at our resort. It's heartwarming to know that you and your family enjoyed your stay and learned a lot especially the local culture, which we are trying to go back to the Original Maldives. On this note, we are looking forward to welcoming you again, as we have prepared a lot of local activities that you can participate in, using the local house that you witnessed being built during your stay.We appreciate the opportunity to be of service to you and hope to see you again soon at your home away from home.With best personal regards,Hery KuswoyoGeneral Manager
超级棒的度假酒店!虽然卧室房间有点小,卫生间在半室外,蚂蚁有点多,但其他都很完美!泳池边配有热水池,spa很棒!三个餐厅食物都很丰富和美味!浮潜低于预期,活珊瑚不多,鱼不多,海浪有点大。沙滩很白很细很美!
我谨向那些让我们的住宿体验难以忘怀的出色团队成员表达诚挚的感谢:
Flipit, Lynn, Chiika, Belzar, Okta, Liu, Fatima, 和 Fairooz。
特别感谢 Fairooz 提供的卓越客房清洁服务,以及 Chiika 在任何事情上都给予的支持和帮助。
我们还要感谢每天收到的精美蜜月惊喜和礼物——它们真的让我们非常开心。
您的善良、专业和热情好客,我们深表感谢。
我们从入住到离开,整个住宿体验都非常棒。度假村对可持续发展的承诺给我们留下了深刻印象,从设计到日常运营,处处都体现着这份用心。每天早晨醒来都能看到令人惊叹的海景,为一天奠定了完美的基调。
尽管我妈妈没能参加水上运动或浮潜,但她一点也没觉得无聊。水疗中心让人身心放松,海洋实验室的讲座既有教育意义又很特别。
真正让我们难忘的是员工们的热情友好:Sama、Ranjit、Aiman、Lynn、Fatima、Jin。每一次互动都让我们的旅行变得格外特别。
麻袋天气非常重要 去的几天艳阳高照海水很美 预定前期酒店一直弄错订单 很不满意 上岛之后能当面沟通好很多 餐厅和客房服务很热情,晚上来送备品的小哥很可爱看
第一个去马代刷的岛,好感度超出预期
体验了海钓、spa,还参与了一个party,看了当地的歌舞表演,以及每天都在果冻海里面看鱼
环境很好,院子里每天都会掉落一些鸡蛋花,香香的放在房间里。沙滩上有很多可爱的寄居蟹,虽然全部是沙屋,但是日本餐厅也可以体验水屋无边泳池和网床
吃饭也很丰富,菜品很多,味道不错
岛上工作人员都很有礼貌很友好,每晚回去都有小惊喜,送了小海龟冰箱贴和书签,离岛买了悦榕庄的香薰杯和肥皂
最好的是离岛会根据时间安排快艇,也会有人接送机场,退了房也可以在公共区域休息,避免了早早投放到马累无所事事的尴尬
我的英文不太好也放心冲,大家都很耐心和热情
在这里看到了两晚美丽的日落,我想会永远铭记这段美好的时光
See you~瓦宾法鲁
除了床剩余的地面空间几乎放不下行李箱,这就是110平?
Please Notice that the real indoor area is not 110 Square meters.The real indoor area is only around 20 square meters. 110 Square meters has included the beach area.
房间设施太老旧,热水供应不足,服务一般,一直在索要好评,各部门沟通协调不好,这边说可以,那边说不行。订包含三餐的,一堆加价餐品。优点就是非常漂亮,如果你能接受这些缺点,那这个景色值得去
5年前来过一次马代,之前的岛比这个好一点点,相比来说迷你吧里面的饮料🥤果汁都是免费的,室内每隔一段都会有补给站,非常方便。悦榕庄来说做的也是可以的,健身房也有苹果和饮用水。服务也算中规中矩,但是唯一我觉得不足就是小海龟毛绒玩具不是每个人都给,这个应该主动给我们客人,而不是我们去要。(我们会从其他人口中得知可以送小海龟玩偶很小一只,所以也只是纪念品而已。)这个体验有些想法,我们一共5晚,也没有儿童洗漱用品,大人的护发素第一天就不足,洗浴用品没有及时补充,不仔细,清理房间和更换毛巾可以。餐饮服务人员点赞,每个人都很友好和热情,耐心解答!也给了相应人员小费,表达我们的认可!希望在儿童服务设施方面也可以主动和完善!
都回来11天了,才来写评论。图片只能上传20张,远不止这些。还有很多小动物,比如到处出现的蜥蜴🦎,每天早上海边都可以看到的魔鬼鱼,小螃蟹🦀️,好多寄居蟹……每天去对面Dhawa Ihuru浮潜,往返2个岛的小船每天很多趟。瓦宾法鲁悦榕庄酒店的绝大多数员工都非常热情,要特别指出的比如前台接待的小姐姐Jien,给了我们无微不至的关心和照顾~~,马来西亚人,不仅会讲中文还会写中文,好厉害👍;每天打扫房屋的Khaleel非常认真、负责;我们出海钓鱼的三位员工Samsaad船长、Rauf和Faiz船员帮助我们上鱼饵,教钓鱼,最终我们钓起来了10条鱼,我们作为了第二天的午饭,很好吃😋;有一天在餐厅吃饭放在兜里的50$掉了,结果被Husham找到了,真的感谢🙏;一直做自助烧烤的Rajesh非常热情,服务周到;需要特别指出的是当我提出想续住的时候,负责2个住房管理的Riyaz一直帮助监测是否有空房,最终我们可以不用搬家继续续住原来的屋子,而且给了特别合理的价格,真的感谢🙏;还有孩子爸爸有一天发现小哥Nazim在用椰子叶(不确定是否是椰子叶,长条的绿叶子)编小鸟,孩子爸爸就跟着学,后来🈶️有一个小哥Shafdhaan接替来教,后来孩子爸爸学会了编不同的小鸟,还自己发扬光大去跟着网上的视频学会了编蚂蚱🦗、🦐、🦀️,但是最后跟两位小哥学会了这里特色的实心球…,真不错呀;最后要提到的是他们在海边几天时间建了一个以前马代当地人的传统屋子,Alee和另外一位员工(抱歉没有记名字)还给我们进行了细致的讲解…这是我们的第四次马代执行了,景色依然这么美,珊瑚还长的更好了些,我们全家真的很喜欢马代,相信以后还会再去的。😊
补一些照片
这是一次难忘的假期,感谢岛上所有员工的辛勤付出和帮助!期待再见!